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As the Director of Customer Service, you’ll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired throughout their journey with us. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors.

Job Overview: <p style="margin:0px">Step into a role where you’ll shape the heart of the customer experience at Marvin. As the Director of Customer Service, you’ll lead the talented team responsible for supporting our premium, highly customizable products and ensuring customers feel guided, informed, and inspired throughout their journey with us. You’ll champion service excellence, strengthen operational efficiency, and bring new ideas forward that elevate every interaction. By partnering closely with teams across the business, you’ll help drive a customer experience that feels seamless, trusted, and distinctly Marvin.</p><p style="margin:0px"> </p><p style="margin:0px">The Director will lead a team that provides architectural, technical, and sales support for a premium and complex product portfolio. This position requires a balance of leadership, customer care, process improvement, and performance management.</p><p style="margin:0px"> </p><p style="margin:0px"><strong>This job is located in Warroad, MN. </strong>If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Marvin offers an extensive relocation benefit package that includes the movement of your household goods, temporary housing, and much more - in addition to a relocation counselor to assist you throughout the entire journey.</p> Highlights of your role: <ul><li>Manage and develop a team of direct reports across Customer Care and Operations Support.</li><li>Shape key performance measures that strengthen trust, loyalty, and brand affinity </li><li>Transform customer insights into thoughtful improvements and enhanced service moments </li><li>Monitor and drive performance metrics (CSAT, NPS, turnaround times, resolution rates, eNPS, and retention).</li><li>Collaborate with Operations, CX, Digital, Sales, and Marketing to support engagement strategies, product launches, and campaigns.</li><li>Support the evolution of tools and processes that modernize and elevate the customer experience</li></ul> You're a good fit if you have (or if you can): <ul><li>Inspire teams to deliver with poise, professionalism, and a polished service mindset </li><li>Use data and insights to guide sophisticated, strategic decisions </li><li>Create scalable solutions that protect and elevate the customer journey </li><li>Build strong cross-functional relationships grounded in clarity and collaboration</li><li>Lead digital transformation using Salesforce workflows and AI to modernize service</li></ul> Also want to make sure you have: <ul><li>Bachelor’s degree required; master’s preferred</li><li>8+ years in progressive customer service leadership roles, with proven success in team development and cross-functional collaboration.</li><li>Familiarity with customer care systems and emerging technologies.</li><li>Occasional travel to customer sites and internal teams.</li></ul> We invite you to See Yourself at Marvin: <p style="margin:0px">From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.</p><p style="margin:0px"> </p><p style="margin:0px">For more than a century, we’ve been at the forefront of designing, building, and engineering premium, award-winning products. Today, Marvin is also proud to have been named a Top Large Employer by Forbes Magazine two years in a row, in 2024 and 2025. With operations in 19 cities across North America, we manufacture Marvin’s quality products, including Infinity Replacement Windows and Doors, and TruStile Doors. </p><p style="margin:0px"> </p><p style="margin:0px">Together, we uphold our values and foster a culture where safety and the wellbeing of our people comes first. We take a better living approach with benefits to support you at work and beyond. From day one, you will enjoy health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more!</p><p style="margin:0px"> </p><p style="margin:0px">Some of our unique and most popular benefits include:</p><ul style="margin-top:0in"><li style="margin-bottom:0in">$300 annual wellbeing account to spend on what helps you feel happy + healthy</li><li style="margin-bottom:0in">Better Living Day! (a paid day off to go have some fun)</li><li style="margin-bottom:0in">Annual profit sharing – recognizing everyone’s contribution to Marvin’s success</li><li style="margin-bottom:0in">Giving at Marvin – participate in organized volunteer opportunities</li><li style="margin-bottom:0in">Brighter Days Fund – financial support from your colleagues and the Marvin family during personal hardships</li></ul><p style="margin:0px">Join the more than 8,000 Marvin team members to experience these benefits and more. <strong>Apply today!</strong></p> Marvin is an Equal Opportunity Employer: <p style="margin:12px">Marvin is committed to creating an inclusive environment for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status under applicable laws. Applicants requiring reasonable accommodation for any part of the application and hiring process may contact us at <p>CareerSupport@marvin.com</p>.</p><p style="margin:12px"> </p><p style="margin:12px"> Compensation: $135,000 - $180,000</p>

Marvin

Director of Customer Service

Architectural Services

Artificial Intelligence (AI)

Campaigns

Cross-Functional

Customer Experience

Customer Service Operations

Customer Service Systems

Customer Support/Service

Customer/Client Research

Emerging Technology

Engagement Marketing

Financial Support

Leadership

Operational Support

Organizational Skills

Performance Analysis

Performance Management

Performance Metrics

Process Improvement

Product/Service Launch

Sales

Sales Support

Salesforce.com

Team Building

Team Lead/Manager

Technical Sales

Technical Support

Willing to Travel

Appcast PX 2

FEED

OTHER

This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals. AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce.

<div>Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. <br/><br/></div><div>When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.  <br/><br/></div><div><strong>Where Your Career is a Force for Good!</strong> <br/><br/></div><div><strong>WHAT YOU NEED TO KNOW (Job Overview):</strong> </div><div>When you join our team you will be utilizing your healthcare and/or customer service skills to assist with every step of the blood collection process. This includes collaborating with your team to transport and setup equipment at the collection sites in local communities, creating a welcoming and comfortable environment for volunteer donors, and following all safety procedures while collecting lifesaving blood donations that are delivered to hospitals.  </div><div>The Red Cross offers paid phlebotomy training with the ability to grow your healthcare skills and career within the nation’s top humanitarian organization. To learn more about being a phlebotomist and the impact you can make in this position, watch this short video: <a href="https://na01.safelinks.protection.outlook.com/?url=https%3A%2F%2Frdcrss.org%2Flifesavingrole&data=02%7C01%7Ckathryn.garlock%40redcross.org%7C7fe426c6edee45b3da0308d69381d8b5%7Cdd5b5d42c0d34ad2b5f160edb3af2771%7C0%7C0%7C636858583259662977&sdata=5kDK3SW%2B8K0jDOqxThXGlWlCoqifOc3V45aB0ehsje0%3D&reserved=0" rel="nofollow">rdcrss.org/lifesavingrole</a>.<br/> </div><div><strong>WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):</strong> </div><ul><li>Take the time to personally connect with donors – listen to their stories and help them understand how impactful their donation is. </li><li>Collaborate with your teammates to create a welcoming and friendly environment so our volunteer donors feel comfortable coming back again and again.  </li><li>Be detailed oriented all day, every day. This ensures that the blood you collect meets goals, regulatory requirements and can be safely transfused.</li><li>May drive Red Cross vehicles and you will work with the team to setup and tear down equipment at the donation sites. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles. </li></ul><div><br/></div><div><strong><em>Standard Schedule (Waterloo, Iowa): </em></strong> </div><ul><li>To best meet the needs of our donors and community, staff work a variable schedule which may include early mornings, late nights, weekends, and holidays. Overnight travel may be required in some locations. </li><li>Schedule is provided two to three weeks in advance.</li></ul><div><br/></div><div><strong><em>Pay Information:</em></strong></div><ul><li>Starting rate $19.50/hr.  Pay may increase depending on experience.</li></ul><div><br/></div><div><strong>WHAT YOU NEED TO SUCCEED (Minimum Qualifications):</strong> </div><ul><li>High school diploma or equivalent is required.</li><li>Customer service experience and effective verbal communication skills are required </li><li>A current, valid driver's license with a good driving record is required.   </li><li>Physical requirements may include the ability to lift, push or pull heavy weights up and down ramps and stairs, good manual dexterity, the ability to sit or stand for long periods of time and adapt to long, irregular hours and frequent schedule changes are required. Position may require a minimum height of 60 inches to ensure the ability to safely operate Red Cross vehicles.  </li><li>At the American Red Cross, we conduct many mobile blood drives at businesses, schools and many other locations. All staff work as a team to setup and tear down the equipment required to conduct a mobile blood drive.  </li><li>Basic computer skills are required. Must be proficient with Microsoft office applications.  </li></ul><div><br/></div><div><strong>WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):</strong> </div><ul><li>Prior healthcare or phlebotomy experience (CNA, MA, EMT, etc.).</li><li>Prior leadership experience.</li></ul><div> <br/><strong>BENEFITS FOR YOU:</strong> </div><div>As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: </div><ul><li>Medical, Dental, and Vision plans.</li><li>Health Spending Accounts & Flexible Spending Accounts.</li><li>PTO: Starting 15 days a year; based on type of job and tenure.</li><li>Holidays: 11 paid holidays comprised of six core holidays and five floating holidays.</li><li>401K with up to 6% company match.</li><li>Paid Family Leave.</li><li>Employee Assistance.</li><li>Disability and Insurance: Short + Long Term.</li><li>Service Awards and recognition.</li></ul><div><br/></div><div><strong><em>Apply now!  Joining our team will provide you with the opportunity to make your career a force for good!<br/><br/></em></strong> <a href="https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Waterloo-IA/Blood-Collection-Staff---Customer-Service_RC87909" rel="nofollow">https://americanredcross.wd1.myworkdayjobs.com/American_Red_Cross_Careers/job/Waterloo-IA/Blood-Collection-Staff---Customer-Service_RC87909</a><strong><em><br/></em></strong><br/></div><div><em>The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.</em><br/></div><div><strong><em>Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.</em></strong><br/> </div><div>AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an <a href="https://www.americorps.gov/partner/partnerships/employers-national-service" rel="nofollow">EONS</a> partner and share our employment opportunities with the network of organizations.</div><div> </div><div>Interested in Volunteering? Visit<a href="https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html" rel="nofollow"> redcross.org/volunteertoday</a> to learn more, including our most-needed volunteer positions.</div><div>To view the EEOC Summary of Rights, click here:  <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" rel="nofollow">Summary of Rights</a></div><br/><br/><strong>About American Red Cross:</strong><p>The American Red Cross prevents and alleviates human suffering in the face of emergencies by mobilizing the power of volunteers and the generosity of donors.The American Red Cross is part of the world's largest volunteer network found in 187 countries.</p>

<h3><strong><em>Down the Street. Across the Country. Around the World.</em>  Our work helps save lives.</strong></h3>
<p>With thousands of employees and hundreds of thousands of volunteers, the American Red Cross is a diverse network of individuals committed to changing the world one community at a time.  We offer a wide variety of opportunities where people are empowered to grow and do the work they are most passionate about.</p>
<p><span><strong>Be a Force for Good.<br></strong></span><strong>Join our humanitarian mission.</strong></p>

American Red Cross

Blood Collection Staff - Customer Service

Blood Bank

Certified Nursing Assistant (CNA)

Communication Skills

Compensation and Benefits

Dental Insurance

Detail Oriented

Disability Insurance

Driver's License

EMT-Paramedics

Federal Government

Funding

Healthcare

Healthcare Customer Service

Heavy Lifting

High School Diploma

Hospital

Manual Dexterity

Microsoft Office

Peace Corps

Phlebotomy

Physical Demands

Presentation/Verbal Skills

Regulatory Requirements

Safety Process

Team Player

Vision Plan

Betterteam

HOUR

Orkin

Customer Service Specialist

Administrative Skills

Calendar Management

Consumer Branding

Database Administration

Develop and Maintain Customers

Exceeded Sales Goal

Interpersonal Skills

Life Insurance

Lift/Move 25 Pounds

Maintenance Services

Microsoft Windows Operating System

Multitasking

Needs Assessment

Pest Control

Problem Solving Skills

Quality Assurance Methodology

Service Delivery

Stock Purchase Plans

Telephone Skills

Training Program

[AW]-iCims

Deliver an exceptional customer experience by providing responsive, solution-oriented support across phone, email, website, and marketplace channels while ensuring adequate coverage and timely follow-up. Monitor and maintain customer-facing systems and channels (website content, shipping inbox, marketplaces, PayPal/chargebacks) to ensure accuracy, compliance, and smooth order flow.

<div class="content-intro"><p><img alt="" src="https://px.ads.linkedin.com/collect/?pid=3639242&conversionId=6145458&fmt=gif" style="max-width:100%" width="1"/></p></div><p>Are you looking for something that allows you the opportunity to be your best self? Join our award-winning company and culture as a Customer Service Specialist and take advantage of the endless opportunities available for those who seek them! </p><p style="padding-left:40px">"If you are ready to work in an environment where you are allowed the freedom and responsibility to act like an owner, and have a passion for helping customers, you won't regret joining Clickstop!" - Tammy, Current Employee</p><p><strong>What you'll be doing:</strong>  </p><ul><li>Aligning with <a href="https://clickstop.com/wp-content/uploads/2023/02/The-Clickstop-Code.pdf" rel="nofollow">Clickstop's Core Values</a> to drive our culture and business forward.  <ul><li>In this role, Communicate, Enthusiastic, Responsible, Decisive, and Courageous really stand out!</li></ul></li><li>Providing industry best customer experience for one of our e-commerce brand, <a href="https://www.fastenersplus.com/" rel="nofollow">Fasteners Plus</a> </li><li>Demonstrating our commitment to our brand promise by providing the customer with what they want, when they need it on their first call. </li><li>Completing daily tasks while living out our values and code through self-awareness and integrity. </li><li>Celebrating what is going well while identifying opportunities for growth. </li></ul><p style="padding-left:40px"><strong>Customer Service and Support</strong> </p><ul><li>Deliver an exceptional customer experience by providing responsive, solution-oriented support across phone, email, website, and marketplace channels while ensuring adequate coverage and timely follow-up. </li><li>Process and manage customer orders (web, PO, and marketplace) accurately and efficiently, including payments, invoicing, and database updates in NetSuite to maintain current records. </li><li>Own post-order support processes such as returns, refunds, shipping or manufacturing errors, claims, backorders, and special delivery instructions to resolution. </li><li>Partner cross-functionally with shipping, marketing, and operations teams to resolve stock, fulfillment, and channel issues and keep customers informed of delays or changes. </li><li>Monitor and maintain customer-facing systems and channels (website content, shipping inbox, marketplaces, PayPal/chargebacks) to ensure accuracy, compliance, and smooth order flow. </li><li>Balance customer advocacy with business needs by communicating professionally, identifying process improvements, and using data and insights to enhance the overall customer experience. </li></ul><p style="padding-left:40px"><strong>Process Expertise and Opportunity Recognition</strong> </p><ul><li>Qualifying customer needs through thoughtful discovery and ensuring timely follow-up and resolution. </li><li>Gain working knowledge of the brand, e-commerce processes, marketing, and warehouse teams, and overall business strategy to grow business acumen. </li><li>Identify and escalate growth opportunities by uncovering needs beyond stated requests and partnering with account management and internal teams to support retention and revenue. </li><li>Collaborate cross-functionally with operations, freight, purchasing and vendors to resolve fulfillment and product issues, coordinate drop-ship solutions, and keep customers informed. </li><li>Build strong business, process, and vendor acumen to make sound decisions, surface improvements, and balance customer advocacy with profitable, win-win outcomes. </li></ul><p> </p><p><strong>What we value in this role:</strong>  </p><ul><li>Someone naturally wired to make things happen and take great care of our customers. </li><li>Ability to quickly identify customer needs and effectively resolve issues while providing exceptional customer service every step of the way. </li><li>Highly skilled at building strong relationships. </li><li>Awareness of your strengths, those of your team members, and how to use all of them effectively. </li><li>Eagerness to learn new tasks and question existing methods to improve current processes. </li><li>Commitment to completing high quality work. </li><li>Someone who challenges us to become better than we are today. </li><li>Ownership for driving Clickstop forward through alignment with our Core Values.</li></ul><p><strong>What Clickstop provides:</strong> </p><ul><li>Comprehensive training program.  <ul><li>4 – 6 weeks of learning about the company, products, processes, and people. (Onsite requirement during this initial training period for optimal results) Continued support as you build confidence and grow your impact.  </li></ul></li><li>A purpose-driven career experience; discovering the opportunity to pursue your best self (as an employee, parent, partner, community member, etc.)  </li><li>An entrepreneurial environment where opportunities are endless for those who seek them.  </li><li>Effective and impactful cross-department collaboration opportunities with our highly dynamic <a href="https://clickstop.com/the-work-we-do/the-teams-behind-our-brands/" rel="nofollow">Clickstop teams</a>! </li><li>Recognition for personal, team, and company accomplishments - Clickstop's success is a reflection of your engagement and excellence!  </li><li>We offer <a href="https://clickstop.com/wp-content/uploads/2025/12/Benefits-Overview-Full-Time.pdf" rel="nofollow">great full-time benefits</a> including a competitive compensation package and a generous amount of time off. But what truly sets us apart is how we work and the environment we work in!  Benefits include<a href="https://clickstop.com/wp-content/uploads/2025/12/Benefits-Overview-Full-Time.pdf" rel="nofollow">:</a>   <ul><li>Health Insurance ($0 Premium option), Dental & Vision Insurance  </li><li>PTO, Paid Holidays, and Birthday and Volunteer Time Off  </li><li>Life and Disability Insurance  </li><li>401K Match  </li><li>ESOP – After one full year of service and minimum hour requirement is met</li></ul></li></ul><p> </p><p>Note: For remote work, internet speeds of 20 mbps are required. To be considered for a remote role at Clickstop, residence must be in one of the following states: Iowa, Alabama, North Carolina, South Carolina, Pennsylvania, or Florida. <br/><strong>This role is Hybrid with weekly onsite requirements in Urbana, IA.  </strong></p><p>Must be authorized to work in the United States. <br/>Employment is contingent upon the completion of a satisfactory background check.  <br/><strong>Clickstop is an Equal Opportunity Employer.</strong> </p>

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Volunteer Customer Service Jobs in Waterloo, IA

Director of Customer Service Marvin

Blood Collection Staff - Customer Service American Red Cross

Customer Service Specialist Orkin

Customer Service Specialist Clickstop

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