UNKNOWN

ADAPTED_NOW

Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services. Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross.

<h1>Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.</h1><h1>By joining the American Red Cross  you will touch millions of lives every year and experience the greatness of the human spirit at its best.  Are you ready to be part of  the world's largest humanitarian network?</h1><h2></h2><h1>Join us—Where your Career is a Force for Good!</h1>Job Description:WHY CHOOSE US?Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better.   When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.Where Your Career is a Force for Good!The American Red Cross is currently seeking a Mobile SAF Regional Program Specialist at the Naval Station Pensacola Base and surrounding area to support the Service to Armed Forces mission.  This position is regional, but also part of our mobile staff which requires meeting strict medical and security clearances prior to employment.  In this role worldwide deployment is a condition of employment. Mobile staff members typically deploy for 6 months at a time, approximately once every 18-24 months, and can be sent to any military base in the world. Relocation assistance is only available for current employees within a 50-mile radius within the division.WHAT YOU NEED TO KNOW:Manage and administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures. Support the delivery of International Services programs and services. Provide support, development, and/or leadership guidance to all volunteers.  Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State, and local regulations.Relationship Management and Community Outreach: Serves as the “face” of the Red Cross at assigned location. <ul><li>Builds strong relationships with military leadership, key organizations, and community leaders.</li><li>Cultivates relationships and partnerships with external constituents in the local community, including government organizations, corporate partners, civic organizations, and other community charitable and nonprofit agencies with the purpose of furthering the mission of the Red Cross. Outreach includes command meetings, education briefings, presentations, or information sessions</li><li>Builds community presence through enhancing marketing opportunities with local Armed Forces Network, utilization of social media platforms, and leveraging local base advertising opportunities to spread the Red Cross Mission and service.</li></ul>Volunteer Management:  Manages a volunteer engagement program and cycle to enable delivery of all Red Cross programs and services on a military installation and in their local community. Manages Volunteers who will be the primary resource to administer the delivery of American Red Cross services to meet the needs of United States military members, veterans, and their families in accordance with Red Cross policies and procedures.  When volunteers are unavailable, the manager is responsible in delivering the mission specific services.<ul><li>Develop and implement local needs assessment and Volunteer Program Plan through utilizing process established by Volunteer Resources.</li><li>Recruits and trains leadership volunteers to support placement and supervision of staff and programs in the delivery of SAF/IS U.S. programs and services, Training Services, Disaster Cycle Services, and providing support to Armed Forces Blood Services.</li><li>Effectively utilize the Volunteer Connection Platform to manage, document, train, recognize and communicate with volunteers within the local footprint.</li></ul>Service Delivery Management:  Ensures the consistent delivery of SAF and IS U.S. services to all clients in their area. <ul><li>Provides supervision of volunteer Service Delivery staff.</li><li>Coordinates services to military treatment facilities and VA hospitals through rehabilitation programs, material assistance, resiliency training and morale items and support. </li><li>Ensures community outreach, to include command meetings and education briefings, presentations, or workshops</li><li>Ensures a strong military community outreach program and implementation of special events and projects in support of SAF/IS U.S. initiatives. </li><li>Manages support services to military members and their families to include family follow-up information and referrals, and other related services. </li><li>Provides support for the emergency communications center with local information, as appropriate.</li><li>Develops outreach strategies aimed at promoting International Services U.S. programs to the community and ensuring the local community is aware of what programs and services are available.</li></ul>Financial and Reporting Management:  Develops and manages budgets and expenditures to ensure programs are operating within budget to support all programs and services. Monitors and reports on the outcomes and results of programs and services to ensure organizational accountability and makes recommendations for continuous improvement to ensure metrics are consistently met.WHAT YOU NEED TO SUCCEED:Education: Bachelor’s degree in business or public administration, human resources management, community organization, social or health sciences, or related field is required; or related equivalent experience. Experience: A minimum of five years related experience in program management or related field is required. Managerial Experience:  n/aSkills and Abilities: Requires strong computer skills.  Public speaking skills and the ability to communicate effectively verbally and in writing are required. Must have strong interpersonal skills and the ability to work well in an individual or team environment.  The ability to balance multiple priorities is essential.  Familiarity with military culture, regulations and protocol is strongly desired.  Experience with American Red Cross programs and services is strongly desired. Work Conditions:Depending on work assignment, may require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk and manipulate (lift, carry, move) light to medium weights of up to 20 pounds. Requires good hand-eye coordination, arm, hand, and finger dexterity, including ability to grasp, and visual acuity to use a keyboard, operate equipment and read technical information. Overall mobility is essential.  May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.Work is performed indoors with some potential for exposure to safety and health hazards related to emergency services relief work. May travel and participate in meetings and conferences throughout chapter jurisdiction, state and Red Cross system. Because the Red Cross is a disaster response organization, staff may be asked to be on 24-hour call during period of major disaster.FOR MOBILE POSITIONS ONLY (Domestic and Overseas settings)Some positions are designated as “Mobile” and subject to unique job requirements. SAF Mobile Staff perform the same basic job responsibilities as non-mobile staff in regions. In addition to those responsibilities, this special workforce is also required to deploy on short term temporary assignments, serving alongside military members who are deployed to designated theaters of operations anywhere in the world. Mobile staff must be ready to deploy whenever called upon, and to do so are required to meet and maintain specific medical and other readiness requirements.  Requirements unique to mobile positions include the following:Support both the day-to-day operations and emergency needs of the Hero Care Center as a member of the Hero Care Network Contingency Team. <ul><li>Completes all trainings and requirements to maintain casework proficiency, to include working shifts and participating in readiness drills.</li><li>Responds to emergency, surge, and disaster situations, as needed.</li></ul>To maintain readiness, staff must:<ul><li>Maintain all medical and security requirements</li></ul><ul><li>Engage in annual deployment familiarization program to include trainings and meetings</li><li>When activated to deploy, participate in additional trainings and meetings to prepare for deployment</li></ul>Mobility Requirements:  <ul><li>U.S. citizenship is required.  Must be able to obtain a secret security clearance and a no-fee U.S. passport.</li><li>Worldwide mobility is a condition of employment and an essential function of this position.</li><li>Must accept work assignments anywhere in the world, including conflict areas, where the American Red Cross is providing services to members of the military and their families. </li><li>Must meet strict medical and physical requirements, including immunizations required by the U.S. military.</li><li>May be required to wear military uniforms, and live and work in harsh and stressful environment in conflict areas. </li><li>Periodically accompanies the military on deployments.</li></ul>WHAT WILL GIVE YOU THE COMPETITIVE EDGE:Ideal candidates will have a passion for supporting military members with the physical stamina and emotional capacity to live and work alongside deployed military members in harsh climates and difficult environments. SAF/IS employees are servant leaders supporting deployed military members through difficult and challenging issues. Candidates need to thrive on service and teamwork. Candidates must be adaptable with an ability to manage through ambiguity engaging others in problem solving complex issues.Core Competencies <ul><li>Adaptability: Successful candidates must adjust to new situations quickly and have the ability to tackle the challenges these situations present. </li><li>Independent Problem Solving: Successful candidates are capable of handling high-pressure situations by knowing who to engage in dialogue and up with actionable solutions</li><li>Teamwork: Successful candidates have the ability to collaborate with team members, volunteers, and military personnel to achieve SAF/IS mission.</li><li>Servant Leader: Successful candidates must be leaders who out others and the mission first. Someone who understands that deployment is a hardship, and our mission is to support our military personnel in uncomfortable situations and circumstances.</li></ul>BENEFITS FOR YOU:As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive package includes: •    Medical, Dental Vision plans •    Health Spending Accounts & Flexible Spending Accounts •    PTO:  Starting at 15 days a year; based on type of job and tenure •    Holidays:  11 paid holidays comprised of six core holidays and five floating holidays •    401K with up to 6% match •    Paid Family Leave •    Employee Assistance •    Disability and Insurance: Short + Long Term •    Service Awards and recognition<h2></h2><h2>Apply now!  Joining our team will provide you with the opportunity to </h2><h2>make your career a force for good!</h2>The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. ​Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.  AmeriCorps, the federal agency that brings people together through service, and its partners — the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance — launched Employers of National Service to connect national service alumni with opportunities in the workforce. American Red Cross is proud to be an <a href="https://www.americorps.gov/partner/partnerships/employers-national-service" rel="nofollow noopener noreferrer" target="_blank">EONS</a>partner and share our employment opportunities with the network of organizations. Interested in Volunteering? Visit<a href="https://www.redcross.org/volunteer/become-a-volunteer/urgent-need-for-volunteers.html" rel="nofollow noopener noreferrer" target="_blank">redcross.org/volunteertoday</a> to learn more, including our most-needed volunteer positions.To view the EEOC Summary of Rights, click here:  <a href="https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf" rel="nofollow noopener noreferrer" target="_blank">Summary of Rights</a>

American National Red Cross

Service to the Armed Forces Specialist (SAF), Mobile

Budget Management

Business Administration

Communication Skills

Community Programs

Community Relations

Compensation and Benefits

Conferences

Continuous Improvement

Customer Support/Service

Delivery Management

Dental Insurance

Disability Insurance

Document Management

Emergency Response

Emergency Services

Expense Management

Expense Tracking

Federal Government

Federal Laws and Regulations

Financial Reporting

Government Organizations

Health Science

Hospital

Human Resources Management

Improvement Metrics

Interpersonal Skills

Keyboards

Leadership

Manual Dexterity

Military

Multitasking

Needs Assessment

Non-Profit Funding

Peace Corps

Presentation/Verbal Skills

Problem Solving Skills

Program Planning

Project/Program Management

Public Administration

Regulations

Regulatory Compliance

Relationship Management

Safety/Work Safety

Sales Management

Secret Clearance

Security Clearance

Servant leadership

Service Delivery

Social Sciences

Standard Operating Procedures (SOP)

State Laws and Regulations

Strategic Planning

Team Player

United States Citizen

United States Military

Vehicle Driving

Vision Plan

Volunteer Management

Appcast Exclusive 1

FEED

Performs all pool and/or waterfront lifeguard responsibilities (e.g., supervising swimmers/patrons and their activities, monitoring all natural water activities, applying first aid, enforcing safety rules, reporting safety hazards to supervisor, performing water rescues as necessary, etc.). These positions are assigned to the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch; Fleet Readiness; Commander, Navy Installations Command (CNIC); Naval Support Activity Nas Whiting Field.

Summary These positions are assigned to the Non-Appropriated Fund (NAF) Fitness, Sports, and Deployed Support Branch; Fleet Readiness; Commander, Navy Installations Command (CNIC); Naval Support Activity Nas Whiting Field. The primary purpose of this position is to perform lifeguard duties which involve the safeguarding of the lives of patrons of the indoor or outdoor pool located at NAS Whiting Field ***Current certification required*** Learn more about this agency Duties Help MAJOR DUTIES AND RESPONSIBILITES: Level 1 (NF-0189-01): Entry Lifeguard <ul><li>At this level the incumbent will be subject to closer supervision. </li><li>The supervisor, lead, or Recreation Assistant (Lifeguard) provide significantly more instruction, training and guidance for assignments, planning and carrying out assignments, and choosing provisions of applicable guidelines or regulations. </li><li>Work is closely checked by supervisor, lead, or Recreation Assistant (Lifeguard) for satisfactory fulfillment of instructions. </li><li>Incumbent will have limited latitude to make independent decisions, as procedures require strict adherence to guidelines and precise attention to detail. </li><li>Completes duties as assigned. </li></ul>Level 2: (NF-0189-02) Full Performance Lifeguard<ul><li>Responsible for safeguarding the lives of all patrons at the facility. Cautions patron regarding unsafe practices or conditions. Informs and educates patrons and staff regarding common aquatic risks and consequences. Employs preventative measures whenever possible to minimize risks. Rescues and/or assists swimmers in danger and administers emergency first aid until qualified medical assistance is present. Maintains order, enforces pool rules/regulations as appropriate. Provides reliable information regarding aquatic facilities, hours of operation and programs. </li><li>Performs all pool and/or waterfront lifeguard responsibilities (e.g., supervising swimmers/patrons and their activities, monitoring all natural water activities, applying first aid, enforcing safety rules, reporting safety hazards to supervisor, performing water rescues as necessary, etc.). </li><li>Observes conditions of area assigned (e.g., possible hazards, water/chemical conditions, wind and weather, etc.) to ensure a safe environment, removing hazardous materials when necessary (e.g., floating debris, glass, etc.). </li><li>Performs rescue work, promptly renders cardiopulmonary resuscitation (CPR) or emergency first aid, and calls for medical assistance as necessary. </li><li>Conducts and documents pool chemical testing results. Checks chlorine and pH levels on a scheduled basis; notifies Certified Pool Operator or supervisor of chemical imbalances; adjusts chemicals as directed. </li><li>Documents marine life, water conditions and weather conditions. </li><li>Marks swim and surf areas with a flag system. (Waterfront Only) </li><li>Operates rescue vehicles (e.g., personal watercraft (PWC) rescue craft, patrol boats, automobiles, etc.), as needed. (Waterfront Only) </li><li>Administers aquatic assessment testing and certification in accordance with Department of Defense (DoD), Department of the Navy (DON) and CNIC policy. </li><li>Provides introductory equipment orientations, as needed. Checks identification cards for authorized patrons and collects usage fees, if applicable. </li><li>Serves as the primary liaison between the activity, security, medical departments, and Aquatics Coordinator during emergency situations. </li><li>Performs cleaning duties (e.g., basic janitorial services, vacuuming, skimming, etc.) and routine facility maintenance as assigned by Aquatics Coordinator. </li><li>Inspects stands, boards, ropes, safety gear and condition of the dressing rooms, ensuring they are within the condition required by environmental health standards. Informs supervisor of deficiencies. </li><li>Uses and maintains care of emergency equipment (e.g., specialized kits and bags, backboards, suction devices, splints, stretchers, monitoring equipment, etc.). </li><li>Enforces applicable policies and procedures of Morale, Welfare, and Recreation (MWR) regarding the use of Aquatic facilities and waterfront operations. </li><li>Prepares accident/incident reports during emergency situations. Notifies management of all emergencies immediately. </li><li>Works with hazardous materials (e.g., cleaning agents, pool chemicals, etc.). </li></ul>Requirements Help Conditions of employment<ul><li>Must meet Federal Employment suitability requirements and successful completion of background investigation. Background investigations are conducted using fingerprint identification and completion of background inquiry forms. </li><li>Must successfully pass the E-verify employment verification check. Any discrepancies must be resolved as a condition of employment. </li><li>You must go through a Personal Identity Verification (PIV) process that requires two forms of identification from the Form I-9. </li><li>May be required to pass pre-employment examinations. </li><li>A valid State driver's license is required to operate motor vehicles. </li><li>Must have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer. </li><li>Selective Service Registration is required for males born after 12/31/1959. </li></ul>Qualifications In order to qualify for this position, your resume must provide sufficient experience and/or education, knowledge, skills, and abilities, to perform the duties of the specific position for which you are being considered. Your resume is the key means we have for evaluating your skills, knowledge, and abilities, as they relate to this position. Therefore, we encourage you to be clear and specific when describing your experience. All non-government positions identified on your resume must include complete address and to and from dates. Government positions must include pay plan, series, grade, to and from dates and address of the agency/organization. Specialized experience directly related to the duties described above. Qualifying experience must have been equivalent to the next lower level in the normal line of progression. Specialized experience must demonstrate the following: <ul><li>Recreation Aide NF-0189-01 does not have a minimum length of experience requirement.</li><li>Recreation Assistant NF-0189-02 requires at least 6 months experience performing the duties of a lifeguard and an additional 6 months of general recreation experience. </li><li>Knowledge of pool and waterfront safety rules. </li><li>Knowledge of the beach environment, marine life, and beach water hazards. (Waterfront Only) </li><li>Knowledge of DoD, DON, and CNIC policies and procedures governing aquatic assessment testing and certifications. </li><li>Knowledge of applicable policies and procedures of MWR regarding the use of Aquatic facilities and waterfront operations. </li><li>Ability to appropriately identify hazards or hazardous situations and identify a patron's need for assistance immediately. </li><li>Ability to tactfully, but forcefully, provide instruction on water safety, facility rules and regulations, and enforce them. </li><li>Ability to conduct routine safety inspections of the facility and pool area to ensure they meet environmental health standards. </li><li>Knowledge of and ability to conduct pool chemical testing, document the results, and adjust chemical imbalances, as directed, if applicable. </li><li>Skilled or proficient in surf lifesaving techniques and radio communications to perform a safe and efficient rescue operation. </li><li>Ability to exercise control over a large group of people. </li><li>Ability to communicate effectively both orally and in writing. </li></ul>You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. As part of the application process, you must complete and submit an occupational questionnaire and your RESUME MUST SUPPORT AND VALIDATE YOUR ANSWERS or you may be removed from consideration. ONLY THE MOST HIGHLY QUALIFIED CANDIDATES WILL BE REFERRED. IF MANAGEMENT DOES NOT WISH TO SELECT A HIGHLY QUALIFIED CANDIDATE, THEY MAY REQUEST A REFERRAL LIST INCLUDING WELL OR QUALIFIED APPLICANTS. Please follow all instructions carefully. Errors or omissions may affect your rating and/or appointment eligibility. PLEASE READ THIS VACANCY ANNOUNCEMENT IN ITS ENTIRETY TO ENSURE ALL REQUIREMENTS ARE ADDRESSED IN YOUR APPLICATION PACKAGE. RELOCATION AUTHORIZED<ul><li>NO Payment of Permanent Change of Station (PCS) is authorized, based on a determination that a PCS move is not in the Government interest </li></ul>KEY REQUIREMENTS/CONDITIONS OF EMPLOYMENT<ul><li>Males must be registered or exempt from Selective Service. </li><li>Selectee must be determined suitable for federal employment. </li><li>Selectee may be required to successfully complete a probationary period. </li><li>Selectee is required to participate in the direct deposit pay program. </li><li>Social Security Card is required. </li><li>Satisfactorily complete an employment verification (E-VERIFY) check. As of May 7, 2025, The REAL ID act requires visitors to have a REAL ID or passport to access to Government Facilities. This will be a requirement for employment. </li><li>A favorable background is a requirement of this position. Failure to obtain and maintain a favorable background may result in the withdrawal of the position offer or removal. </li></ul>NOTE: Applicants have the ability to perform an E-Verify Self Check to confirm employment eligibility at Although a Self-Check is not mandatory, it can be a useful tool for applicants to find out if there is a problem with their employment eligibility records and resolve any issues before taking a job. Education All qualified applicants Must possess and maintain the following certifications: (Proof of certification MUST be submitted at time of applying) <ul><li>Lifeguard Training Certification in accordance with CNICINST 1710.3 </li><li>CPR for the Professional Rescuer and Healthcare Providers </li><li>First Aid to include Automated External Defibrillator Certification; and • Blood Borne Pathogens. </li></ul>Additional information The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working for our TEAM include but are not limited to: <ul><li>Comprehensive benefits package (medical, dental, life insurance, spouse & dependent life insurance, long-term disability, retirement, and 401(k) savings plan, annual and sick leave, tuition reimbursement, etc.). </li><li>Stability of Federal Civilian Service </li><li>People with passion for doing work that matters </li><li>Quality of Work Life Balance </li></ul> Some positions have special requirements- Position is a non-critical, sensitive, position requiring access to IT II system and/or access to PII. An access National Agency Check investigation (ANACI) is required via the SF 86 security form.- Required to submit a Financial Disclosure Statement, OGE-450. Executive Branch Personnel Confidential Financial Disclosure Report upon entering the position and annually, in accordance with DoD Directive 5500-7R, Joint Ethics Regulation, dated 23 March 2006.- Salary is dependent on experience and/or education.- For positions requiring travel more than twice per year, selectee may be required to obtain and maintain in good standing a Government-issued Travel Card for official government travel purposes. This announcement may be used to fill additional vacancies within 90 days of closing date. The Department of the Navy (DON) is an Equal Employment Opportunity Employer. Applicants are assured of equal consideration regardless of race, color, national origin, religion, sex, age, mental or physical disability, genetic information, reprisal, marital status, political affiliation, sexual orientation, or any other non-merit factor. This agency provides reasonable accommodations to applicants with disabilities. Applicants with disabilities who believe they may require reasonable accommodations should email their request to MILL_CNIC_NAF_EEO@navy.mil to ensure proper consideration is given. The decision on granting reasonable accommodation will be on a case-by-case basis. This activity is a Drug-Free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Sailors, their family members, and all other customers have a right to a reliable and productive Federal workforce. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Help Review our benefits

Commander, Navy Installations Command

Recreation Aide/Assistant (Lifeguard)

Background Investigation

CPR Certification

Custodial Services

Defibrillator

Detail Oriented

Documentation

Driver's License

Emergency Management

Environmental Health

Facilities and Maintenance

Financial Disclosure

Financial Statements

First Aid

Fitness

Government

Hazard Analysis

Hazardous Materials/Substances

Healthcare Providers

Housekeeping/Cleaning

Information Technology & Information Systems

Legal

Medical Assistance

National Agency Clearance

Organizational Skills

Recreation

Sales Closing Skills

Sports

Swimming

Testing

Training/Teaching

United States Department of Defense (DoD)

Vehicle Fleets

Volunteer Experience

Willing to Travel

IRecruitee

With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*. As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*.

Why join our team?With a mission that spans the globe, the USO provides a rewarding and fulfilling work environment. Our team is exceptional, and we offer generous paid time off, including volunteer days and military leave. We have a remarkable 401k match, comprehensive benefits, and opportunities for training and education reimbursement. Our team members are passionate about putting the mission first, and we have a lot of fun while doing it. Working for the USO isn't just a job – it's a calling, and we believe in doing what you love and loving what you do.A Certified Great Place to Work®Don’t just take our word for it—our people have spoken. According to the Great Place to Work® 2025–2026 survey:<ul><li>96% feel good about how we support the community</li><li>94% are proud to tell others they work at the USO</li><li>92% say their work has special meaning—it’s not “just a job”</li><li>91% felt welcomed from day one</li><li>Over 88% agree all employees are treated fairly, regardless of race or gender</li></ul>The Center Operations Specialist position is responsible for executing the day-to-day operations of one or more USO Centers, providing excellent customer service, and maintaining a safe, friendly, and inviting environment for service members. This position also manages and delivers, and may assist in designing, high quality, self-sustaining and cost-efficient programs, events and activities in locations surrounding the Center(s). It provides valuable, engaging and memorable experiences for military service members and their families, and may also guide and administer volunteers.Principal Duties and Responsibilities (*Essential Duties)<ul><li>Execute day-to-day Center operational procedures, ensuring a cost-effective, safe, welcoming and clean environment. Monitor and maintain facilities and equipment so that they are well-maintained and ready-to-use. Enforce sanitary and food-handling guidelines and regulations.*</li><li>Engage and interact with Center visitors, and serve as a subject matter expert about its amenities, tours, classes, programs and services; troubleshoot to resolve issues. May direct and manage vendors.*</li><li>Help to maintain Center operations within budget. Monitor and maintain, and accurately report on inventory, and handle cash. Provide data for financial, operational and statistical reports as requested. Provide ad hoc reports as required.*</li><li>Create and maintain a Standard Operating Procedure file that details local operational procedures and Center activities to enable prompt reporting, easy rotation and follow-on.*</li><li>As directed by Center Operations Manager or other leaders, help to plan and oversee, and lead the execution of, operational areas which may include programs, logistics, inventory management, budget, social media and database management.*</li><li>Assist with operations and programs communications and awareness. Compile and prepare announcements, stories and photos for social media, local media representatives and website publications, ensuring that content conforms to USO media guidelines.*</li><li>Deliver, or assist in managing the planning and evaluation of new and existing USO programs, activities and events on and off US military installations, including coordinating all functions, materials and assets to ensure that these programs, activities and events are effective and run efficiently.*</li><li>Assist Center Operations Manager or higher-level colleagues in reviewing USO programs and service needs within assigned area, including helping to research and recommend new programs and services. Implement any resulting program, event or activity changes.*</li><li>With key internal and external stakeholders, assist in developing, improving and maintaining working relationships with the U.S. Military, local community leaders, partners and donors, and media representatives to enhance awareness and generate support of the USO mission, and to support successful program delivery.*</li><li>Coordinate with Center colleagues to ensure appropriate and adequate resources including volunteers, materials, and supplies are available for all programs, events, and activities. Serve as a programs resource to colleagues and oversee volunteer participation.*</li><li>Communicate key information to volunteers, including shift openings, policy changes, development opportunities, etc. Maintain and generate reports from the volunteer database related to hours worked, applications in process/received, etc.*</li><li>Direct prospective volunteers through the application process. Help coordinate on the job training for volunteers. Implement volunteer recognition events and run reports – e.g., award milestone/birthdays, etc. Communicate volunteer improvement suggestions to USO colleagues. Submit Volunteer of the Quarter nominations.*</li><li>May be required to operate a USO or personal motor vehicle.</li><li>Other duties as assigned, including backfilling for Center Operations Manager or other positions, as directed by senior leaders.</li></ul>Job Specifications<ul><li>High School Diploma or equivalent.</li><li>2+ years work experience in event management, marketing, retail, customer service, recreation facility or related role. Relevant experience in a non-profit, military, multicultural and/or global organization preferred.</li><li>Strong interpersonal, customer service and problem-solving skills. Ability to interact with USO Leadership, the general public and military audiences at a variety of levels with integrity and professionalism.</li><li>Proficiency using computers and electronics equipment. Working knowledge of various software, applications, and programs including but not limited to Microsoft Office Suite. General knowledge of various software, applications, and programs including but not limited to volunteer management software and social media platforms. Experience with Digital Cheetah preferred.</li><li>Demonstrated ability to exercise sound judgment related to controversial and/or culturally sensitive subjects. Ability to handle confidential information with tact and poise.</li><li>Demonstrated ability to show initiative, self-motivation, and attention to detail with the ability to manage multiple projects with competing priorities. Ability to quickly and easily adapt to changing organizational needs.</li><li>Ability to achieve desired results while working collaboratively in a team environment.</li><li>Ability to perform basic math and follow proper cash/donation handling and reporting procedures, business/accounting functions including project management and budget reconciliation.</li><li>Willingness and ability to work non-standard hours as needed.</li><li>General knowledge of military community preferred.</li><li>Ability to obtain and maintain proper credentials necessary to access USO Center locations and facilities including but not limited to security, credit and/or background screening, SOFA status, valid driver’s license.</li><li>Ability to obtain and maintain a valid United States passport and valid foreign driver’s license* (in applicable locations/regions)</li><li>Must be a strong advocate of the USO’s mission.</li></ul>Details<ul><li>This position is located at NAS Pensacola. Preference will be given to local candidates within commuting distance to the location.</li><li>This is a temporary position ending September 30, 2026.</li><li>Resume and cover letter are required for full consideration.</li><li>Background check – education, criminal and driving required.</li><li>The statements contained herein describe the scope of the responsibility and essential functions of this position but should not be considered to be an all-inclusive listing of work requirements. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload.</li></ul>If that’s not enough to convince you, here are some direct quotes from employees:<ul><li>The organization truly cares about the people who work here.</li><li>There is great consideration given and extended in the following areas: organizational core values for all, work-life balance, impact we can actually see (and even experience as a staff member- the feeling of making an impact is priceless), autonomy with respect to current position within the organization.</li><li>Everyone is friendly and easy to talk to. We collaborate well together and share ideas and interests to create fun activities for our overall goal in the community. I couldn't think of a better organization to work for.</li><li>The mission alone provides a positive and meaningful purpose, where people should want to work and be a part of. Most of the people who work for the USO and volunteer for the USO have giving hearts and want to make a difference. This also makes the organization a place where people would want to work.</li><li>The mission and opportunities to make a Difference are amazing. There is no doubt that the USO is one of the most forward-facing, frontline serving nonprofits that I know of.</li></ul>Apply today. Join the mission. Join Team USO.

Volunteer Facilities Jobs in Pensacola, FL

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Volunteer Facilities Jobs in Pensacola, FL

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