Additional duties include, but are not limited to, investigation and determination of eligibility for interment activities; performing clerical, office automation, and typing duties in support of administrative and interment activities; utilizing computer software such as Microsoft Word, Excel, Outlook, and Teams; ensuring required reports are completed accurately and timely; and serving as the clearing point for issues such as congressional or other inquiries regarding burial eligibility, continuation of reserved gravesites, determination of eligibility of widows, widowers, and children of eligible service members and decedents interred in the cemetery, remarried spouse interment requests, family requests for burial with parents, children, or siblings, and discrepancies involving names, service numbers, dates of service, rank, organization, or other identifying information. Specialized experience includes experience such as, but not limited to: gathering data, coordinating meetings, establishing and maintaining an efficient filing system, using computer software (i.e. Microsoft Word, Excel, Outlook, Teams, etc.) to generate a variety of reports, meeting internal and external customer needs and establishing priorities and meeting deadlines, serving as the clearing point for issues or problems that arise, skill in communicating with the public under stressful situations, and handling conflicts and problems with customers constructively and appropriately.