Louisville, KY14 days ago
Specialized Experience: One year of specialized experience which includes 1) conducting studies to determine information management/ information technology (IM/IT) requirements for computer software and hardware design; AND 2) developing new or modified IT system plans and policies; AND 3) conduct testing to identify and remedy issues in program development; AND 4) presenting technical reports or briefings for IT software/hardware design. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.