The Product Manager, CX & customer Lifecycle will be responsible for contributing to the strategic direction and execution of Epson's direct-to-consumer subscription program throughout the customer lifecycle, including onboarding, subscriber success, retention, lifecycle management, BPO relationship management, service processes, and customer issue resolution. Works cross-functionally with Service, IT, Finance, Credit, Product Management, Analytics, Operations, Accounting, Logistics, SEC, Marketing Communications, BPO providers, and other groups to manage assigned subscription lifecycle initiatives.