FULL_TIME

FEED

HOUR

Reporting to the Care Services Director, the Care Services Coordinator is responsible for the management of care services programs ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families within an assigned territory area. The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocates for better public policies for people with ALS.

<div style="text-align:center">The ALS Association is the largest ALS organization in the world. The ALS Association funds global research collaborations, assists people with ALS and their families through its nationwide network of care and certified clinical care centers, and advocates for better public policies for people with ALS. The mission of the ALS Association is to make ALS livable and cure it. For more information about the ALS Association, visit our website at <a href="http://www.als.org/" rel="nofollow noopener noreferrer" target="_blank" title="http://www.als.org/">www.als.org</a></div><div> POSITION SUMMARY: Reporting to the Care Services Director, the Care Services Coordinator is responsible for the management of care services programs ensuring the uniform delivery of high quality, consistent services for individuals with ALS and their families within an assigned territory area. This position facilitates education, information, benefit, and clinical resource navigation assistance to persons diagnosed with ALS and caregivers.  ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>Utilize the Intake form to obtain all necessary client, medical, demographic information; document to support families in meeting goals. </li><li>Conduct care consultations and needs assessments for people living with ALS, caregivers, and families in a variety of settings including virtual visits, by phone/email, in clinic and support groups. Refers to Care Services Manager for complex case-expertise area. </li><li>Actively manage a portfolio of clients, assuring client and caregiver needs are met within the capabilities of The ALS Association. </li><li>Provide information on programs, services, resources and printed/electronic educational materials available to persons with ALS and their families. </li><li>Coordinate referrals to ALS Association programs as well as healthcare providers and community agencies. </li><li>Facilitate resource support group meetings, engage participants, and schedule speakers as appropriate to meet the needs of the group. </li><li>Document all pertinent engagements with persons living with ALS, family, caregivers, or other healthcare professionals involved with the delivery of care and support in the database. </li><li>Ensure quarterly contact/engagement with those living with ALS and/or their caregivers. </li><li>Educate and provide those served on the available nationwide, state, and local resources through utilization of The ALS Association Resource & Referral Hub. </li><li>Serve as a member of the ALS Clinic multidisciplinary team and function as the liaison between the clinic and The ALS Association. </li><li>Participate in continuing education seminars, workshops, and conferences as available and necessary to gain knowledge on related topics. </li><li>Perform other related duties as assigned by management.</li></ul> SUPERVISORY RESPONSIBILITIES  <ul><li>This job has no supervisory responsibilities. </li></ul> QUALIFICATIONS:<ul><li>Bachelor’s Degree or related experience in social work, case management, health administration, allied and public health, nursing, or a related area required. </li><li>Minimum of 3 years related professional experience including direct care and/or case management experience. </li><li>Knowledge of Medicare, Medicaid, patient assessment skills, care planning, and case management preferred. </li><li>Knowledge of clinical and ethical regulations.</li><li>Must have and maintain a valid drivers’ license. </li><li>Ability to work nights and/or some weekends (as required).</li><li>Experience with volunteer management preferred. </li><li>Strong computer skills and proficiency with Microsoft Office products</li><li>Good understanding of databases, such as Salesforce. </li><li>Commitment to organization, accuracy, attention to detail, highly efficient and conscientious about thorough</li><li>follow-up. </li><li>Skilled communicator, with superior interpersonal, verbal and written skills. </li><li>Able to handle confidential information and maintain high confidentiality.</li><li>Experience with home health and hospice is a plus </li></ul> PAY TRANSPARENCY:  The ALS Association’s pay range for this position is $22.51 - $27.99 per hour.</div>The ALS Association has compensation ranges for various work locations throughout the United States, allowing us to compensate employees competitively and consistently in diverse geographic markets. The above-listed listed range shows prospective compensation for this role; the appropriate range will be established by what is eventually determined to be the candidate's primary work location. Various factors, including the complexity and significance of the role, job duties/requirements, relevant experience and abilities, and primary work location, determine individual compensation. Compensation ranges are evaluated and typically adjusted on a regular basis. Offers are made within the compensation range that is in effect at the time of the job offer.The Association may, at its discretion, offer merit-based increases tied to individual performance. The benefits listed may differ depending on employment status with the Association. Healthcare benefits, a 401(k) plan with employer match, short-term and long-term disability coverage, basic life insurance, well-being benefits, paid time off and several paid holidays are available to Association employees, among other benefits.We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.The ALS Association endeavors to make www.als.org accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email onlineaccommodations@alsa-national.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.The ALS Association highly encourages their employees to be fully vaccinated, as considered per the CDC guidelines, with the COVID-19 vaccination. Requirements to have or obtain a COVID-19 vaccination may be applicable by state, local, and other federal orders or applicable lawful requirements by third-party clinics, vendors, or events attended on ALS Association business. If applicable, proof of vaccination will be required, unless approved for a legally required exemption by The ALS Association.Powered by JazzHR

The ALS Association

Coordinator, Care Services

Case Management

Clinical Medicine

Clinical Practices/Protocols

Clinical Support

Communication Skills

Compensation Analysis

Computer Skills

Conferences

Cross-Functional

Demographics

Detail Oriented

Driver's License

Healthcare

Healthcare Administration

Healthcare Providers

Home Care

Hospice Care

Interpersonal Skills

Medicaid

Medical Office Administration

Medical Records

Medicare

Microsoft Office

Microsoft Product Family

Needs Assessment

Nursing

Organizational Skills

Patient Assessment

Presentation/Verbal Skills

Public Health

Public Policy

Resource Utilization

Salesforce.com

Social Work

Support Documentation

Volunteer Experience

Volunteer Management

Writing Skills

partner JazzHR

UNKNOWN

The Program Support Assistant for the Mid-South CMOP supports the Office of the Director for Administrative Programs to include Timekeeping, Personnel Support, Education, Compliance, Quality and Fiscal and other Mid - South CMOP Leadership, for the delivery of mail-out prescriptions to the Veteran patients served by the Mid-South CMOP. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social).

Summary The Program Support Assistant for the Mid-South CMOP supports the Office of the Director for Administrative Programs to include Timekeeping, Personnel Support, Education, Compliance, Quality and Fiscal and other Mid - South CMOP Leadership, for the delivery of mail-out prescriptions to the Veteran patients served by the Mid-South CMOP. Learn more about this agency Duties Help Duties may include but are not limited to: <ul><li>Provides high-level administrative support in the implementation and ongoing management of all administrative tasks. </li><li>Prepares, creates and oversee file management of documents to meet National CMOP and local facility requirements. </li><li>Performs office documents and forms creation, edits, and revision, which include word processing, using a variety of software applications. </li><li>Maintains phone directories, personnel listings, local forms or current versions of Stand Forms as required. </li><li>Plans, develops and publishes Mid-South CMOP monthly newsletter. </li><li>Receives and reviews all incoming correspondence and determines intended audience or whether to handle directly. </li><li>Maintains a suspense file on correspondence and/or reports to ensure timely response, reply or action. </li><li>Reviews outgoing correspondence for formatting, accuracy, adherence to established format and policy and procedures. </li><li>Assist with updates, revisions and edits to existing CMOP policies and procedures prior to expiration and Joint Commission Standards. </li><li>Maintains manuals pertaining to VA laws, regulations policies and procedures. </li><li>Assists with research and extracting information from files and records as requested to create reports and/or documents. </li><li>Uses database and spreadsheet software to enter, revise, sort and retrieve data. </li><li>Serves as the primary timekeeper and is responsible for accurate and timely time and attendance data entry for processing all employee timecards within established deadlines. </li><li>Serves as PIV Sponsor or Registrar for employee badge issuance and assist the PCI manager with PIV program compliance. </li><li>Maintains functioning and updates for the multi-line phone system. </li><li>Completes telephone calls or directs calls to others, as appropriate. </li></ul>Work Schedule: Monday to Friday, 7:30am to 4:00pm Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant (Office Automation)/PD046590 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Requirements Help Conditions of employment<ul><li>You must be a U.S. Citizen to apply for this job </li><li>Selective Service Registration is required for males born after 12/31/1959 </li><li>Subject to background/security investigation </li><li>Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. </li><li>Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) </li></ul>As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: <ul><li>your performance and conduct; </li><li>the needs and interests of the agency; </li><li>whether your continued employment would advance organizational goals of the agency or the Government; and </li><li>whether your continued employment would advance the efficiency of the Federal service. </li></ul>Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/05/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-7 position you must have served 52 weeks at the GS-6. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: <ul><li>Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-6 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Using Computer and data entry programs including Microsoft Office Suite (includes Access, Visio, Project, and Outlook), Fileman, Vista and Databases; Preparing meeting minutes and agendas for committees; Using and/or maintaining office equipment such as copiers, fax machines, postage equipment, multi-line phone system; Prepares, creates and oversees Records management; and Providing exceptional customer service to both internal and external customers at all levels. </li></ul>You will be rated on the following Competencies for this position: <ul><li>Accountability </li><li>Attention to Detail </li><li>Customer Service </li><li>Decision Making </li><li>Flexibility </li><li>Integrity/Honesty </li><li>Interpersonal Skills </li><li>Learning </li><li>Reading Comprehension </li><li>Reasoning </li><li>Self-Management </li><li>Stress Tolerance </li><li>Teamwork </li></ul> Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is primarily sedentary in nature although occasional periods of walking, bending, etc., are required in completing various filing functions. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at Education There is no educational substitution at this grade level. Additional information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

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Coordinator, Care Services The ALS Association

Program Support Assistant (Office Automation) Veterans Health Administration

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