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This role is ideal for someone who enjoys working with people, staying organized, and supporting mission-driven community work through a food insecurity and equity-informed lens. YMCA Southcoast is seeking a Volunteer Coordinator to support two impactful food security programs: Sharing the Harvest Community Farm and the Full Plate Project.

YMCA Southcoast Volunteer Coordinator Position Summary: YMCA Southcoast is seeking a Volunteer Coordinator to support two impactful food security programs: Sharing the Harvest Community Farm and the Full Plate Project. This role is ideal for someone who enjoys working with people, staying organized, and supporting mission-driven community work through a food insecurity and equity-informed lens. Essential Functions:  <ul><li>Coordinate and schedule individual, group, and corporate volunteers across Sharing the Harvest Community Farm and the Full Plate Project</li><li>Serve as the primary point of contact for volunteer inquiries and ongoing communication</li><li>Manage volunteer sign-ups, calendars, tracking systems, and basic reporting</li><li>Support volunteer recruitment, onboarding, orientation, and appreciation efforts</li><li>Track volunteer hours and participation to support grants, reporting, and internal metrics</li><li>Collaborate with program staff to align volunteer activities with program capacity and seasonal needs</li><li>Maintain organized volunteer records and contact lists</li><li>Foster a welcoming, inclusive, and dignity-centered volunteer experience grounded in an understanding of food insecurity</li><li>Apply a food insecurity lens to volunteer engagement, ensuring respectful, community-centered service delivery</li><li>Demonstrate strong organizational, communication, and time-management skills in a seasonal work environment</li><li>Work effectively with diverse populations, community partners, and volunteers of varying experience levels</li><li>Utilize email, spreadsheets, and scheduling tools to support daily operations</li><li>Uphold and model YMCA values of social responsibility, healthy living, and community impact</li></ul>Trainings and Certifications: <ul><li>CPR/First Aid/AED certification (or ability to obtain within a specified timeframe)</li><li>Food safety or food handling training (or willingness to complete)</li><li>Completion of YMCA-required online trainings prior to the start of the position, including:<ul><li>New Employee Orientation</li><li>Child Abuse Prevention</li><li>Mandated Reporter</li><li>Bloodborne Pathogens</li><li>Hazard Communication</li><li>Employee Safety</li></ul></li><li>Additional training related to volunteer management, food insecurity, or community engagement preferred</li></ul>Work Environment: <ul><li>Combination of office-based administrative work and on-site program support</li><li>Seasonal variability in hours, with peak demand April–October</li><li>Occasional evenings or weekends for group volunteer days or events</li><li>Outdoor work in farm or food distribution settings during volunteer shifts</li></ul>YMCA Competencies: YMCA Competencies: Mission and Community Oriented: Accepts and demonstrates YMCA values.  Works effectively with people of different backgrounds, abilities, opinions and perceptions. Demonstrates a desire to serve others and fulfill a community need.  Recruits volunteers and builds effective, supportive working relationships with them. People Oriented: Seeks first to understand the other’s point of view; remains calm in challenging situations. Builds rapport and relates well to others. Listens for understanding and meaning; speaks and writes effectively. Takes initiative in developing others. Results Oriented: Strives to meet or exceed goals and deliver a high value experience for members. Embraces new approaches and discovers ideas to create a better member experience. Makes sound judgments and transfers learning from one situation to another. Establishes goals, clarifies work, and participates in meetings. Personal Development Oriented: Accurately assess personal feelings, strengths and limitations, and how they impact relationships. Pursues self-development that enhance job performance. Demonstrates an openness to change; seeks opportunities in the change process. The YMCA Southcoast is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

YMCA Southcoast

Volunteer Coordinator

CPR Certification

Career Development

Communication Skills

Defibrillator

Employee Orientation

First Aid

Food Safety

Genetics

Information/Data Security (InfoSec)

Journalism

Metrics

On Site Support

Onboarding

Operational Support

Operations

Organizational Skills

Pathogens

Record Keeping

Service Delivery

Set Goals

Spreadsheets

Time Management

Volunteer Experience

Volunteer Management

Matches volunteer applicants with appropriate hospital volunteer positions/programs, and works with hospital staff to ensure that all new volunteers are appropriately greeted, oriented to Volunteer Services office procedures, and escorted to their assignment on their first day. Coordinates program development, recruitment, screening, selection and placement, scheduling, orientation, training, supervision, and recognition activities of all individuals coming to YNHHS to provide volunteer services to patients, families, and staff.

Overview:
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day. Under the direct supervision of the System Director of Volunteer and Guest Services, coordinates Volunteer Services programs. Coordinates program development, recruitment, screening, selection and placement, scheduling, orientation, training, supervision, and recognition activities of all individuals coming to YNHHS to provide volunteer services to patients, families, and staff. Serves as an HR advocate for meaningful positions for volunteers. Assesses hospital needs and designs volunteer programs to support exceptional patient care. Adheres to sound principles and ethics of volunteer program administration, and works closely with hospital departments in the oversight of volunteer involvement. EEO/AA/Disability/Veteran

Responsibilities:
<ul style="list-style:none"><li>1. Designs and implements volunteer programs throughout the Medical Center, working with departments and staff to assess their needs for volunteer support. Is aware of the principles used to determine appropriateness of duties for volunteers, and clearly communicates this information with hospital staff.</li><li>2. Creates and updates volunteer position descriptions, assuring that descriptions accurately reflect the duties of the volunteers.</li><li>3. Develops and implements recruitment plans to fill volunteer positions.</li><li>4. Screens volunteer applicants through interviews and observation. Is adept at behavioral interviewing techniques, and documentation of interviews and observations.</li><li>5. Selects volunteers to provide volunteer staffing for hospital. Is aware of volunteer programs throughout the community and refers applicants elsewhere as appropriate.</li><li>6. Matches volunteer applicants with appropriate hospital volunteer positions/programs, and works with hospital staff to ensure that all new volunteers are appropriately greeted, oriented to Volunteer Services office procedures, and escorted to their assignment on their first day.</li><li>7. Conducts volunteer orientation program, incorporating the JCAHO and OSHA requirements, as well as hospital requirements.</li><li>8. Coordinates departmental training program schedules, and is responsible to assure that training documentation is maintained in the volunteer's permanent file in Volunteer Services. Assists departments with training curriculum design. Is responsible to implement process for annual volunteer training and competency reviews in designated assignments.</li><li>9. Supervises volunteers assigned to programs managed by the Volunteer Services Department.</li><li>10. Investigates and resolves concerns/complaints regarding volunteer performance in a timely manner, and in collaboration with department volunteer supervisors/liaisons. Counsels volunteers as needed, and provides thorough documentation and follow up.</li><li>11. Effectively uses technology resources to analyzes volunteer attendance and hours of service data on a monthly basis.</li><li>12. Maintains accurate schedules for areas of responsibility. Identifies trends related to volunteer satisfaction, based on volunteer/staff feedback, and volunteer attendance.</li><li>13. Coordinates volunteer recognition activities, in collaboration with hospital departments. Works as member of Volunteer Services Department team in planning and conducting hospital-wide volunteer recognition activities.</li><li>14. Maintains positive working relationships and communication with hospital departments to assure that volunteers are incorporated into the department as team members. Maintains high visibility by visiting areas of responsibility.</li><li>15. Articulates the impact of hospital policies and procedures on volunteer program and volunteers.</li><li>16. Administers volunteer program in compliance with regulatory and statutory requirements for volunteer program management. (Joint Commission, OSHA, child labor and wage and hour laws, ADA, Civil Rights Law)</li><li>17. Represents hospital through public speaking engagements in the community to promote volunteerism.</li><li>18. Supports volunteer leadership development, and identifies opportunities for creative utilization of volunteers beyond the traditional roles for volunteers.</li><li>19. Recommends changes and additions to departmental policies and procedures.</li><li>20. Represents the hospital by participation in organizations concerned with volunteerism.</li><li>21. Assists volunteers in their pursuit of satisfying volunteer service experiences. Facilitates transfers and reassignments for volunteers.</li><li>22. Assumes responsibility for department when designated, in absence of department director.</li></ul>

Qualifications:
EDUCATION Bachelor's Degree in related field required. Masters' preferred. EXPERIENCE All applicants must have personal volunteer experience in some setting. Proven experience in program development and coordination, public speaking and presentations, leading training programs, project coordination. Prior experience coordinating volunteers preferred in a healthcare setting. LICENSURE AHA CAVS preferred, but not required SPECIAL SKILLS Proven expertise in various human resource management (i.e., interviewing, documentation, project coordination, negotiation skills, training skills, and understanding of diverse cultures). Must be a competent public speaker, and have outstanding written and oral communication skills. Competency in technology to support the volunteer services program goals and reporting, i.e. Word, Excel, PowerPoint.

Yale New Haven Health

Americans with Disabilities Act (ADA)

Analysis Skills

Diversity

Documentation

Healthcare

Hospital

Hospitality and Tourism

Human Resources Management

Leadership

Legal

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Needs Assessment

Negotiation Skills

OSHA

Patient Care

Presentation/Verbal Skills

Project/Program Coordination

Project/Program Management

Regulatory Compliance

Regulatory Requirements

Resolve Customer Issues

Staff Requirements

Systems Administration/Management

Technical Support

The Joint Commission (TJC)

Training Program

Training/Teaching

Training/Teaching Curriculum

Trend Analysis

Writing Skills

[AW]-iCims

Working closely with the Farm Director, the Coordinator supports high-impact education programming that builds youth leadership, workforce readiness, and nutrition knowledge, while remaining responsive to the seasonal demands of farm operations. This role designs, coordinates, and delivers hands-on learning experiences that connect young people to food, farming, health, and community—while advancing the YMCA’s mission of youth development, healthy living, and social responsibility.

YMCA Southcoast  Job Title: Education & Program Coordinator Sharing the Harvest Community Farm YMCA Southcoast – Dartmouth, MA  Schedule: Tuesday–Saturday | Seasonal (Spring–Early Fall) Position Summary:    The Education & Youth Program Coordinator leads farm-based education and youth workforce development programs at Sharing the Harvest Community Farm. This role designs, coordinates, and delivers hands-on learning experiences that connect young people to food, farming, health, and community—while advancing the YMCA’s mission of youth development, healthy living, and social responsibility. Working closely with the Farm Director, the Coordinator supports high-impact education programming that builds youth leadership, workforce readiness, and nutrition knowledge, while remaining responsive to the seasonal demands of farm operations. Youth Workforce Development: <ul><li>Coordinate and support youth employment and leadership programs, including seasonal cohorts, apprenticeships, and partner-based workforce initiatives</li><li>Supervise, mentor, and support youth participants engaged in farm work and educational activities</li><li>Foster transferable skills such as teamwork, responsibility, communication, and leadership</li><li>Track participation, hours, and program outcomes to support evaluation and reporting</li></ul>Education Program Development & Delivery: <ul><li>Plan and facilitate farm-based educational programming for youth, schools, and community partners</li><li>Implement hands-on curriculum integrating food systems, nutrition, environmental stewardship, and agriculture</li><li>Coordinate workshops, field trips, and educational visits in alignment with farm capacity and staffing</li><li>Support seasonal education priorities, including summer programs and special events</li></ul>Program Coordination & Partnerships: <ul><li>Serve as a liaison to schools, youth-serving organizations, and workforce development partners</li><li>Coordinate schedules, logistics, and on-site program experiences</li><li>Collaborate with the Farm Director and Volunteer Coordinator to align education activities with farm operations</li><li>Assist with community engagement activities and special events involving youth or education components</li></ul>Program Administration & Evaluation <ul><li>Maintain program schedules, calendars, and documentation</li><li>Collect participation data, outcomes, and feedback to support planning and reporting</li><li>Assist with grant reporting, impact summaries, and program storytelling</li><li>Uphold YMCA policies related to safety, supervision, and youth protection</li></ul> YMCA Competencies: Mission and Community Oriented:  Accepts and demonstrates YMCA values.  Works effectively with people of different backgrounds, abilities, opinions and perceptions.  Demonstrates a desire to serve others and fulfill a community need.  recruits volunteers and builds effective, supportive working relationships with them.    People Oriented:  Seeks first to understand the other’s point of view; remains calm in challenging situations.  Builds rapport and relates well to others.  Listens for understanding and meaning; speaks and writes effectively.  Takes initiative in developing others. Results Oriented:  Strives to meet or exceed goals and deliver a high value experience for members.  Embraces new approaches and discovers ideas to create a better member experience.  Makes sound judgments and transfers learning from one situation to another.  Establishes goals, clarifies work, and participates in meetings. Personal Development Oriented: Accurately assess personal feelings, strengths and limitations, and how they impact relationships.  Pursues self-development that enhance job performance.  Demonstrates an openness to change; seeks  opportunities in the change process. Qualifications:·  <ul><li>Experience working with youth, education programs, workforce development, or outdoor/environmental education</li><li>Strong facilitation and group management skills with school-age youth and young adults</li><li>Interest in food systems, farming, nutrition, or environmental education</li><li>Ability to work outdoors in varying weather conditions and perform light to moderate physical tasks</li><li>Strong organizational skills and ability to manage multiple programs and schedules</li><li>Excellent communication and relationship-building skills</li></ul>Preferred Qualifications: <ul><li>Experience in farm-based or experiential education settings</li><li>Familiarity with youth employment or workforce development programs</li><li>CPR/First Aid certification (or willingness to obtain)</li><li>Bilingual skills a plus</li></ul>Work Environment & Schedule: <ul><li>Seasonal full-time position with peak programming in spring, summer, and early fall</li><li>Tuesday–Saturday schedule, with hours tied to programs and events</li><li>Ability to work outdoors in all weather conditions</li><li>Physical demands may include lifting, standing, climbing, pushing/pulling, and moving equipment</li><li>Must be dependable with reliable transportation</li></ul>Physical Demands:  <ul><li>Physical ability to participate in various activities and assist with set-up/take-down of equipment</li><li>Ability to react to emergency situations by quick action</li></ul>The YMCA Southcoast is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.

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Volunteer Coordinator YMCA Southcoast

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