Bachelor s degree or above, Supply Chain Management, Logistics Engineering, Industrial Engineering, Statistics or related fields preferred; 5+ years in e-commerce logistics/supply chain operations or quality management, with at least 2 years in warehouse-transportation handover or line-haul management; End-to-end process design and SOP development capability, familiar with wave management and inbound appointment logic; Proficient in Excel for data analysis and dashboard building; SQL or Python skills preferred; Proficient in PDCA, Six Sigma, 5-Why, Fishbone Diagram and other quality analysis methodologies; Excellent cross-functional coordination and stakeholder management skills; ability to make quick decisions and drive closure under unexpected exceptions. Develop tiered exception handling SOPs and rapid response mechanisms (quantity mismatch, label damage, appointment failure, tracking gap, warehouse congestion/rejection, etc.); Conduct root cause analysis using PDCA, 5-Why, Fishbone Diagram and other tools, distinguish between planning flaws, execution deviations, or system issues, and formulate corrective actions; Perform regular on-site quality audits at SC, establish defect injection accountability, drive each node operator to take ownership of handover quality, and close the improvement loop.