Immediately notify the Head of Service and designated Product Safety contact of injuries, thermal events, serious incidents, or potential regulatory-reporting concerns; initiate internal coordination through the established or designated product-safety escalation process; engage the appropriate Product Safety, Legal, Engineering, Service, and executive stakeholders; and preserve complete, traceable supporting records. Own the drafting and lifecycle coordination of written technical and service communications—including technical bulletins, Service Alerts, warranty notices, dealer and service-partner instructions, frequently asked questions, and internal guidance—from fact gathering through cross-functional review, approval, publication, distribution, revision control, and archiving.