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Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C. Responsibilities/Qualifications. Best Managed Company in 2022, 2023, 2024, and 2025, a program sponsored by Deloitte Private and The Wall Street Journal, and to be officially certified as a Great Place to Work for the last three years.

<h2>Overview</h2><p/><p>Drees Homes is a family-owned home builder with a passion for making custom homes easy. For over 95 years, we have cared for our employees and customers, which is why we rank as the 19th largest privately-owned builder in the country and have a history of long-tenured employees. We are proud to be named a U.S. Best Managed Company in 2022, 2023, 2024, and 2025, a program sponsored by Deloitte Private and The Wall Street Journal, and to be officially certified as a Great Place to Work for the last three years. Enrich your career at a company that values integrity, excellence, opportunity, stability, and success.</p><p> </p><p>Headquartered in Fort Mitchell, Kentucky, Drees operates in twelve metropolitan areas: Greater Cincinnati (including Northern Kentucky), Cleveland, and Columbus, Ohio; Austin, Dallas, Houston, and San Antonio, Texas; Indianapolis, Indiana; Jacksonville, Florida; Nashville, Tennessee; Raleigh, North Carolina; and Washington, D.C.</p><h2>Responsibilities/Qualifications</h2><p>Drees Homes is seeking candidates for the position of Customer Care/Warranty Representative in the Northern Kentucky area and surrounding areas.  In this position you will be responsible for pro-actively solving customer issues in assigned communities after the closing of the home and completion of all assigned work orders.</p><p>  </p><p>Duties and Responsibilities: </p><ul><li>Complete assigned warranty service requests within the guidelines of company policy</li><li>Follow up on all warranty requests to vendors/contractors to ensure prompt service to the customer</li><li>Evaluate all customer complaints and report solutions </li><li>Conduct 90 day appointments and service as needed basis for the remainder of the year</li><li>Keep the customer care system up-to-date and accurate</li><li>Recommend changes that will improve processes</li><li>Monitor and respond to email and voice mail messages daily</li><li>Comply with the "Warranty On Call" procedure</li></ul><p>Desired Knowledge and Skills: </p><ul><li>Ability to diplomatically and effectively handle stressful customer situations, including conflict resolution </li><li>Excellent verbal and written communication skills with internal and external customers</li><li>General knowledge of residential construction and the homebuilding process</li><li>Must have basic computer skills, experience using an iPad preferred</li><li>Self-driven and able to work independently</li><li>Customer oriented, outgoing, dependable & ethical</li><li>Punch-out skills, hands on repair skills - paint, drywall, carpentry, etc. helpful</li><li>Problem solving abilities with excellent follow-up skills</li><li>Must have reliable transportation</li><li>Must have a High School Diploma</li><li>Construction or other related college degree a plus</li><li>3-5 years Residential Home Experience ideal</li></ul><p> </p><p>The typical schedule of this position will be Monday – Friday 8 AM to 5 PM, plus additional hours as necessary.</p><p> </p><p>Excellent hourly rate, bonus potential, plus a comprehensive benefit package including profit sharing & 401(k) plans.</p><h2>Summary</h2><p>Excellent salary and bonus potential.<strong>Join a special team that works together to make Drees a successful company and a rewarding place to work!</strong></p>

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Customer Care/Warranty Representative Drees Homes

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