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Soft Skills: Excellent verbal and written communication skills, customer focused, ability to learn quickly, strong management skills, team player, attention to detail, ability to resolve conflicts and diffuse situations, thorough follow-up, and ability to multitask. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers.

Welcome to Love's Our Truck Care Operations Support team is looking for a Mechanical Support Warranty Representative to provide exceptional customer service for the OEM warranty claim process. The Mechanical support dispatch is responsible for filing the OEM warranty claims as they come in through shop connect. Also staying in contact with our OEM Representative on the process with filling each claim and as well as fleet charge process. Job Functions: + Provides the highest quality customer service and exceeds expectations of internal and external customers by handling all questions, with billing and inquiries of the filling the OEM warranty claims, With the highest degree of courtesy and professionalism. + Utilize proprietary and non-proprietary software systems to track, log, and file each claim and to follow up with the Mechanic Support Coordinators insuring each invoice is billed correctly before filing the warranty claim. + Creatively solves Truck Care shop issues and provides resolutions to the Truck Care Shops with OEM billing and Fleet Charge issues. Escalates issues as needed to the appropriate individuals or departments. + Detailed documentation of OEM Warranty and resolutions in case records, emails, etc. in a proficient, accurate, and timely manner. + Follow-up of Truck Care cases and escalations to management, other departments, customers, etc. and posts resolutions to case records. + Generates reporting daily, weekly, monthly, and quarterly regarding OEM Warranty and Fleet Charger performance metrics, resolution status, and historical trends. + Performs project functions for the team such as invoicing, warranty entry, support functions, reporting, etc. + Other duties assigned as needed Experience and Qualifications: + HS Diploma or equivalent required + 2-3 years Warranty experience and data entry plus. + Hard skills: Microsoft Office knowledge, Customer Service Software, and 30+WPM + Soft Skills: Excellent verbal and written communication skills, customer focused, ability to learn quickly, strong management skills, team player, attention to detail, ability to resolve conflicts and diffuse situations, thorough follow-up, and ability to multitask + Previous experience with tire care or roadside service is a plus Typical Physical Demands: + Requires prolonged sitting, some bending and stooping + Occasional lifting up to 25 pounds + Manual dexterity sufficient to operate a computer keyboard and calculator + Requires normal range of hearing and vision + Shift includes weekends and may include evenings or nights as needed Our Culture: Fueling customers' journeys since 1964, innovation leads the way for this family-owned and operated business headquartered in Oklahoma City. With nearly 40,000 team members, travel stops are the core business along with products and services that provide value for professional drivers, fleets, traveling public, RVers, alternative energy and wholesale fuel customers. Giving back to communities and an inclusive workplace are hallmarks of the award-winning culture. Love's is an Equal Opportunity Employer. Veterans encouraged to apply. EOE-Protected Veterans/Disability

Love's Travel Stops & Country Stores

Mechanical Support Warranty Representative

Alternative Energy

Billing

Calculators

Claims Processing

Communication Skills

Customer Escalations

Customer Relations

Customer Service Software

Customer Support/Service

Data Entry

Detail Oriented

Documentation

Follow Through

Keyboards

Lift/Move 25 Pounds

Manual Dexterity

Microsoft Office

Multitasking

OEM (Original Equipment Manufacturer)

Operational Support

Organizational Skills

Performance Metrics

Physical Demands

Presentation/Verbal Skills

Problem Solving Skills

Reporting Skills

Resolve Customer Issues

Team Player

Time Management

Truck Driver

Vehicle Fleets

Wholesale Industry

Writing Skills

FEED

Oversee all day-to-day shop operations to ensure smooth, efficient workflow. Manage vehicle flow from check-in through delivery to maximize productivity and minimize downtime.

<ul><li>Oversee all day-to-day shop operations to ensure smooth, efficient workflow</li><li>Manage vehicle flow from check-in through delivery to maximize productivity and minimize downtime</li><li>Lead, train, coach, and motivate technicians, foremen, and service advisors</li><li>Hold team members accountable to performance, quality, and productivity standards</li><li>Conduct daily meetings, workflow reviews, and performance check-ins</li><li>Assist with hiring, onboarding, training, and disciplinary actions when necessary</li></ul><ul><li>Ensure all repairs, diagnostics, and inspections meet company and industry standards</li><li>Review work orders for accuracy, completeness, and proper documentation</li><li>Assist with difficult diagnostics or repair decisions when needed</li><li>Enforce proper use of tools, equipment, and shop procedures</li></ul><ul><li>Support service advisors with customer concerns, and complex explanations</li><li>Ensure clear communication between the front office and technicians</li><li>Maintain high customer satisfaction and handle any issues professionally</li><li>Ensure vehicles are delivered on time and repaired right the first time</li></ul><ul><li>Monitor efficiency, and overall shop profitability</li><li>Work with ownership to meet and exceed monthly and yearly performance goals</li><li>Control expenses, comebacks, and warranty work</li><li>Track and report shop performance metrics</li></ul><ul><li>Maintain a clean, safe, and organized shop environment</li><li>Ensure compliance with safety regulations and shop policies</li><li>Oversee maintenance of shop equipment and tools</li><li>Enforce shop cleanliness, appearance, and professionalism</li></ul> #hc218645

Brookwood Automotive

AUTOMOTIVE SHOP MANAGER

Automotive Management

Coaching

Customer Satisfaction

Equipment Maintenance/Repair

Industry Standards

Maintain Compliance

Maintenance Services

Performance Analysis

Productivity Management

Profit & Loss

Regulatory Compliance

Retail Management

Safety Compliance

Hireclick

<ul><li>Oversee all day-to-day shop operations to ensure smooth, efficient workflow</li><li>Manage vehicle flow from check-in through delivery to maximize productivity and minimize downtime</li><li>Lead, train, coach, and motivate technicians, foremen, and service advisors</li><li>Hold team members accountable to performance, quality, and productivity standards</li><li>Conduct daily meetings, workflow reviews, and performance check-ins</li><li>Assist with hiring, onboarding, training, and disciplinary actions when necessary</li></ul><ul><li>Ensure all repairs, diagnostics, and inspections meet company and industry standards</li><li>Review work orders for accuracy, completeness, and proper documentation</li><li>Assist with difficult diagnostics or repair decisions when needed</li><li>Enforce proper use of tools, equipment, and shop procedures</li></ul><ul><li>Support service advisors with customer concerns, and complex explanations</li><li>Ensure clear communication between the front office and technicians</li><li>Maintain high customer satisfaction and handle any issues professionally</li><li>Ensure vehicles are delivered on time and repaired right the first time</li></ul><ul><li>Monitor efficiency, and overall shop profitability</li><li>Work with ownership to meet and exceed monthly and yearly performance goals</li><li>Control expenses, comebacks, and warranty work</li><li>Track and report shop performance metrics</li></ul><ul><li>Maintain a clean, safe, and organized shop environment</li><li>Ensure compliance with safety regulations and shop policies</li><li>Oversee maintenance of shop equipment and tools</li><li>Enforce shop cleanliness, appearance, and professionalism</li></ul> #hc218646

Mike's Automotive

Warranty Jobs in Village, OK

Warranty Jobs in Village, OK

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Warranty Jobs in Village, OK

Mechanical Support Warranty Representative Love's Travel Stops & Country Stores

AUTOMOTIVE SHOP MANAGER Brookwood Automotive

AUTOMOTIVE SHOP MANAGER Mike's Automotive

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