Interact directly with the VP of Service & Solutions, Warranty Administrator, Field service Product Support Uptime Engineer's, Sales team and other departments including Engineering, Quality Assurance (Q.A.), Parts, PIC, Purchasing, Boppard Central Service and Manufacturing. The Uptime Engineer is responsible for providing problem resolution to complex technical issues including root cause analysis, diagnosis, and repair guidance to our distributors, in addition to supporting our Aftersales business managers.