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At Pacific Aviation, we’re looking for passionate, bilingual (English/Japanese) individuals to join our team as Airline Customer Service Agents at San Francisco International Airport (SFO). For over 25 years, Pacific Aviation has been the trusted partner of the world’s leading airlines, delivering exceptional ground handling services at airports nationwide.

<h3>Hourly Pay $23.15 per hour</h3>Must speak and write Japanese and EnglishThis job is on site at the SFO International Airport <h3>Your Gateway to an Exciting Career in Aviation</h3>Are you ready to embark on a career that’s as dynamic and diverse as the skies? Whether you’re rejoining the workforce, working towards a degree, or looking to explore an exhilarating part-time opportunity, this is your runway to success!At Pacific Aviation, we’re looking for passionate, bilingual (English/Japanese) individuals to join our team as Airline Customer Service Agents at San Francisco International Airport (SFO). If you thrive in fast-paced, international environments and have a heart for delivering exceptional service, we want to hear from you!<h3>What Makes This Opportunity Unique?</h3>1. Dynamic Work Environment:<ul><li>Be part of a high-performing team managing the entire passenger experience, from ticketing to boarding. Each day brings new challenges and exciting interactions.</li></ul>2. Flexible Scheduling:<ul><li>Work a minimum of four days per week, with 4-5 hour shifts each day. Additional shifts are available if you want to expand your hours.</li></ul>3. Outstanding Benefits:<ul><li>Enjoy full-time-caliber benefits as a part-time employee, including fully paid medical insurance for you and your dependents, a 401(k) with company match, and more.</li></ul>4. Career Advancement Opportunities:<ul><li>We invest in our employees’ growth. Gain technical skills and unlock leadership opportunities within Pacific Aviation.</li></ul>5. Vibrant Company Culture:<ul><li>Experience a workplace built on respect, trust, diversity, and transparency. Celebrate your achievements with our team through potlucks, happy hours, and personalized appreciation programs.</li></ul>6. Comprehensive Support:<ul><li>Benefit from a discounted BART Clipper card or employee parking permit, paid training, and provided uniforms to ensure your success.</li></ul><h3>Your Role</h3>As an Airline Customer Service Agent, you’ll work directly with one of our international airline clients, with opportunities to expand your expertise to other airline operations over time. Your responsibilities will include:<ul><li>Assisting passengers during departures (from check-in to boarding) and arrivals (from deplaning to baggage claim).</li><li>Handling passenger inquiries, resolving issues, and ensuring smooth operations within the terminal.</li><li>Delivering exceptional service with professionalism and efficiency.</li><li>Collaborating with team members to provide seamless ground handling services for flights carrying 200-300 passengers.</li></ul><h3>What You Bring to the Team</h3>You’re the perfect candidate if you:<ul><li>Spread Positivity: Your upbeat attitude lifts the spirits of passengers and colleagues alike.</li></ul>Embrace Variety: You enjoy engaging with people from all walks of life and finding solutions to dynamic challenges.<h3>Why Join Pacific Aviation?</h3>For over 25 years, Pacific Aviation has been the trusted partner of the world’s leading airlines, delivering exceptional ground handling services at airports nationwide. Our team is our greatest asset, and we’re committed to fostering a culture of respect, diversity, and growth. When you join us, you’re not just starting a job—you’re joining a family that values your contributions and supports your aspirations.<h3>Ready for Takeoff?</h3>If you’re ready to start an exciting journey with Pacific Aviation, apply today! Let’s make every passenger’s journey smooth and memorable together.Requirements<ul><li>Bilingual proficiency in English and Japanese (spoken and written).</li><li>Strong communication skills, including active listening.</li><li>Customer service experience (preferred but not required).</li><li>Computer literacy with attention to detail and quick, accurate data entry.</li><li>Calmness and problem-solving skills in high-pressure situations.</li><li>Flexibility to work late evenings, weekends, and holidays.</li><li>Shift is 9:50PM - 1:50AM including Fridays and Saturdays </li><li>Physical stamina to stand for extended periods.</li><li>Legal authorization to work in the U.S.</li><li>Ability to pass a background check and drug test.</li></ul>Benefits<ul><li>Fully paid medical, dental, and vision insurance for you and your dependents.</li><li>401(k) retirement plan with company match.</li><li>Generous Paid Time Off (PTO).</li><li>Uniforms provided.</li><li>Discounted parking or a BART Clipper card.</li><li>Paid training to set you up for success.</li><li>Referral bonus and cell phone plan reimbursement.</li></ul>

Pacific Aviation

Airline Customer Service Agent SFO - Japanese/English Speakers

Aviation Industry

Background Investigation

Cellular Telephone

Communication Skills

Computer Skills

Customer Support/Service

Data Entry

Detail Oriented

English Language

Japanese Language

Leadership

Legal

Multilingual

Problem Solving Skills

Reimbursement

Service Delivery

Team Lead/Manager

Workable

Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions, Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals. Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at SFO (San Francisco International Airport).

<img alt="ProfileLogo" src="https://media.newjobs.com/clu/xw26/xw263585831wx/branding/162145/Hallmark-Aviation-Svcs-logo.png"/>   "ONE STEP CLOSER TO YOUR NEW CAREER STARTS HERE"    Hallmark Aviation has earned a reputation for providing best-in-class service for some of the world's leading airlines. We focus heavily on employee happiness and employee engagement. Our team of highly skilled and engaging agents is what drives our company to be the emerging leader in above-the-wing ground handling services. We invite you to apply and be a part of our exclusive team to provide the ultimate service...   ... peace of mind     Hallmark Aviation Services seeks to build a diverse team of highly motivated individuals to provide outstanding service to International Airlines at SFO (San Francisco International Airport). We cater to a distinctive clientele.   <h2>We offer part-time and full-time positions.</h2>   <ul><li>Excellent advancement opportunities</li><li>Paid Training</li><li>Dynamic Workplace</li><li>Medical benefits</li><li>Voluntary dental, vision, and a matching 401k plan</li><li>Amazon Incentives and travel perks</li></ul> <h2> </h2> <h2>Are you excited yet? Fantastic! We are too. But we are just getting started.</h2>   You will also learn to perform the following functions throughout the course of your employment :   <ul><li>Learn behind-the-scene workings of an international airport.</li><li>You will rotate through check-in counter, lobby area, departure gate, customs, arrivals and other areas within the airport.</li><li>Experience how to effectively navigate through various challenges and flight activities to ensure on-time performance.</li><li>Enjoy the opportunity to professionally interact with high-profile passengers.</li><li>Partner with port authorities, crew members, and airline personnel to ensure a safe and secure travel experience.</li></ul> <h2> </h2> <h2>Our teams consist of happy and ambitious individuals who contribute to making a fun and friendly work environment. Does this sound like you?</h2>   <ul><li>Eager to learn new skills</li><li>Organized and logical thinker</li><li>Make quick and rational decisions</li><li>Problem Solving</li><li>Ability to adapt quickly to unforeseen situations</li><li>Effective communication skills and good listening skills</li><li>Able to multi-task and carry out duties in a dynamic environment</li><li>At least 18 years of age, high school graduate or G.E.D equivalent.</li><li>Eligible to work in the United States</li><li>English proficient, other languages are a plus.</li><li>Computer savvy</li></ul> <h2> </h2> <h2>Are you passionate about learning?</h2>   Paid training with our highly knowledgeable and top performing training department.   <h2>Equal Opportunity Employment</h2>   Hallmark Aviation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.   If you've come this far, then take the next step towards elevating your skills and building your new career.   It's just one click away. SUMMARYHallmark is NOW HIRING friendly, fun, and professional customer service agents to provide exceptional service to our domestic/international airline(s). Great entry-level airline opportunity. Apply today! Basic Requirements <ul><li>At least 18yrs old, with a High School Diploma or G.E.D.</li><li>Valid US work Authorization</li><li>Able to speak, read and write in English</li><li>Flexible schedule to work weekends, holidays & overtime</li><li>Basic Math Skills: Adding, Subtracting, Division, and Multiplying</li><li>Computer Literate  </li></ul><ul><li>Common sense and organized</li><li>Mental capacity to make quick and rational decisions Effective communication skills and good listening skills Able to multi-task and carry out duties in a fast-paced environment Able to reading & comprehend reference materials, instructions, policies & procedures</li></ul>**DRUG SCREENING REQUIRED AT TIME OF HIRE** ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned)<img alt="HAS" height="119" src="https://hallmark-aviation-eprise.silkroad.com/HallmarkInt/Uploads/Images/ImageLibrary/_._EWR-Team-2a_jpg_730.jpg?viewmode=6&requestsize=730" width="730"/><ul><li>Perform a variety of duties at an airport including: assist customers with fare quotes; boarding gate functions,</li><li>Perform assignments at the ticket counter, airport lobby, baggage counter, gate check-in, control-center, other functional areas, or rotation through all areas including bag-room, ramp and other terminals</li><li>Maintain appropriate and professional interaction with airline passengers, Client(s), and Crew</li><li>Translate, transcribe when possible</li><li>Take care when handling company assets and be aware of costs associated with damage</li><li>Complete accurate cash handling transactions, manifests, and labelling</li><li>Operate machinery in accordance to opertional policies and standards</li><li>Operate computers, printers, & other equipment to enter, access, or manage data and information confidentially</li><li>Reading, Interpretation & Comprehension of reference materials, Instructions, policies & procedures</li></ul>PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.* Varied shifts within a 24 hour clock* Some overtime* Occasional lifting of 70-100 lbs* Long periods of standing and walking long distances* Pulling, pushing and moving large bulky items including carts* Continuous standing, bending, kneeling, squatting, stooping, grasping and picking up itemsEnvironmental Conditions:         Involves continuous people interaction and exposure to aircraft sounds<h1>ABOUT US</h1><h1>Hallmark Aviation Services is the emerging force in "Above-The-Wing" Airline Passenger Handling Services. Hallmark Aviation Services has earned a reputation for providing first-rate services for some of the world’s leading airlines. We invite you to learn more about Hallmark and the ultimate service we provide to our Clients… "Peace of Mind."</h1> Equal Employment Opportunity Statement Hallmark Aviation Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Hallmark Aviation Services complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Required Skills Required Experience .

Hallmark Aviation ServicesHallmark Aviation Services â€“ recognized as the emerging leader in above-the-wing ground handling services â€“ takes pride in our rapid growth and success since our inception in 1989. We attribute our success to a steadfast commitment to you, our Client, your Customers, our 800+ Employees and our Community. Our experienced management team â€“ with over 100 years of combined service â€“ is committed to upholding these guiding principles on which Hallmark Aviation Services was founded. And these principles will guide us to even greater achievements in the coming years.
			 Combine these factors with our genuine passion for the airline industry, as well as our financial strength through our strategic partnerships with Swissport and QANTAS, and we have an unbeatable formula for success â€“ not solely for Hallmark, but for you, our Client.

Hallmark Aviation Services

Airline Customer Service Representative (GENERAL) at SFO Airport - $22.35 w Health / $24.70 wo

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Airline Customer Service Agent SFO - Japanese/English Speakers Pacific Aviation

Airline Customer Service Representative (GENERAL) at SFO Airport - $22.35 w Health / $24.70 wo Hallmark Aviation Services

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