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We’re currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This is a fully remote opportunity for someone who enjoys solving technical issues, working independently, and supporting users in a high-volume environment.

<h1>Remote Tier 2 Help Desk Specialist Spanish/English bilingual </h1>We’re currently hiring an experienced Tier 2 Help Desk Specialist to join a fast-paced enterprise support environment supporting a large national organization. This is a fully remote opportunity for someone who enjoys solving technical issues, working independently, and supporting users in a high-volume environment.Candidates must be comfortable working a rotating schedule in a 24/7 operation and able to travel to either Ashburn, VA or Orlando, FL to pick up company equipment if needed.<h2>What You’ll Be Doing</h2><ul class="list-disc pl-8"><li>Provide advanced remote support for end users experiencing hardware, software, login, connectivity, and access-related issues</li><li>Troubleshoot Microsoft environments, including Outlook, Office applications, Windows systems, and Active Directory</li><li>Support remote access tools, VPN connectivity, authentication issues, and mobile device management platforms</li><li>Assist users with workstation setup, software installs, peripheral support, and system access requests</li><li>Escalate more complex technical issues to engineering or specialized support teams when needed</li><li>Document support activity and maintain accurate ticket updates within the ticketing system</li><li>Deliver excellent customer service while managing multiple priorities in a fast-moving support environment</li></ul><h2>What We’re Looking For</h2><ul class="list-disc pl-8"><li>At least 2 years of Help Desk or Technical Support experience in a Tier 2 environment</li><li>Must be fully bilingual in Spanish and English</li><li>Strong troubleshooting skills across Microsoft technologies and remote support tools</li><li>Experience supporting VPN connectivity, mobile devices, and enterprise user environments</li><li>Ability to work independently and remain organized in a high-volume setting</li><li>Strong communication and customer service skills</li><li>Comfortable working rotating shifts, including evenings, weekends, and holidays</li><li>U.S. Citizenship required</li><li>Must be able to successfully pass a background investigation</li></ul><h2>Preferred Experience</h2><ul class="list-disc pl-8"><li>Experience with ServiceNow or similar ticketing platforms</li><li>Familiarity with AirWatch/Workspace ONE, Zscaler, or GlobalProtect</li><li>Certifications such as CompTIA A+, Network+, Security+, or ITIL are a plus</li><li>Previous experience supporting government or enterprise-level environments is highly preferred</li></ul><h2>Additional Information</h2><ul class="list-disc pl-8"><li>Fully remote position</li><li>Equipment pickup required in Ashburn, VA or Orlando, FL</li><li>Rotating 24/7 support schedule</li><li>Stable long-term opportunity with a collaborative support team</li></ul><blockquote></blockquote>

Hire Evolution Consulting

Spanish/English bilingual Tier 2 Help Desk

Authentication

Background Investigation

Communication Skills

CompTIA - Computing Technology Industry Association

CompTIA A+

CompTIA Network+

CompTIA Security+

Computer Workstations

Customer Support/Service

English Language

Government

Hardware Installation

Help Desk

ITIL (IT Infrastructure Library)

Identify Issues

Microsoft Product Family

Mobile Devices

Multilingual

Multitasking

Organizational Skills

Problem Solving Skills

Remote Access

ServiceNow

Software Administration

Software Installation

Spanish Language

Support Documentation

Team Player

Technical Support

United States Citizen

VPN (Virtual Private Network)

Willing to Travel

WorkWolf

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Weekend Bilingual Jobs in Martinsburg, WV

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Spanish/English bilingual Tier 2 Help Desk Hire Evolution Consulting

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