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As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. Engage and Grow: Learn transferable skills, work with a collaborative team, grow and advance within the Division of Student Affairs and the University of Missouri.

HOUR

Apply for JobJob ID59852LocationColumbiaFull/Part TimeFull-TimeAdd to My Favorite JobsEmail this JobHiring DepartmentStudent AffairsJob DescriptionSummary:Are you a proactive, detail-oriented professional eager to make an impact in a dynamic university setting? Join our Student Affairs team as a Business Support Specialist II. We seek a teachable professional who can manage projects independently, collaborate effectively, and excel in communication.Why Join Us?<ul><li>Gain Experience: Expand your knowledge in payroll management, recruitment, and data integrity.</li><li>Engage and Grow: Learn transferable skills, work with a collaborative team, grow and advance within the Division of Student Affairs and the University of Missouri.</li></ul>Essential Functions:Payroll Processing<ul><li>Manage bi-weekly, monthly, and ad-hoc payroll activities.</li><li>Ensure accuracy in every paycheck using Excel (PivotTables, V-lookups, etc.).</li><li>Collaborate with supervisors to resolve issues and meet deadlines.</li><li>Support training programs related to payroll and HR processing.</li><li>Prepare detailed payroll and employee data reports.</li><li>Maintain high standards of data security, confidentiality, and accuracy, ensuring compliance with all policies.</li></ul>Student Recruitment Processing<ul><li>Collaborate with department leaders to create and manage student position postings.</li><li>Assist department leaders in processing student hires.</li><li>Assist department leaders in processing unpaid appointments.</li></ul>Operational Support<ul><li>Assist with hiring, onboarding, and pay adjustments, ensuring employees feel valued.</li><li>Handle inquiries via e-mail, phone, and walk-ins with professionalism and warmth.</li><li>Assist with planning and execution of HR events to create meaningful experiences for Division teams.</li><li>Assist with other projects as assigned.</li></ul>ShiftMonday-Friday, 8:00 a.m. - 5:00 p.m.This position may require evening and weekend hours for departmental activities and programs. Occasionally, additional hours may be needed for division and campus projects.Minimum QualificationsAn Associate's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.Preferred Qualifications<ul><li>Strong Communicator: Demonstrated excellent verbal and written communication skills.</li><li>Team Player: Proven ability to work collaboratively with a variety of teams.</li><li>Detail-Oriented: Demonstrated ability to ensure accuracy in all tasks.</li><li>Tech-Savvy: Demonstrated proficiency with employment databases (e.g., PeopleSoft), Excel, PowerPoint, and other MS Office systems. Knowledge of payroll systems.</li><li>Proactive: Proven experience as a self-starter who can lead initiatives and solve problems independently.</li></ul>Anticipated Hiring RangeSalary: $17.40 - $23.25 per hourGGS Level: 007University Title: Business Support Specialist IIInternal applicants can determine their university title by accessing the Talent Profile tile in myHR.Application MaterialsComplete application and upload résumé and cover letter and provide contact information for at least three references (including current or former supervisor).Benefit EligibilityThis position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at <a href="https://www.umsystem.edu/totalrewards/benefits" rel="nofollow">https://www.umsystem.edu/totalrewards/benefits</a>.Equal Employment OpportunityThe University of Missouri is an Equal Opportunity Employer.To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

University of Missouri

Business Support Specialist II - Student Affairs

Business Support

Communication Skills

Data Quality

Detail Oriented

Information/Data Security (InfoSec)

Maintain Compliance

Microsoft Excel

Microsoft Office

Microsoft PowerPoint

Onboarding

Operational Support

Payroll Administration

Payroll Management

Payroll Software/Services

Peoplesoft

Presentation/Verbal Skills

Problem Solving Skills

Project/Program Management

Team Player

Time Management

Training Program

Vlookups

Writing Skills

As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. MU Housing provides world-class housing experiences that engage students within an innovative and educational environment that supports best on-campus housing practices and promotes student success.

Apply for JobJob ID59877LocationColumbiaFull/Part TimeFull-TimeAdd to My Favorite JobsEmail this JobHiring DepartmentMU Housing provides world-class housing experiences that engage students within an innovative and educational environment that supports best on-campus housing practices and promotes student success.Job DescriptionMU Housing's Administrative Operations office serves as the primary point of contact for students, families and other campus departments. The Business Support Specialist II responds to questions and concerns from these constituents. The Business Support Specialist II is assigned to a specific role but is cross-trained to assist all members of the team. Areas of specialization include the main reception desk, Graduate & Family Housing, special group assignments, billing, auditing and room moves.Essential FunctionsCustomer Service<ul><li>Provide a high level of customer service to prospective and current students, families and campus colleagues. Understand and infer urgency, and use an appropriate tone when communicating.</li><li>Answer the department's main phone line, voicemail and email as needed. Respond or, if necessary, direct to appropriate staff.</li><li>Maintain understanding and working knowledge of department processes/procedures to provide the best residential experience for residents.</li><li>Maintain knowledge of the features and layouts of the residence halls and apartments, as well as department policies and processes, in order to help customers. Seek assistance from others as needed to respond to inquiries in a timely manner.</li><li>Help customers navigate various campus websites and online web applications.</li><li>Handle complex customer service and student needs from beginning to end. Provide solutions to problems that are atypical or that occur infrequently based on practice and existing precedents or procedures.</li></ul>Collaboration<ul><li>Understand how the Administrative Operations team integrates with others in the department and across campus to accomplish team objectives.</li><li>Coordinate housing with academic programs. Ensure housing needs are addressed and managed in accordance with the agreement between the academic program and MU Housing.</li><li>Collaborate with other MU Housing staff members to achieve optimal residence hall and apartment occupancy levels and satisfaction for residents.</li><li>Build relationships with colleagues in other campus departments (such as Financial Aid, Cashiers, Care Team, Parking & Transportation Services, etc.) in order to assist customers effectively.</li><li>Provide information as requested from other department colleagues.</li></ul>Administration<ul><li>Accomplish tasks in a timely and effective manner to reflect the high quality of the team.</li><li>Explain information to and within the team, noting improvements, efficiencies, anomalies, etc., to the supervisor and/or appropriate team member.</li><li>Research information, collect data and prepare analyses/reports (e.g., data, budget, billing, etc.) as assigned.</li><li>Ensure the department is handling capacity and occupancy data correctly.</li><li>Complete tasks, such as changing bed/room types, running reports, processing room moves and creating rosters for hall staff, within the housing management software.</li><li>Attend and participate in all staff meetings, training sessions, recruitment and assignment activities.</li></ul>Administrative Operations Specialized AreasMain Reception Desk<ul><li>Greet guests, and direct office flow.</li><li>Train and supervise 3-5 student staff members to work the front desk and complete other duties as assigned. Coordinate the staff schedule. Evaluate and coach student staff. Review and approve biweekly payroll for direct student staff reports.</li></ul>Graduate and Family Housing<ul><li>Assign and manage housing assignment offers for new and returning students at MU Housing's Graduate and Family Housing apartment complex.</li><li>Work closely with Campus Facilities staff to address maintenance, apartment turns, etc.</li></ul>Billing and Auditing<ul><li>Process electronic check-out of residents through housing management software. Work with hall staff to confirm room vacancies and with security staff to verify door access records. Cancel housing contracts in housing management software, and ensure the proper documentation and steps are in place for reference.</li><li>Oversee room occupancy discrepancies. Request verification of room status from hall staff, and investigate the source of discrepancy errors (emails, door access records, notifications from Admissions, etc.).</li><li>Complete complex resident billing transactions, including charges and credits.</li><li>Explain and process the Purchase Option in the housing and dining contract. Manage cancellation inquiries from residents, communicate the parameters and costs associated with the Purchase Option, and apply charges accurately and in a timely manner. Work with Campus Dining Services to adjust dining plans as needed.</li><li>Ensure the housing needs of special groups, such as Athletics, international students, etc., are addressed according to department protocol.</li></ul>Billing and Apartments<ul><li>Audit complex resident billing transactions.</li><li>Assist with billing charges and credits.</li><li>Support housing assignments staff, particularly focused on Graduate and Family Housing.</li></ul>Room Moves<ul><li>Manage the room move request process, including, but not limited to, communication and problem-solving with residents and MU Housing staff.</li><li>Manage the Summer School housing process, including, but not limited to, applications, contracts, assignments, room moves and other tasks related to summer residents.</li><li>Manage residence hall capacity and occupancy data. Generate and summarize reports based on this data.</li><li>Manage the housing policy exemption process. Review requests for an exemption, gather supporting documentation, and send approvals or denials as appropriate based on exemption criteria.</li></ul>As with all positions, involvement with other duties and responsibilities is expected in order to serve the customer and maintain our departmental and Student Affairs mission.ShiftMonday - Friday, 8 a.m. - 5 p.m. 40 hours per week.This position may require evening and weekend hours supporting activities and programs within the department. Occasionally division and campus projects may require additional hours outside of your normal schedule.Minimum QualificationsAn Associate's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary.Preferred Qualifications<ul><li>Bachelor's degree</li><li>4 years of progressively responsible office experience</li><li>High level of independence and an ability to seek resolution and problem-solve</li><li>Strong customer service skills</li><li>Effective communication skills in person and in writing</li><li>Outstanding collaboration as a member of a team</li><li>Positive attitude</li><li>Competency to utilize computer-based office software and web-based applications, including Excel</li><li>Strong work ethic</li><li>Commitment to the mission and values of the University of Missouri</li></ul>Anticipated Hiring RangeRange: $17.40 - $24.00 per hour, depending on experienceGGS Level: 007University Title: Business Support Specialist IIInternal applicants can determine their university title by accessing the Talent Profile tile in myHR.Application MaterialsSubmit a completed application, cover letter, résumé and contact info for three (3) professional references (including current MU supervisor, if applicable).Benefit EligibilityThis position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at <a href="https://www.umsystem.edu/totalrewards/benefits" rel="nofollow">https://www.umsystem.edu/totalrewards/benefits</a>.Equal Employment OpportunityThe University of Missouri is an Equal Opportunity Employer.To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.

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Business Support Specialist II - Student Affairs University of Missouri

Business Support Specialist II (MU Housing) University of Missouri

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