While performing the duties of this class, the employee is regularly required to use oral and written communication skills; read and interpret data, information and documents; analyze and solve problems; observe and interpret data and situations; use math and mathematical reasoning; perform highly detailed work under changing, intensive deadlines, on multiple concurrent tasks; work with constant interruptions; and interact with City officials, citizens groups, employees, management, and others encountered in the course of work; occasionally subject to conflicts. Communicates with police units in the field by radio; Answers telephones on the Emergency 911 line; Places service calls and dispatches police, medical, fire and search and rescue accordingly; Completes and maintains a variety of police records; Monitors radio and teletype system communications of local, state, and federal agencies; Assists public at the counter, giving and receiving information and directing to proper offices, insurance companies, attorneys, etc.