OTHER

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By acting as a liaison between customers and service technicians, the Customer Service Rep will schedule, confirm and follow-up on service appointments, maintain accurate contact records and provide progress updates to ensure the efficient workflow on behalf of the service department. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner.

Benefits: <ul><li>Employee Stock Ownership Program</li><li>Dental insurance</li><li>Employee discounts</li><li>Vision insurance</li><li>Wellness resources</li></ul> CALL CENTER CUSTOMER SERVICE REPRESENTATIVE Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our Call Center Customer Service Representatives are an important piece of the overall success of Big Sandy Superstore!  When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: <ul><li>Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000</li><li>Dental Insurance - Affordable dental insurance with NO waiting period.</li><li>Vision Insurance - Quality vision coverage for very little cost.</li><li>Life Insurance - $10,000 Life Insurance Policy paid in full by the company.</li><li>401K Plan - All administrative fees are paid by the company.</li><li>ESOP - Employee Stock Ownership Program</li><li>Paid Time Off - Competitive paid time off policies.</li><li>Employee Discount - Generous employee discount on ALL merchandise.                                                               </li></ul>Evenings and Weekends required. The Call Center Customer Service Representative’s mission is to answer incoming phone calls and assist customers with product and/or service information.  By acting as a liaison between customers and service technicians, the Customer Service Rep will schedule, confirm and follow-up on service appointments, maintain accurate contact records and provide progress updates to ensure the efficient workflow on behalf of the service department. Required Abilities include: <ul><li>Greet customers in a friendly and professional manner</li><li>Obtain all information from the customer needed to look up the invoice (name, phone, date of purchase, etc.)</li><li>Open customer’s work order in an efficient and timely manner</li><li>Verify unit’s warranty and email warranty company for verification if necessary</li><li>Transfer call to appropriate department (scheduling, triage, etc.)</li><li>Notate work order with necessary details (technician initials, warranty information, etc.)</li><li>Ensure work order’s are placed in proper status and job type within Dispatchtrack.</li></ul>Evenings and Weekends required. Qualities: <ul><li>Excellent verbal and written communication skills require.</li><li>Customer-oriented mindset with a strong focus on providing a positive experience.</li><li>A self-starter with strong multitasking skills</li><li>The ability to work independently or within a team environment</li></ul>Minimum Qualifications: <ul><li>High School Graduate or GED</li><li>Strong computer skills with efficiency in Microsoft Office suite</li><li>Strong interpersonal skills</li></ul>Company reserves the right to add or delete from job description as needed #BSSALES This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.

Big Sandy Superstore

CALL CENTER CUSTOMER SERVICE REPRESENTATIVE

Call Centers

Communication Skills

Computer Skills

Contact Management

Customer Relations

Customer Support/Service

Dental Insurance

High School Diploma

Interpersonal Skills

Maintenance Services

Microsoft Office

Multitasking

Presentation/Verbal Skills

Record Keeping

Telephone Skills

Time Management

Vision Plan

Writing Skills

Typical duties include stocking paper products, cleaning as needed, working the window or front registers, greeting customers in a friendly and timely manner, and serving Donatos pizza with a smile. Services the customer while using the cash register to accurately take orders, handle cash, give correct change, and balance register prior to and directly after the shift with the Manager on Duty.

HOUR

<h5>Customer Service </h5>Share Apply Part-time Starting at $11.00 per hour Restaurant Associates are high-energy team players who serve our customers and produce the finest quality product. Each workday may vary; mid-shifts and closing shifts, weekday and weekend shifts, holidays, or even the length of the shift or the store location may affect the tasks performed. Your shifts will be challenging, fun, and likely different from the previous shift! Typical duties include stocking paper products, cleaning as needed, working the window or front registers, greeting customers in a friendly and timely manner, and serving Donatos pizza with a smile. Requirements:<ul><li>Must be able to perform the essential functions of this position safely while meeting productivity standards </li><li>Able to stand and/or walk entire shift </li><li>Able to lift up to 20 pounds consistently and up to 50 pounds occasionally </li><li>Occasional bending and twisting </li></ul>Duties & Responsibilities:<ul><li>Greets and warmly welcomes customers upon arrival, whether inside the lobby or at the drive-up window. </li><li>Ensures the shift is ready for revenue by completing food prep, stocking, and cleaning. </li><li>Sets the next shift up for success. </li><li>Services the customer while using the cash register to accurately take orders, handle cash, give correct change, and balance register prior to and directly after the shift with the Manager on Duty. </li><li>Ensures restaurant cleanliness by cleaning and mopping the lobby, restrooms, and kitchen as needed. </li><li>Folds pizza boxes. </li><li>Effectively communicates with customers, co-workers, and managers in person or over the telephone. </li><li>Takes customer orders at the register. </li><li>Completes the meal by offering suggestive sell items to the customers. </li><li>Offers to refill drinks, provides plates and napkins as needed, and answers customer questions. </li><li>Follows all food safety guidelines, including handwashing, illness reporting, and cleanliness. </li><li>Follows detailed food recipes while completing subs, pizzas, and salads for customers. </li><li>Full-fill customer orders and verify the accuracy of orders. </li><li>Provide a friendly and welcoming environment for customers. </li></ul>Donatos Pizza - Ashland 713 12th St, Ashland, KY, 41101

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CALL CENTER CUSTOMER SERVICE REPRESENTATIVE Big Sandy Superstore

Customer Service Donatos Pizza

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