Some of the typical daily functions include: answering phones, taking payments, explaining bills, following up, setting appointments, completing changes, transferring calls, making calls, completing reports, noting calls and interactions with clients, processing requests from insurance carriers, following up with clients, helping clients, etc. Professionalism, honesty, diligence, integrity, excellent work ethic, the ability to learn, self-motivation, organization and pride in being an achiever are essential.