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ADAPTED_NOW

YEAR

Customer Services Consultant

Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Possess and display excellent verbal and written communication skills with ability to convey information to internal and external clients in a clear, focused and concise manner while following proper rules of punctuation, diction and style.

ACTIVE

<h3>Overview</h3><p>Establishes with clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to existing contracts and products providing accurate, detailed and complete information. Works with minimal supervision and is empowered to make an established range of decisions; escalating issues to the team lead or manager when necessary. Is expected to utilize critical thinking skills to resolve issues and de-escalate client interactions, escalating to manager when appropriate. Performs duties as determined by CRC leadership based on workload and assigned resources.</p><h3>Responsibilities</h3><p><strong>What you will do:</strong></p><ul><li>Reviews, researches and/or analyzes necessary policy data in order to resolve client inquiries or concerns via telephone, written correspondence, email or online chat.</li><li>Answer/respond to client inquiries or concerns via telephone, written correspondence, email or online chat. Gathers, researches and analyzes policy information to provide accurate information to each client.</li><li>Provides professional and courteous service, making independent decisions regarding client requests and resolving client concerns, recognizing the need to escalate situations to management as necessary.</li><li>Conduct outbound calls to follow up on previous client concerns to ensure issues are resolved accurately and timely.</li><li>Manage status requests and resolve questions that do not require assistance from a licensed representative.</li><li>Analyze and service assigned products within the Western & Southern Life portfolio.</li><li>Makes independent decisions regarding customer requests, and processes policy transactions on administrative systems as necessary.</li><li>Maintains accurate information and documentation in Salesforce Customer First Platform.</li><li>Utilize multiple administration systems to service clients.</li><li>Develop and maintain positive working relationships with internal and external clients.</li><li>Process all work requests received from various departments within established service levels.</li><li>Process credit card payments and accurately record credit card information received from customers.</li><li>Retrieves and records voice mail messages and refers to appropriate associate to process.</li><li>Gather requested information and completes any forms necessary to comply with client requests for service.</li><li>Make outbound calls to prospective clients to conduct a Personal History Interview (PHI).</li><li>Identify system or procedural problems and recommend improvements to benefit clients or associates.</li><li>Performs other duties as assigned.</li><li>Complies with all policies and standards.</li></ul><h3>Qualifications</h3><ul><li>High School Diploma or GED (Required).</li><li>Proven experience managing and effectively resolving client issues (Required).</li><li>Demonstrated experience providing excellent service (Required).</li><li>Demonstrated experience working effectively within a team (Required).</li><li>Previous contact center experience preferred but not required (Preferred).</li><li>Must provide examples from work experience of maintaining high degree of accuracy associated with high volumes of work and/or multiple duties (Required).</li><li>Must provide examples from work experience demonstrating flexibility to meet department demands (Required).</li><li>Possess and display excellent verbal and written communication skills with ability to convey information to internal and external clients in a clear, focused and concise manner while following proper rules of punctuation, diction and style.</li><li>Ability to prepare correspondence, reports, and forms using a prescribed format. Experience must include strong telephone communication and etiquette skills.</li><li>Demonstrated ability to receive, organize and manage large amounts of diverse information and documentation.</li><li>Must be able to handle confidential information in a discreet manner.</li><li>Working knowledge of word processing applications.</li></ul><h3>Work Setting/Position Demands</h3><ul><li>Works in an office setting and remains in a stationary position for long periods of time while working at a desk, on a computer or with other standard office equipment, or while in meetings.</li><li>Requires the ability to verbally communicate and exchange accurate information to customers and associates on a regular basis.</li><li>Requires visual acuity to read and interpret a variety of correspondence, procedures, reports and forms via paper and electronic documents, visual inspection involving small defects; small parts, and/or operation of machinery (including inspection); using measurement devices continuously. Visual acuity is required to determine accuracy, neatness, and thoroughness of work assigned.</li><li>Requires the ability to prepare written correspondence, reports and forms using prescribed formats and conforming to rules of punctuation, grammar, diction, and style on a regular basis.</li><li>Requires the ability to apply principles of logical thinking to define problems, collect data, establish facts, and draw valid conclusions.</li><li>Performs substantial movement of wrists, hands, and fingers for continuous computer work.</li><li>Extended hours required during peak workloads or special projects/events.</li></ul><h3>Travel Requirements</h3><ul><li>None</li></ul>#J-18808-Ljbffr

Western & Southern Financial Group

Customer Service Consultant

JobLeads

Customer Services Representative

Some of your daily tasks include:Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions. Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.

KBSkills

<br/>How you'll help us Keep Climbing (overview & key responsibilities) <div><strong>Internal Movement Eligibility: </strong></div><div>Internal Employees: Before applying for this position, please reference the company's Internal Mobility Policy and Residency Policy to ensure you meet all eligibility requirements. You must be in good standing, which includes meeting performance standards and tenure requirements in your current role. For more information, visit the HR portal or contact your manager or HR representative. Compliance with these policies is mandatory for consideration.</div><div><br/></div><div>At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all of our customers during their travels with us and aim to deliver an elevated experience. </div><div><strong><br/></strong></div>Every role plays a crucial part in our mission to ensure cargo is transported on time, every time, safely. As a Ramp Agent, you will make sure our customer's baggage and cargo arrive safely and on time. This position is an entry-level position. Our leaders provide mentorship to help advance your career!<div><br/></div><div>Watch this <a href="https://www.youtube.com/watch?v=wA4kjwakMJs" rel="noreferrer noopener nofollow" target="_blank">job preview</a> to learn more about benefits and responsibilities of this career opportunity at Delta.</div><div><br/></div><div>Work tasks are physical and include bending, lifting, standing, and walking. Work tasks are repetitive, such as loading and stacking bags weighing up to 50-70 pounds. At times, these tasks will be completed in harsh weather conditions (heat, rain, snow). We practice safety-conscious behaviors in all operational processes and procedures. Some of your daily tasks include:</div><div><ul><li>Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for timely connections by guiding incoming and departing aircraft from the gate positions.</li><li>Safeguard Cargo, baggage, and mail from damage, loss, and weather.</li><li>Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion.</li><li>Operate baggage scanners and computers to ensure baggage is routed accurately to the customer's destination.</li></ul>Scheduling is based on operational needs. Shifts range from early morning to overnight. Each station is different based on its individual flight schedule. You will also work between 20 and 40 hours per week based on your seniority.</div><br/>What you need to succeed (minimum qualifications) <ul><li style="text-align:left">Consistently prioritizes safety and security of self, others, and personal data. </li><li>Embrace diverse people, thinking, and styles. </li><li>Possesses a high school diploma, GED, or high school equivalency.</li><li>Is at least 18 years of age and has authorization to work in the United States.</li><li>Have a valid driver’s license.</li><li>Proficiency in English.</li><li>Pass a physical ability test (PAT). You can prepare for the PAT by <a href="https://www.youtube.com/watch?v=dn2K_aAhQUY" rel="noreferrer noopener nofollow" target="_blank">watching this video.</a></li><li>Must wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE.</li><li>Ability to hold airport specific requirements such as a SIDA Badge and Customs Seal.</li></ul><br/>What will give you a competitive edge (preferred qualifications) <ul><li>N/A</li></ul><br/>Benefits and Perks to Help You Keep Climbing <div>Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way: <br/></div><div><ul><li>Competitive salary, industry-leading proﬁt sharing program, and performance incentives. </li><li>401(k) with generous company contributions up to 9%. </li><li>New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31). </li><li>In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period. </li><li>10 paid holidays per calendar year. </li><li>Birthing parents are eligible for 12-weeks of paid maternity/parental leave. </li><li>Non-birthing parents are eligible for 2-weeks of paid parental leave. </li><li>Comprehensive health beneﬁts including medical, dental, vision, short/long term disability and life insurance beneﬁts. </li><li>Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages. </li><li>Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health. </li><li>Domestic and International space-available flight privileges for employees and eligible family members. </li><li>Career development programs to achieve your long-term career goals. </li><li>World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint. </li><li>Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies. </li><li>Recognition rewards and awards through the platform Unstoppable Together. </li><li>Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare. </li></ul></div><div></div>

Delta Air Lines

Ramp Agent (Customer Service Agent) - CVG

Career Development

Cargo/Freight

Community and Social Services

Compensation and Benefits

Customer Support/Service

Driver's License

English Language

Establish Priorities

Loaders

Loading/Unloading

Mentoring

Operations Processes

Sustainability

Time Management

JobGet

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