JOB RESPONSIBILITIES* Receive and process customer orders daily via phone (including pre‑orders), fax, email, web orders, and EDI transmissions with accuracy and timeliness* Monitor and maintain the call desk to process missing orders, load requests, EDI issues, and other order‑related tasks* Respond to internal and external inquiries and ensure appropriate and timely resolution* Maintain order cut‑off timing in coordination with business units* Answer incoming customer calls and route them to the appropriate department or branch for follow‑up* Develop strong knowledge of company products, programs, and systems used to manage customer accounts* Resolve escalated customer concerns using effective problem‑solving and de‑escalation techniques to achieve satisfactory outcomesQUALIFICATIONS* High School Diploma or GED required* Proficient in reading and writing English* 2-3 years of experience with ROSS, AS400, and/or Green Screen systems preferred* Proficient in Microsoft Office, especially Excel; strong 10‑key skills required* 2-3 years of experience in an order‑entry or shared‑services environment, ideally within distribution, manufacturing, or warehouse operations* Experience supporting multiple locations, product lines, and customer groups in a fast‑paced or start‑up environment* Strong verbal and written communication skills, including grammar, clarity, and follow‑through* Demonstrated ability to work independently and collaboratively in fast-paced, dynamic environments.* Demonstrated ability to perform effectively under pressure and manage competing priorities* Professional, caring, and enthusiastic demeanor when interacting with customers and colleagues* Advanced phone etiquette, customer service, and problem‑resolution skills* Bilingual abilities are a plus* Ability and willingness to work overtime, weekends, holidays, and various shifts as required.