Knoxville, TN30+ days ago
Supports and values Customer Service in both the in-store and online (ship to store) shopping experience • Actively engages with all customers modeling exceptional selling behaviors • Greets every customer with enthusiasm, maintains a positive, can-do attitude at all times • Proactively engages with customers, reads cues and responds appropriately • Educates each customer on loyalty programs, current promotions, and merchandise assortment to support building the basket • Supports the company's branding at all times by treating all customers and co-workers in a respectful and professional manner while supporting a common goal • Achieves or exceeds goals associated with company initiatives and programs • Assists in the process of the receipt of all merchandise in a safe, timely, and efficient manner • Assists in maintaining an efficient and organized sales floor and stockroom • Assists in maintaining merchandise presentation, pricing, and the accuracy of inventory levels • Champions and demonstrates a commitment to Kirkland's Values: Customer Commitment, Caring Culture, Winning Attitude, and Innovative Spirit. Energetic, people and results-oriented, competitive with a drive to succeed Ability to effectively communicate both written and verbally Ability to work weekends, holidays, and evenings Ability to read and interpret company directives, handbook, and manuals Ability to work a flexible schedule to meet the business needs of the store Ability to work independently as well as part of a team Must be able to ascend/descend a ladder to retrieve and stock products on the shelf or to hang overhead banners/product Frequently positions self to retrieve and stock products in the stock room and sales floor and to place merchandise in bags Must be able to constantly stand and move around the store for prolonged periods to greet and assist customers Must be able to frequently communicate with the customers in person, electronically, and telephonically Must be able to frequently move merchandise 50 pounds or more to and from the stock room to sales floor Must be able to operate a Point of Sale system, registers, and handheld devices efficiently and accurately.