Kansas City, KS30+ days ago
nCheck status of merchandise and recommend service options based on their needs and expectations while maintaining NFM policies and parameters.\n \nProcess: Process returns, exchanges, refunds, cancelations, credit memos, adjustments, and service claims accurately and in a timely manner.\n \nBe Your Best & Represent NFM at the Highest Level: \nExpect to be a kind, helpful, and courteous Team Player \nResponsible for maintaining a clean and organized workstation \nComplete training and be eager to continue to learn new things\n \nYour work will directly impact our ability to help people create a lifestyle they love, for the people they love\u2014because that\u2019s what we love.\n \nQualifications: Can You Check These Boxes?\n \nHigh School Diploma or GED preferred \n1 year of customer service experience that has included answering customer questions and concerns on a regular, includes one-to-one interaction \nOM & KC ONLY: 6 months of cash handling experience preferred \nAbility to enter data quickly and accurately \nComputer skills and ability to navigate through MS Office applications (Outlook, Word, Excel, etc.) \nAbility to work nights, weekends and/or early morning hours based on business needs \nEnglish/Spanish bilingual speakers preferred \nKnowledge of Microsoft Office Applications \nPre-employment screening includes criminal background check. If you have a knack for creative problem solving and providing timely customer satisfaction, this is the job for you!\n \nJob Duties: A Day in the Life\n \nAssist: Provide world-class customer service\n \nResolve situations for customers in a prompt, accurate, and friendly manner.