Partner directly with NKC subsidiaries’ R&D organizations and global product and engineering teams to escalate systemic issues, validate root causes, prioritize corrective actions, drive closed-loop problem elimination, and convert field learnings into product, software, service, and documentation improvements. Working closely with global R&D, product, engineering, and field teams, the Senior Manager establishes scalable support models, resolves systemic issues, and advances operational excellence to ensure high availability of mission-critical healthcare technologies.