Oversee the execution of all upsell programs and ensure seamless guest interactions • Continuously analyze data and guest feedback to adjust pricing strategies and sales tactics • Identify new revenue opportunities that enhance the fan experience • Participate in the venue's sustainability initiatives, helping to educate guests and staff on eco-friendly efforts while devising programs to reinforce these efforts • Lead & Develop a High-Performing Team • Train and manage the Ancillary Sales team to be proactive, sales-focused, and guest-friendly • Foster a culture of innovation and experimentation with product sales • Provide ongoing coaching to optimize sales performance • Operational Excellence • Collaborate with venue leadership to ensure proper staffing and efficient operations • Work closely with the box office team to troubleshoot any issues with inventory, pricing, or guest concerns • Maintain inventory of ancillary products (lawn chairs, merchandise, etc.) throughout the season • Secure and reconcile day-of-show ancillary sales • Participate in the team's post-show sweeps to include lawn chair removal and recyclables collection • Other related duties as assigned by management. Required: • A sales-driven mindset with a passion for increasing revenue • Strong data analysis skills to identify trends and optimize sales strategies • Innovative thinking to develop and implement new revenue streams • A love for live music and being in the heart of the action • Excellent guest service and relationship-building skills • Leadership experience, with the ability to motivate and manage a small team • Strong communication skills and the ability to collaborate with all levels of leadership • The ability to stand and walk for long periods of time, outdoors, in all weather conditions • Availability for all events and necessary pre- and post-event duties on non-event days • Ability to lift up to 25 pounds with proper lifting techniques • Preferred: Continued education, certification, or literacy in business, or a related field.