Cognitive Demands, Skills and Abilities: Ability to speak clearly so others can understand you; ability to identify and understand the speech of another person; ability to listen to and understand information and ideas presented through spoken words and sentences; actively looking for ways to help people; communicating effectively in writing as appropriate for the needs of the audience; apply common sense understanding to the work process, procedures, programs and services; ability to apply general rules to specific problems to produce answers that make sense; ability to combine pieces of information to form general rules or conclusions (this includes finding a relationship among seemingly unrelated events). Physical Requirements: The employee frequently is required to use hands to finger, handle, or feel; reach with hands and arms; and taste or smell; ability to quickly move hands, hands together with arms, or two hands to grasp, manipulate, or assemble objects, ability to exert force repeatedly or continuously over time, involving moderate levels of muscular endurance, repeated use of abdominal and lower back muscles to support operational tasks throughout the duration of a shift.