Processes are patient centered by actively contributing to creating a friendly, welcoming, and safe environment for UH customers; driving collaboration with leadership, including physicians; organizing and monitoring operations to accommodate and respond to patient needs, concerns, and complaints within 24-48 hours; continuously displaying a “can do” attitude; monitoring and analyzing patient satisfaction data; acting as a role model for Service Excellence; maintaining professional composure during stressful situations; ensuring customer service scores meet/exceed targets; and ensuring all staff demonstrates respect for patient rights and commitment to the uniqueness of the individual patient. Participates in the planning, coordination, and supervision of the delivery of nutrition services to all inpatient units and admissions to the Emergency Department, and maintains, monitors, and updates the dietary electronic patient food service system (CBORD) to ensure efficient and accurate processing of patient menus, trayline tickets, nourishments, enteral feedings, special patient satisfaction initiatives, system upgrades, and interfaces with hospital electronic supporting systems.