Employees must abide by all Joint Commission requirements including, but not limited to, sensitivity to cultural diversity, patient care, patients’ rights and ethical treatment, safety and security of physical environments, emergency management, teamwork, respect for others, participation in ongoing education and training, communication and adherence to safety and quality programs, sustaining compliance with National Patient Safety Goals, and licensure and health screenings. The Customer Navigator I serves as a frontline, non clinical resource who supports patients, families, and visitors by providing wayfinding, information, and general assistance in a fast paced healthcare environment.