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Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law. Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.

HOUR

About RivianRivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.Role SummaryRIV Level: 3
Address: 1 Montauk Hwy Southhampton, New York 11968As a Charging Post Guide, you are the embodiment of the brand for our community. You will be at the forefront of how we create intuitive, innovative, and memorable moments that will foster a deep connection between our brand and our community. We are seeking engaging and enthusiastic individuals who have a passion for people, education, technology, and clean energy solutions. To be successful in this role, you must have a customer-first approach and thrive in ambiguous and unexpected environments, tackling all challenges with a flexible and solution-oriented mindset. You are driven to achieve targets and demonstrate an understanding of the connection between sales, hospitality, and exceptional customer experience.ResponsibilitiesWelcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensuring their needs are met, and their expectations are exceededDemonstrate a commitment to achieving commercial business objectives and supporting brand initiatives, including demo drives, demand generation, lead generation, product deep-dives, gear demos, trip planning, and community eventsPossess a high level of brand and product expertise, staying up to date on all required training and coursesEnsure customers have a seamless charging experience at your location, providing education and hands-on supportShare your passion for adventure and stewardship, using your local knowledge to connect community members with outdoor venues, activities, eateries and beyond.Build the bond between the community and our brandMaintain a strong knowledge of all tools, including POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experiencePerform day to day operational duties, including event production and support, BOH upkeep, food & beverage support, shipping and receiving duties, general space upkeep, cleaning duties, and building or maintaining visual displays as necessaryRelentlessly uphold retail, hospitality, and vehicle presentation standards, ensuring our locations always look and feel premiumPromptly cascade customer escalationsAssist in maintaining onsite charging equipment, performing basic troubleshooting as needed, and cascading any issues with the appropriate sense of urgencyTake on additional projects, duties and assignments as required and/or by request from leadershipQualifications3+ years' experience in customer service required; field marketing, sales, education, or hospitality environment preferredAt least 21 years of ageHigh School Diploma, GED, or other recognized high school equivalency credential required.Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; ability and willingness to travel based on business needs to support other market launches and operationsExperience using POS and CRM software preferredMust have a valid driver's license in the state of residence that you will be driving/operating a vehicle (or state that you are commuting daily to/from) and possess an exceptional driving recordNo drug or alcohol related driving incidents in the last 3 years; No more than 1 serious moving violation in the last 3 years; No driving related suspensions or revocation of Driver License within a 3-5 year period.Will be subject to continuous Motor Vehicle Record (MVR) monitoringAbility to obtain and maintain local sales licenses if applicable in your statePhysical RequirementsWillingness to work in various working conditions including being in a full-service Charging Post or unpredictable weather conditionsPhysical exertion may be required to perform occupational tasks (sitting up to 2 or more hours at a time, standing for up to 8 or more hours a day, walking, bending, kneeling, laying, twisting, carrying, reaching, stretching, pushing, pulling, and lifting up to 50 lbs).Frequent use of hands for purposes of grasping and using tools correctly, entering data, writing communications, or calling customers or internal partnersStrong understanding of written and spoken EnglishAbility to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematicsCompetenciesEnergetic, enthusiastic, and engaging customer interaction styleAbility to understand and articulate concepts in the technology and automotive spaceResilience and ability to overcome objections using active listening and critical thinkingAbility to multi-task while providing exceptional quality of workExcellent written and verbal language skills in English, additional languages a plusAbility to learn quickly, thrive in a fast-paced environment and adapt to changing timelinesAn obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our communityPay DisclosureThe hourly range for this role is $29.21 to $32.45 for New York based applicants. This is the lowest to highest hourly rate we in good faith believe we would pay for this role at the time of this posting. An employee's position within the hourly range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, geographic location, shift, and organizational needs. The successful candidate may be eligible for annual performance bonus.We offer a comprehensive package of benefits for full-time and part-time employees, their spouse or domestic partner, and children up to age 26, including but not limited to paid vacation, paid sick leave, and a competitive portfolio of insurance benefits including life, medical, dental, vision, short-term disability insurance, and long-term disability insurance to eligible employees. You may also have the opportunity to participate in Rivian's 401(k) Plan and Employee Stock Purchase Program if you meet certain eligibility requirements. Full-time employee coverage is effective on their first day of employment. Part-time employee coverage is effective the first of the month following 90 days of employment. More information about benefits is available at rivianbenefits.com.You can apply for this role through careers.rivian.com (or through internal-careers-rivian.icims.com if you are a current employee). This job is not expected to be closed any sooner than 3/3/1/26Equal OpportunityRivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.com.Candidate Data PrivacyRivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes ("Candidate Personal Data"). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information.Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying; (ii) Rivian affiliates; and (iii) Rivian's service providers, including providers of background checks, staffing services, and cloud services.Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions. Please note that we are currently not accepting applications from third party application services.

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Charging Post Guide (Part-time) - Southampton NY Charging Post Rivian Automotive Inc

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