RESPONSIBILITIESRespond to and resolve helpdesk tickets covering hardware, software, network connectivity, and account access issuesProvide day-to-day end-user support for Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)Support and troubleshoot Azure Virtual Desktop (AVD) sessions for remote and hybrid usersAssist with user and device management in Intune and Entra ID, including onboarding/offboarding and access provisioningPerform basic troubleshooting on the firm's Cisco Meraki network (Wi-Fi, switches, connectivity issues) and escalate as neededSupport RingCentral phone system issues, including handset and softphone setupProcess tickets and document solutions with the Atlassian Suite. THE COMPANYFriedman Vartolo LLP is a fast-growing, New York-based law firm specializing in real estate and default services, with over 300 employees providing top-tier legal services to our clients in seven states.