Indianapolis, IN7 days ago
GENERAL PURPOSE AND SCOPE OF THE POSITION: Under the direction of the IT Service Desk Director, the IT Service Desk candidate will provide remote technical assistance to students, faculty, and staff covering topics including but not limited to; account access issues (ie password resets, Microsoft Authenticator, bitlocker), email (Outlook/Exchange), learning management systems (Canvas), storage platforms (OneDrive, G Suite), Office 365; support of general hardware and software, printers, projectors, document cameras, scanners, and related IT equipment. MAJOR RESPONSIBILITIES: Professionally answer inbound calls and respond to customer inquiries in a timely manner, resolving as many IT related issues as possible, escalating those unable to resolve, and routing non-IT calls to responsible department.