The IT Support Specialist Tier 2 Analyst works closely with end users, the IT team, vendors, and organizational stakeholders to identify system issues, analyze workflows, implement enhancements, support system upgrades, and resolve technical problems. Job title IT Support Specialist Tier 2 Reports to Director of IT Status Exempt (Salaried $64,000 - $76,000) Job purpose The IT Support Specialist Tier 2 is responsible for supporting, maintaining, optimizing, and improving Heartland Community Health Center's clinical, business, and information technology systems.