OTHER

FEED

UNKNOWN

PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!

Benefits: <ul><li>Employee discounts</li><li>Free uniforms</li><li>Opportunity for advancement</li><li>Paid time off</li><li>Training & development</li></ul> Position: Member Services Rep - Part Time - Weekend/Evening We are searching for a motivated Member Services Representative to join our team!   As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience! BILINGUAL English/Spanish are encouraged to apply! Some of your responsibilities will include: Customer Service/Front Desk Activities: <ul><li>Greet members and guests providing exceptional customer service making everyone feel comfortable and welcome.</li><li>Answer phones in a friendly manner and assist callers with a variety of questions.</li><li>Check members in, tour and sign up new members, log amenities and communicate updates and events to members and guests.</li><li>Respond to member questions and concerns in a timely and professional manner.</li><li>Conduct beverage or merchandise purchases on the point to sale system.</li><li>Utilize POS system to assist with new membership cards, change of address and billing or payment questions.</li></ul>Club Cleanliness and Maintenance: <ul><li>Go above and beyond to keep the front desk area and lobby clean and orderly.</li><li>Regular facility cleaning and upkeep such as mopping up spills under equipment, trash removal, cleaning windows and mirrors, and re-racking weights.</li><li>Regular cleaning of all exercise equipment and tanning beds.</li><li>Regular restroom and wet area cleaning and stocking.</li></ul> Qualifications & Requirements: <ul><li>Applicants for an overnight position must submit to a 7-year criminal background check within the first week of hire.  Continued employment will be based on satisfactory outcome of the background check.</li><li>Exceptional customer service skills; ability to interact in a positive and professional way with members and co-workers, exceeding the members expectations.</li><li>Prior Customer Service experience preferred</li><li>Must be 18 years of age or older.</li><li>High School diploma/GED equivalent required.</li><li>Upbeat, positive and professional attitude</li><li>Punctuality and reliability are a must.</li><li>Obtain and maintain CPR/AED Certification within time frames required by company and maintain physical ability to perform CPR/AED in the event of a medical emergency.</li></ul> Physical Demands/Requirements: <ul><li>Walk and stand, for prolonged periods of time; to frequently stoop, bend, kneel, crouch, crawl, climb, reach, twist, grasp, and make repetitive hand motion.</li><li>Occasionally lift, carry, push, and/or pull moderate amount of weight (up to 50lbs).</li><li>Ability to talk continually in person or on the phone during shift.</li><li>Maintain physical ability to administer CPR in the event of medical emergency.</li><li>Ability to see in normal visual range with or without correction.</li><li>Ability to hear in the normal audio range with or without correction.</li></ul>Why you should join Planet Fitness? <ul><li>Contribute to changing people’s lives every day by helping us create a healthier Planet!</li><li>Work alongside an amazing group of talented, dynamic professionals!</li></ul>Want more reasons? <ul><li>Medical, Dental, Vision Insurance</li><li>PTO – Paid Time Off</li><li>Free Black Card Membership</li><li>401(K) and Roth Retirement Savings Plans</li><li>Healthcare and Dependent Care Flexible Spending Accounts</li><li>STD, LTD, Term Life Insurance and other benefits</li></ul>Note:  We participate in E-Verify for all Utah locations. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Planet Fitness - Fitton Clubs

Member Services Rep Part Time Weekend Evening

Beverages

Billing

CPR Certification

Customer Experience

Customer Support/Service

Defibrillator

Dental Insurance

English Language

Federal Laws and Regulations

Fitness

Housekeeping/Cleaning

Maintain Compliance

Marconi/MSI Planet

Multilingual

Physical Demands

Point of Sale (POS) Systems

Sales

Spanish Language

State Laws and Regulations

Telephone Skills

Time Management

Training/Teaching

Vision Plan

E-Verify Participation Poster: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf. E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster

Position: Member Services Rep - Part Time - Weekend/Afternoon We are searching for a motivated Member Services Representative to join our team!  As a member of our staff, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional “Judgement Free” member experience!  BILINGUAL English/Spanish are encouraged to apply! SUMMARY DESCRIPTION  The Member Services Representative (MSR) is the first point of contact for members and guests. This position is responsible for providing exceptional customer service, handling membership inquiries and transactions, and helping to maintain a clean, comfortable, and friendly “Judgement Free Zone®” environment. This role is key to ensuring a positive member experience through friendly and professional interactions, prompt support, and a strong understanding of club culture, policies and procedures. ESSENTIAL DUTIES AND RESPONSIBILITIES Customer Service <ul><li>Greet members, prospective members and guests in a friendly, and professional manner.</li><li>Create a positive club experience by providing outstanding customer service.</li><li>Respond to member questions and concerns promptly and courteously.</li><li>Assist members with account inquiries, changes, and billing questions.</li></ul>Sales & Membership Support <ul><li>Provide information about Planet Fitness memberships and amenities.</li><li>Assist potential members with tours and sign-ups.</li><li>Promote and explain current membership specials and upgrades (e.g., Black Card).</li><li>Meet or exceed membership and customer service goals.</li></ul>Front Desk Operations <ul><li>Check members into the system using club’s POS system</li><li>Answer phones professionally and efficiently</li><li>Process new memberships, cancellations and payments accurately.</li><li>Follow opening and closing procedures as assigned.</li><li>Respond promptly and professionally to members’ questions and concerns and inform Assistant Manager or General Manager if any issues arise.</li></ul>Cleanliness & Maintenance <ul><li>Maintain cleanliness and neatness of the club by performing assigned cleaning duties throughout the shift.</li><li>Help maintain the cleanliness of the facility, including restrooms, locker rooms, and workout areas.</li><li>Ensure weights are returned to appropriate rack area</li><li>Regularly walk the floor to ensure the club remains clean, organized, and safe.</li><li>Refill cleaning stations and supplies as needed.</li></ul>  Qualifications & Requirements: <ul><li>Required:<ul><li>Must be 18 year of age or older</li><li>Ability to work onsite, this is not a remote position.</li><li>Upbeat, professional and positive attitude and strong work ethic</li><li>Reliable, punctual and dependable</li><li>Professional, respectful, and solutions-oriented in member and employee interactions</li><li>Commitment to cleanliness and creating a positive member experience</li><li>Ability to learn and apply company cleaning practices, policies, and procedures.</li><li>Ability to read and follow verbal and written instructions</li><li>Obtain and maintain CPR/AED Certification within required timeframes.</li><li>Obtain Tanning Certification within company required timeframes.</li><li>MSRs must submit to a National Sex Offender Registry search</li><li>All Overnight positions must submit to 7 year background check</li><li>All Utah locations must participate in E-Verify</li><li>This position requires employee to work on-site</li></ul></li><li>Preferred:<ul><li>High school diploma or equivalent preferred</li><li>Prior experience working in a club fitness setting</li><li>Basic understanding of cleaning chemicals and safety standards</li></ul></li></ul>PHYSICAL DEMANDS AND WORKING ENVIRONMENT Environment: Indoor environment; exposure to noise, dust, cleaning chemicals and gym equipment. Physical: This role requires prolonged periods of standing and walking. Frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movement and lifting (up to 50 lbs.) may be required. The candidate must be able to perform CPR and operate equipment as needed, to operate assigned equipment and vehicles; and to verbally communicate in person or on the phone to exchange information. Vision and Hearing: Normal vision and hearing, with or without correction. The conditions described herein are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable ADA accommodation may be made to enable individuals with disabilities to perform these essential functions Why you should join Planet Fitness? <ul><li>Contribute to changing people’s lives every day by helping us create a healthier Planet!</li><li>Work alongside an amazing group of talented, dynamic professionals!</li><li>Want more reasons?<ul><li>Medical, Dental, Vision Insurance</li><li>PTO – Paid Time Off</li><li>Free Black Card Membership</li><li>401(K) and Roth Retirement Savings Plans</li><li>Healthcare and Dependent Care Flexible Spending Accounts</li><li>STD, LTD, Term Life Insurance and other benefits</li></ul></li></ul> <ul><li>We are an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law. Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law. Note: We participate in E-Verify for all Utah locations. E-Verify Participation Poster: https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf E-Verify Right to Work Poster: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RightToWorkPoster Eng_Es.pdf </li></ul> Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

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Member Services Rep Part Time Weekend Evening Planet Fitness - Fitton Clubs

Member Services Rep Part Time Weekend Afternoon Planet Fitness - Fitton Clubs

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