Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. To verify you are an IC CAE Scholar, you must submit a copy of your transcript that shows you are current student at an active or legacy IC CAE institution, or an individual who has graduated from such an institution, who has successfully completed at least one course in IC CAE study areas, such as Intelligence, National Security, Critical Technologies, STEM, languages, or other areas of study as determined by the Director of National Intelligence (DNI) to meet Intelligence Community needs.