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Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere. Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place.

<h4> </h4><p><strong>When you join Sunrise Senior Living, you will be able to use your unique skills to empower residents to live longer, healthier, and happier lives. Not only will you build meaningful relationships with residents, their families, and team members alike, you will also gain joy in serving others and deep fulfillment in your work. Explore how you can follow your passions and shed light on meaningful ways to serve, grow, and shine together.</strong></p><p> </p><p><strong>Sunrise Senior Living was again certified as a Great Place to Work® by Activated Insights. This is the 8th time Sunrise has received this top culture and workplace designation, highlighting the special place Sunrise is to be a part of.</strong></p><h4>COMMUNITY NAME</h4>Sunrise at Bay Village<h4>Job ID</h4>2026-241360<h4>JOB OVERVIEW</h4><p>The Concierge is often the initial contact and first impression that many people have of Sunrise Senior Living. The Concierge is responsible for greeting potential residents, families, and visitors, managing both external and internal calls, and taking and communicating messages. The Concierge provides an overview of community information to those inquiries in support of the Director of Sales (DOS) and Executive Director (ED). Responsible for assisting the Business Office Coordinator (BOC)/HR Designee in the community recruitment process, computer data entry, and other assigned general administrative duties as well as monitoring the Bistro area for refreshments, cleanliness, and music and ensuring a pleasant atmosphere.</p><h4>RESPONSIBILITIES & QUALIFICATIONS</h4><p><strong>This is a every other weekend only position, for the 8am-2pm shift</strong></p><p> </p><h4>Essential Duties</h4><p>As a part of the Sunrise team, supporting our Mission, Principles of Service and Core Values is a fundamental part of this job. Our foundational belief is the sacred value of human life. The unique responsibilities for this role include but are not limited to the essential functions listed as follows:</p><h4>Customer Service</h4><ul><li>Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place.</li><li>Contact the DOS, ED, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal.</li><li>Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System (ATS) to launch the recruitment process.</li><li>Answer incoming telephone calls and resident calls within two-three (2-3) rings with the appropriate community greeting message and identification.</li><li>Take complete messages with pertinent information (name, number, message) as appropriate and communicate messages to the intended recipient.</li><li>Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to.</li><li>Manage appointments for residents and family members such as, but not limited to, hairdresser, transportation, etc.</li><li>Send get well cards to residents in the hospital.</li><li>Order Memory Flower for any residents that have passed away.</li><li>Send sympathy cards to families and/or responsible parties as needed.</li></ul><h4>Sales and Marketing</h4><ul><li>Order flowers and name plates for new residents prior to move in.</li><li>Order guest meals for resident and family for day of move in.</li><li>Create and maintain marketing and move-in packet inventory as needed.</li><li>Support the DOS by taking and handling initial inquiry calls with potential families and residents and encourage and build interest in Sunrise Senior Living.</li><li>Assist the DOS with Customer Relationship Management lead tracking database entry, if applicable.</li><li>Perform other administrative duties pertaining to the resident move-in process.</li></ul><h4>Front Desk and Bistro Areas</h4><ul><li>Keep desk and entry area neat and organized.</li><li>Check Bistro regularly for cleanliness, ensure fresh coffee, fruit, popcorn, and other snacks are available; maintain and clean the popcorn machine daily, and restock as necessary.</li><li>Keep music playing throughout the day.</li><li>Ensure that another team member covers the front desk when stepping away to complete above duties.</li></ul><h4>Risk Management</h4><ul><li>Partner with community team to ensure community is in compliance with national/provincial regulations pertaining to occupational health and safety requirements, promoting Risk Management programs and policies, and adhering to safety rules and regulations.</li><li>Practice safety procedures at all times including Personal Protective Equipment (PPE), fire extinguishers, Safety Data Sheets (SDS), and Lockout Tagout procedures.</li><li>Maintain the Resident Roster, Team Member Roster, and Current work schedules for emergency procedures.</li><li>Champion the Safe Leaving Program and Procedures by partnering with Community Leadership to ensure the safety of our residents while meeting our Sunrise Service Standards as indicated below:</li><li>Respond to emergencies as indicated in Sunrise’s policies and procedures.</li><li>Responsible for all guests and residents to appropriately sign themselves in and out at all times.</li><li>Maintain a high-risk elopement list with photograph at front desk.</li><li>Heightened awareness of the entry and exit of all residents.</li></ul><h4>Administrative</h4><ul><li>Update resident phone list and roster daily, move-in and move-out register daily, and guest and sign-in logs as necessary.</li><li>Prepare meal tickets for team members and family members and tally meal count sheets for the Dining Service Coordinator.</li><li>Collect meal ticket money and account for and process money in accordance with internal business control procedures.</li><li>Organize and distribute mail to residents, Executive Director, and Department Coordinators.</li><li>Collect and distribute resident and community newspapers.</li><li>Post and display the Daily Menu on Menu Board.</li><li>Maintain resident form for miscellaneous credits and complete as directed by the BOC and/or Business Manager/Controller.</li><li>Assist the BOC/HR Designee with the recruitment process by performing computer data entry tasks and other general administrative duties as assigned.</li><li>Monitor and order office supplies as needed.</li><li>Track and disperse team member paychecks.</li></ul><h4>Training, and Contributing to Team Success</h4><ul><li>Participate actively as a member of a team and committed to working toward team goals.</li><li>Demonstrate in daily interactions with others, our Team Member Credo.</li><li>Commit to serving our residents and guests through our Principles of Service.</li><li>Contribute in the overall engagement programs and processes (customer and team member engagement) including participating in the team member engagement survey and engagement improvement planning workshops.</li><li>Attend regular meetings; Town Hall, Department Team Meetings, Cross Over, and others as directed by the Supervisor/ Department Coordinator.</li><li>Maintain compliance in assigned required training and all training required by state/province or other regulating authorities as applicable to this role to ensure that Sunrise standards are always met.</li><li>Perform other duties as assigned.</li></ul><p> </p><h4>Core Competencies</h4><ul><li>Ability to handle multiple priorities</li><li>Possess written and verbal skills for effective communication</li><li>Demonstrate good organizational, time management, and follow through skills</li><li>Possess accurate record keeping skills</li><li>Demonstrate good judgment, problem solving and decision-making skills</li></ul><p> </p><h4>Experience and Qualifications</h4><ul><li>High School degree/GED</li><li>Proven customer service experience and skills</li><li>Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) and Sunrise applications with the ability to learn new applications</li><li>As applicable, all Sunrise team members who drive a Sunrise vehicle must sign the Driver job description and understand the key essential duties for safety and regulatory compliance</li></ul><h4>ABOUT SUNRISE</h4><p>Ready to take the next step and make a bigger impact than you ever imagined? As part of our team, you will help brighten the future for everyone at Sunrise and beyond. That is why we make it a priority to celebrate the unique ways you bring moments of togetherness and joy to everyone you serve. And when combined with the support, benefits, and growth opportunities we offer, the result is a career that PositivelyShines with everything you need to reach your goals – at work and in your life.</p><p> </p><p>We also offer benefits and other compensation that include:</p><ul><li>Medical, Dental, Vision, Life, and Disability Plans</li><li>Retirement Savings Plans</li><li>Employee Assistant Program / Discount Program</li><li>Paid time off (PTO), sick time, and holiday pay</li><li>myFlexPay offered to get paid within hours of a shift </li><li>Tuition Reimbursement</li><li>In addition to base compensation, Sunrise may offer discretionary and/or non-discretionary bonuses. The eligibility to receive such a bonus will depend on the employee’s position, plan/program offered by Sunrise at the time, and required performance pursuant to the plan/program.</li><li>Some benefits have eligibility requirements</li></ul><p><strong><em>Apply today to learn why Sunrise Senior Living is a certified Great Place to Work®</em></strong></p><h4>PRE-EMPLOYMENT REQUIREMENTS</h4><p>Sunrise considers the health and safety of its residents, family members, and team members among its highest priorities. Employment with Sunrise is contingent upon successful completion of required pre-employment screenings and health evaluations in accordance with applicable federal, state, and local laws. Covid 19 and Influenza vaccination may be required if mandated by applicable federal, state, and local laws and authorities. </p><h4>COMPENSATION DISCLAIMER</h4><p>Selected candidates will be offered competitive compensation based on geographic location of community/office, skills, experience, qualifications, and certifications/licenses (where applicable).</p>

Sunrise Senior Living

Concierge (Part time- Every Other Weekend)

Sunrise Senior Living Jobs

Promotes the right resources, at the right time and at the right level of care and is responsible for engaging and supporting patients that are in need of care management services; is able to determine, using evidence based guidelines, the correct initial and ongoing level of care for patients and is able to submit appropriate denial review for Medicare, Medicaid and commercial insurers. Develops and coordinates transition plans for patients transitioned to home with home health, community care coordination program, Hospice or Palliative care, home infusion and routine sub-acute and skilled post-acute providers; completes all necessary documentation and necessary handovers.

HOUR

Description: <p>Pay Range: $35.00 - $54.00</p><p><strong>Case Manager (RN) </strong></p><p><strong>Anne Arundel Medical Center, Annapolis, MD</strong></p><p><strong>Part Time (8 hours/week) - Day shift (8a - 4:30p, weekend only)</strong></p><p> </p><p><strong>Position Objective:</strong>  </p><p>The Case Manager works under the direction of the clinical director of care management, providing coordination of care for patients at Anne Arundel Medical Center to support safe, seamless, timely transitions across the continuum.  Utilizing a collaborative process, will identify (using quantitative and qualitative methods), assess, plan, implement and evaluate the options and services required to meet an individual’s health and health related needs, including social- determinants that affect ones’ overall wellbeing. Promotes the right resources, at the right time and at the right level of care and is responsible for engaging and supporting patients that are in need of care management services; is able to determine, using evidence based guidelines, the correct initial and ongoing level of care for patients and is able to submit appropriate denial review for Medicare, Medicaid and commercial insurers.</p><p><strong>Essential Job Duties:</strong></p><p> Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><p> 1. Identifies and prioritizes patient in need of care management services, using a holistic approach inclusive of biopsychosocial, functional, cultural, spiritual, and financial factors; uses a multi discoplinary approach to assess/plan for care needs.</p><p>2. Identifies and implements strategies such as motivational interviewing to promote patient engagement, self-care, treatment adherence, and optimal levels of health and well-being.</p><p>3.  Utilizes evidenced based guidelines (such as InterQual or other agreed upon evidenced based guidelines) to promote quality care, decrease variation and mitigate waste. Verifies appropriate level of care; enters clinical review and authorized days in Epic; documents actions to avoid denied days; refers cases to Physcian Advisor as appropriate.</p><p>4. Manages observation stay patients assertively and ensures timely testing,  treatment and conversion to inpatient status or discharge.  </p><p>5. Develops and coordinates transition plans for patients transitioned to home with home health, community care coordination program, Hospice or Palliative care, home infusion and routine sub-acute and skilled post-acute providers; completes all necessary documentation and necessary handovers.  Involves and prepares patients and families for transition from the ED, Peds, Clatanoff or Observation unit as indicated. </p><p>6. Maintains clear and concise documentation in each patient record to reflect physical and functional limitations, psychosocial characteristics, educational needs of patient & family, family/social support systems, financial, economic, and transition needs. Initiates referrals to disciplines as indicated.</p><p>7. Participates in nursing unit and department clinical outcome projects as well as process improvement initiatives of care management. </p><p>8. Identifies potential or current patient situations which require referral to other members of the health care team such as infection control, risk management, or quality management.  Assures plan of care is adjusted as appropriate and that follow-up occurs.  Keep leadership abreast of potential issues.</p><p>9. Utilizes all risk and predictive analytic tools such as the readmission risk tool.  Applies tailored interventions to mitigate potential barriers or risk, prolonged unnecessary hospitalization and readmission prevention.   </p><p>10. Maintains compliance with all regulatory standards (CMS, commercial insurers etc)</p><p><strong>Educational/Experience Requirements:</strong></p><p>BSN or ADN with equivalent experience.  BSN must be achieved within 5 years of start date in the role</p><p>Three years of experience in a clinical setting, ambulatory or post-acute.</p><p>Care coordination experience preferred.    </p><p><strong>Licensure/Certification:</strong></p><p>Current licensure as a registered nurse by the Maryland Board of Nursing.     </p><p>Adherence to the credentialing requirements of AAMC as stated in the nursing bylaws. </p><p><strong>Working Conditions, Equipment, Physical Demands:</strong><strong></strong></p><p><strong>There is reasonable expectation that employees in this position will</strong><strong> be exposed to blood-borne pathogens.</strong></p><p><strong>Physical Demands -  Medium work</strong></p><p><strong>The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.</strong></p><p>The above job description is an overview of the functions and requirements for this position.  This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.</p><p> </p><p><strong>Luminis Health Benefits Overview:<br/></strong></p><ul><li>Medical, Dental, and Vision Insurance</li><li>Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)</li><li>Paid Time Off</li><li>Tuition Assistance Benefits</li><li>Employee Referral Bonus Program</li><li>Paid Holidays, Disability, and Life/AD&D for full-time employees</li><li>Wellness Programs</li><li>Eligible for shift differentials/OT</li><li>Employee Assistance Programs and more</li></ul><p>*Benefit offerings based on employment status</p><p> </p><br/> Location: Annapolis <br/> Activation Date: Wednesday, April 2, 2025 <br/> Expiration Date: Friday, April 3, 2026 <br/><a href="http://aamcrccorp.peoplefluent.com/viewjob.html?erjob=63944" rel="nofollow">Apply Here</a>

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Concierge (Part time- Every Other Weekend) Sunrise Senior Living

Case Manager (RN) - Part Time - Weekend Only Anne Arundel Medical Center

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