The Associate Director works with customers and partners across the research and education community, including federal agencies, universities, research institutions, RENs, and national and international research and education networks, to understand their needs and develop opportunities for new services, expanded offerings, and strategic partnerships. This role manages MAX''s business development and customer-facing staff, including the Service Development and Community Relations Office, building a business development plan with measurable targets for customer growth and service adoption, setting team priorities, stepping in on complex opportunities, and ensuring consistent customer engagement across the group.