OTHER

FEED

UNKNOWN

Maintain high level of proficiency in operating all internal PenFed systems or platforms to include but limited to SalesForce, PenTeller, Knowledge, Hogan, inbound calls network, etc. to support needs of members, and business. Utilize industry leading solutions to meet the unique life needs of our members to include home ownership, wealth management, financial education, and managing debt.

Overview:
PenFed is hiring a Retail Banker to work onsite at our Humacao, Puerto Rico branch.  The primary purpose of this job is to extend member relationships by offering appropriate financial solutions and services to meet our members’ needs. The incumbent will also train to conduct cash transactions and will be asked to process transactions both accurately and efficiently as needed.  

Responsibilities:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties and the position will perform other duties as assigned.<ul><li>Deliver results by meeting or exceeding goals in a member-centric, results driven environment.</li><li>Display strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships, and demonstrate a commitment to providing personalized service.</li><li>Demonstrate member service skills and the ability to resolve problems independently; utilizing critical thinking, and problem-solving skills or escalate as needed to promote member satisfaction.</li><li>Utilize industry leading solutions to meet the unique life needs of our members to include home ownership, wealth management, financial education, and managing debt.</li><li>Establish solid relationships with teammates, business partners and internal network by fostering teamwork and collaboration.</li><li>Display passion, commitment, and a drive to deliver an experience that improves our members’ financial lives by explaining and cross selling all PenFed loan and share products as appropriate.</li><li>Demonstrate initiative and a commitment to continuous learning, and the ability to adapt to changing demands and requirements.</li><li>Assist members’ thorough loan process to include inputting loan applications, reviewing terms and conditions, and disbursement.</li><li>Remain knowledgeable of the competitive landscape within the financial services industry.</li><li>Strong organizational skills including the ability to manage multiple responsibilities and prioritize.</li><li>Provide assistance performing cash transactions when necessary to meet member needs and deliver best in class member experience.</li><li>Provide support to other branches to include working weekends and/or extended hours as required to operate the business.</li><li>Maintain high level of proficiency in operating all internal PenFed systems or platforms to include but limited to SalesForce, PenTeller, Knowledge, Hogan, inbound calls network, etc. to support needs of members, and business.</li><li>Support additional PenFed initiatives to support needs of members, and business.</li><li>If Notary Public, will be responsible for providing members Notary Services while adhering to all state laws/regulations related to the notarization of documents.</li><li>Provide in-bound call support, where required.</li></ul>

Qualifications:
Equivalent combination of education and experience is considered.<ul><li>Associate Degree in a related field such as business management, business administration, or finance.</li><li>Minimum of two (2) year of demonstrated successful sales experience is required.</li><li>Minimum of at least six (6) months of cash handling experience.</li><li>Experience in financial services and knowledge of financial services industry, products and solutions.</li><li>Valid Notary Public, preferred (not applicable for Puerto Rico locations).</li><li>Previous phone based customer service experience, preferred.</li><li>Bilingual-Spanish/English required.</li><li>Experience using A.I. tools preferred.</li></ul>Supervisory ResponsibilityThis position will not supervise employees. Licenses and CertificationsThere are no additional certifications required.  Work EnvironmentWhile performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.*Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.* TravelAbility to travel to various worksites due to coverage needs is required.

PenFed Credit Union

Retail Banker

Administrative Management

Artificial Intelligence (AI)

Bank Management

Business Administration

Cross-Selling

Customer Experience

Customer Support/Service

Debt Management

Disbursements

English Language

Establish Priorities

Exceeded Sales Goal

Finance

Financial Services

Interpersonal Skills

Lift/Move 25 Pounds

Loan Review

Multilingual

Organizational Skills

Problem Solving Skills

Retail

Sales

Salesforce.com

Spanish Language

State Laws and Regulations

Team Player

Transaction Processing/Management

Wealth Management

Willing to Travel

[AW]-iCims

You’ll also maintain strong knowledge of all products, accessories, pricing plans, promotions, service features, competitive offers and provide critical market feedback to the Store Supervisor and Manager regarding local competition and product/service needs. You’ll also handle service inquiries from customers and provide efficient, courteous customer service and assist in all aspects of product offerings and services, ensuring outstanding customer experience.

Overview:
<h2 style="text-align:justify">What's the Role?</h2>As a Retail Sales Consultant you will develop and attain customer experience and sales objectives for the store. You’ll sell all (wireless and wired) products and services offered by the Company and meet all sales objectives. You will handle all administrative aspects of the sale including completing customer contracts and warranties, pulling products from inventory, accepting customer payments, and filing the completed orders. You’ll also maintain strong knowledge of all products, accessories, pricing plans, promotions, service features, competitive offers and provide critical market feedback to the Store Supervisor and Manager regarding local competition and product/service needs. You’ll also handle service inquiries from customers and provide efficient, courteous customer service and assist in all aspects of product offerings and services, ensuring outstanding customer experience. 

Responsibilities:
How can you add value? <ul style="margin-top:0in"><li style="text-align:justify">Possess a competitive spirit and desire to meet and exceed sales goals.</li><li style="text-align:justify">Stay up-to-date on the latest data/entertainment technology and devices, such as Wi-Fi, data devices, TV entertainment tools.</li><li style="text-align:justify">Understand customers’ needs and help them discover how our products meet those needs.</li><li style="text-align:justify">Multi-task in a fast paced team environment.</li><li style="text-align:justify">Educate and engage customers through product demonstrations and offer solutions.</li><li style="text-align:justify">Interact with customers and provide timely and courteous customer service to all customers.</li><li style="text-align:justify">Submit all transaction journals daily, assists with merchandising resets and assists with inventory maintenance and physical inventory counts.</li><li style="text-align:justify">Demonstrate and ensure compliance with the Customer First Philosophy, all Liberty Latin America's policies and procedures including the Code of Conduct and Liberty safety standards and procedures.</li><li style="text-align:justify">Other functions may be assigned.</li></ul>

Qualifications:
What do you need?<h2 style="text-align:justify">Education and/or Experience: </h2>High School Diploma. associate degree preferred.1-2 years of proven experience in Customer Service and/or Sales, preferably in Telecommunications field.<h2 style="text-align:justify">Other Qualifications: </h2><ul style="margin-top:0in;text-align:justify"><li>Good communication and interpersonal skills.</li><li>Basic personal computer skills are necessary, including Windows programs and the ability to maneuver between multiple screens quickly; multi-task keyboarding experience required.</li><li>Ability to work flexible hours, including evenings, weekends and holidays </li><li>Ability to complete all paperwork completely, accurately, in a timely manner</li><li>A general knowledge of clerical routines and use of office equipment.</li><li>Ability to interact positively with the public, either on the telephone or in personal contact.</li><li>Strive to maintain phenomenal level of confidentiality and work with highly sensitive data and information.</li><li>Bilingual (Spanish and English).</li><li>Data Entry experience.</li><li>Computer-literate, knowledge in Microsoft Office.</li><li>Customer Focus and service oriented.</li></ul> Liberty Puerto Rico provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, protected veteran, disability status or genetic information. In addition to federal law requirements, Liberty aligns with applicable local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Assessment, background check and drug test will be required to successful candidate. If you believe you have been discriminated against you may notify the Equal Employment Opportunity Commission, the Federal Communications Commission, or other appropriate agency.

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Weekend Retail Jobs in San Juan, PR

Retail Banker PenFed Credit Union

Retail Sales Consultant Liberty Latin America Communications, Inc.

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