Ship sales material out to participants and fulfill orders as they come in; Support execution of our student motivation program, including communication and fulfillment; Responsible for invoicing all sales department products and collection of delinquent accounts; Assist in maintaining weekly and period-end sales inventory; Report writing, running, and distribution to multiple parties; Follow-up on missing or damaged shipments and log and submit FedEx claims; Assist with overall team needs and special projects as directed by the Director; What we are looking for: Possess strong interpersonal and verbal communication skills by communicating clearly and effectively; Demonstrate strong writing, editing, and proofreading skills; Ability to communicate and build relationships with corporate staff, theatre associates and outside organizations; Willingness to work overtime during occasional weekends, peak sales periods, some holidays, and during major promotions. Responsible for order fulfillment of Gift Cards, Movie Tickets, Concession Packages, Student Motivation Passes, Merchandise, Passport Vouchers and more; Processes, monitors, and facilitates all orders through the entire order fulfillment process using multiple programs; Respond to customer inquiries via phone, email, and shared inboxes with a high level of service; Responsible for managing multiple Shared Email inboxes and phone lines; Identify, troubleshoot, and resolve order issues, including missing, damaged, or potentially fraudulent transactions in collaboration with internal teams (Accounting, Security, etc.); Partner closely with the Guest Service team to support customer needs and provide backup coverage; Assist with the fundraising ticket sales program.