Ability to communicate clearly and effectively with guests and other employees Ability to interact with guests and other employees in a courteous, empathetic, and discreet manner Ability to read and write effectively Ability to sustain direct contact with the public; must establish high degree of customer service, (smile, eye contact, positive personal presentation, etc.), and high volume interaction with guests and staff. Ability to lift, carries, and store in overhead areas approximately 50 lbs Ability to lift and move, in an emergency situation, an immobilized adult Ability to bend, squat, kneel, climb (including stairs and ladder), and reach Ability to push and/or pull approximately 75 lbs Ability to work in extreme temperature Ability to utilize communication equipment (for example: telephones, radios, and beepers.)