San Antonio, TX30+ days ago
Key Responsibilities & Essential Functions: • Uses internal yard management systems to record / monitor arrival and departure traffic (i.e. YMS, TMS, Mainframe CICS, Tumdock, etc.) • Communicates with Transportation and Warehouse operators (Yard Supervisors, Delivery Ops Partners, Warehouse Clerks) to: validate and prioritize purchase orders, resolve conflicting appointments, and notify them of early, late, or no appointment arrivals • Records external driver information at arrival (license number, phone number, carrier name, etc.) • Directs internal and external drivers to appropriate Warehouse; schedules on-the-spot appointments, as needed • Identifies type of activity / workflow (live or drop delivery, bobtail pickup, etc.); applies appropriate process • Looks up and validates shipment / purchase order in EXE / HOST • Expedites departures after unloading, if needed, to ensure efficient operations flow • Confirms and validates Warehouse comments on departing trailers • Applies knowledge and experience to resolve conflicts and solve problems • Troubleshoots and resolves or escalates issues, including managing exceptions, deliveries not recommended for dock door, non-system departures, etc. Qualifications & Key Requirements: Work Experience: of experience in yard management and / - receiving processes - Knowledge/Skills/Abilities: Working knowledge of receiving, dispatching, radio operation, or yard listing - Strong customer service and communication skills - Strong conflict-resolution and problem-solving skills - Ability to manage multiple priorities and shift focus between tasks in a calm, sensible manner - Education: Licenses/Certifications: Physical Demands & Working Conditions: Function in a fast-paced, sometimes stressful environment Stand for extended periods Open trailer doors (up to 100 times or more per shift) Hand / Finger dexterity Work extended hours Work rotating schedules including nights and weekends Use arms / hands in repetitive motion during the day Work in either a hot or cold environment for the duration of shift The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job.