Problem Solving and Decision Making Maintain teamwork and order among staff, contractors and internal clients by responding urgently to issues Use CN operational data to improve asset utilization and service reliability; act within own territory and recommend network improvements Oversee crew utilization, deadheads, recrews and labour costs; improve operations and cost control with the Transportation Manager and Assistant Superintendent Develop recovery plans for service exceptions with RTC, the Transportation Manager and Assistant Superintendent Oversee timely, accurate delay reporting and reduce Initial and Final Terminal Delay. Performance Management, Training and Onboarding Evaluate employee performance and review performance expectations, actual performance, and overall performance ratings Conduct onboarding conversations to ensure employees are adopting proper work practices, and have the knowledge, tools and understanding to perform their job safely and efficiently Identify and coach performance deficiencies, and take action to build required behaviour Share best practices, information, operational concerns and company information in order to create transparency and clear understanding of company direction and expectations.