RESPONSIBILITIES * Promote trust and respect among associates * Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store * Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products * Offer product samples, consistent with company guidelines and applicable laws, to help customers discover new items or products inquire about * Inform customers of wine specials * Provide customers with products that they have requested * Recommend wine items to customers to ensure they get the products they want and need * Assist customers with pairing of wine and other items such as meat, cheeses, desserts * Collaborate with store chef for wine tastings and other programs featuring wines * Stay current with present, future, seasonal and special ads * Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained * Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management * Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair * Notify management of customer or employee accidents * Report all safety risk, or issues, and illegal activity, including: robbery, theft or fraud * Must be able to perform the essential functions of this position with or without reasonable accommodation QUALIFICATIONS * Second language (speaking, reading and/or writing) * Knowledge of imported and domestic varieties, the flavor profiles and how they are made * Knowledge of industry trends in specialty wines and beers as they relate to the consumer * Experience working with wine and beer * Retail experience * Second language (speaking, reading and/or writing) * High school education or equivalent * Must be 21 years of age * Ability to handle stressful situations * Effective communication skills * Knowledge of basic math * Pass wine test once employed $21.55 - $26.15 per hour Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service.