This is a part-time, variable-hour employee position; Klarna expects a minimum of around 100 hours of availability per month, and employees who work 25+ hours per week tend to perform strongest, theres no upper cap, and full-time hours are welcome. Youll work end to end on complex, high-friction cases across phone, chat, and email: understanding what went wrong, resetting the customers expectations, and rebuilding their trust in Klarna.