The Level 1 System Administrator (SA) must possess the following capabilities: -Provide support for implementation, troubleshooting and maintenance of IT systems-Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems-Manage the daily activities of configuration and operation of IT systems -Provide assistance to users in accessing and using IT systems -Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems -Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Configures and manages Linux, Unix, and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.