FULL_TIME

FEED

YEAR

Strong Written and Spoken Business English and a strong native speaker in the Geo you will support (Spanish, French, German, Tamil, Chinese, etc.)Powered by JazzHR. • Act as the escalation for all computer and system-related concerns from clients or other employees that cannot be resolved by the Service Desk.

Job Summary: Participate in collaborating with the other IT teams in department-wide projects. Follow team schedules and ensure that support coverage and on-call schedules are defi ned and communicated accordingly. Ensure all the team's tickets are handled within the established SLAs. Job Responsibilities: • Complete detailed information on requests to technical assistance, steps taken to resolve them, and the specific dates/individuals involved • Act as the escalation for all computer and system-related concerns from clients or other employees that cannot be resolved by the Service Desk. • Organize and file documentation about warranties and instructional guides for computer hardware • Maintain a working log detailing all required system updates, as well as the date of completion • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems • Resolve technical issues related to network interruptions • Install and configure computer systems and applications within the company. Job Qualifications: (Knowledge, Skills, Experience) • 0-1 year of relevant functional experience in similar roles • Exceptional customer-facing skills • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution • Comfortable working in and assisting others through company help desk software,in addition to other remote access desktop programs • Accept constructive criticism and customer feedback regarding their experience with software or IT services • Good experience working with different operating systems including Windows and Mac OS • Ability to prioritize and manage several milestones and projects efficiently • Professional written and interpersonal skills are essential when communicating with customers and clients • Strong Written and Spoken Business English and a strong native speaker in the Geo you will support (Spanish, French, German, Tamil, Chinese, etc.)Powered by JazzHR

Ubiquity Global Services, Inc.

End User Support Associate

Analysis Skills

Computer Hardware

Computer Systems

Customer Relations

Customer Support/Service

Customer/Client Research

Desktop PC

Documentation

English Language

Establish Priorities

French Language

Help Desk

Help Desk Software

Identify Issues

Interpersonal Skills

Mac Operating System

Microsoft Windows Operating System

On Call

Operating Systems

Problem Solving Skills

Remote Access

Service Level Agreement (SLA)

Spanish Language

Systems Administration/Management

Tamil Language

Technical Support

Time Management

Writing Skills

partner JazzHR

TEMPORARY

UNKNOWN

Location: This is a full-time hybrid position (part remote, part onsite) based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate. Make Strategic Decisions: This team member makes informed decisions by gathering reliable information, asking clarifying questions, and evaluating multiple options.

HOUR

Description<div><div><div></div>IDEA Intern  Mission:The Intern supports IDEA’s mission by contributing to day-to-day team operations, project execution, and administrative priorities while developing foundational professional skills in a collaborative work environment. Location:This is a full-time hybrid position (part remote, part onsite) based in Texas with preference given to candidates who live in Austin, El Paso, Houston, Permian Basin (Midland/Odessa), Rio Grande Valley, San Antonio, and Tarrant County (Fort Worth), or who are willing to relocate. Travel Expectations:     Travel to IDEA training events or step-back may be required. What You’ll Do – Accountabilities Essential Duties:<ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:11pt;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Support assigned team with daily operational, administrative, and project-related tasks.</li><li style="font-family:serif;font-size:11pt;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Assist with organizing, tracking, and maintaining information relevant to team priorities.</li><li style="font-family:serif;font-size:11pt;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Prepare summaries, reports, presentations, or materials to support team initiatives.</li><li style="font-family:serif;font-size:11pt;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Support special projects and follow-up activities as assigned.</li></ul> Additional Duties and Responsibilities:<ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:10pt;line-height:116%;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0pt">Review and validate POR documents for compliance</li><li style="font-family:serif;font-size:10pt;line-height:116%;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0pt">Conduct professional phone outreach to families for missing or incomplete documentation</li><li style="font-family:serif;font-size:10pt;line-height:116%;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0pt">Document follow-up attempts and update tracking systems</li><li style="font-family:serif;font-size:10pt;line-height:116%;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0pt">Escalate complex cases to supervisors</li><li style="font-family:serif;font-size:10pt;line-height:116%;margin:0pt 0pt 0pt 26.5pt;padding-left:9.5pt;text-align:justify;text-indent:0pt">Maintain confidentiality of student information</li><li style="font-family:serif;font-size:10pt;line-height:115%;margin:0pt 0pt 8pt 26.5pt;padding-left:9.5pt;text-indent:0pt">Meet weekly productivity and quality targets</li></ul> Knowledge and Skills – Competencies<ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:11pt;line-height:115%;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Make Strategic Decisions: This team member makes informed decisions by gathering reliable information, asking clarifying questions, and evaluating multiple options. They thoughtfully align their choices with team objectives, current responsibilities, and the broader mission of the organization.</li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:11pt;line-height:115%;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Manage Work and Teams: This team member sets clear, measurable goals and regularly reflects on progress, adjusting actions as needed. They prioritize work aligned with their goals using a task management system and consistently meet deadlines through effective time management. </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:11pt;line-height:115%;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Grow Self and Others: This team member demonstrates self-awareness by actively seeking and thoughtfully responding to feedback with curiosity and a growth mindset. They identify development areas, implement feedback when appropriate, and pursue opportunities to build their knowledge and skills. </li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:11pt;line-height:115%;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Build a Culture of Trust:  This team member consistently demonstrates self-awareness and emotional intelligence, fostering psychological safety and trust within the team. They build respectful, reliable relationships and engage in direct, compassionate feedback, supporting a culture of honesty and mutual respect.</li></ul><ul style="margin:0pt;padding-left:0pt"><li style="font-family:serif;font-size:11pt;line-height:115%;margin:0pt 0pt 0pt 26.85pt;padding-left:9.15pt;text-indent:0pt">Communicate Deliberately: This team member communicates clearly and professionally, delivering concise messages tailored to their audience. They actively listen, engage in dialogue by asking and clarifying questions, and follow up to ensure shared understanding in both individual and group settings.</li></ul>  Required experience:·          Knowledge in Excel, PowerPoint, and Word·          Strong customer service skills·          Multi-task oriented   Preferred experience: ·          Currently enrolled in college (minimum 1 completed semester)·          Minimum GPA of 2.5·          Strong attention to detail and organization skills·          Professional phone and communication skills·          Comfortable handling confidential information   Physical Requirements:·          Must be able to sit for extended periods of time without being able to leave the work area·          Must be able to work independently with minimal supervision·          Must be able to lift and carry or otherwise move 15 pounds (occasionally)   What We Offer: Compensation & Benefits:Salary for this role is $11/hour up to 40 hours per week.   Application process: Submit your application online through Jobvite. Please note that applications will be reviewed on an ongoing basis until the position is filled. Applicants are encouraged to apply as early as possible.  Learn more about IDEA At IDEA the Staff Experience Team uses our Core Values to promote human connection and a culture of integrity, respect, and belonging for all Team and Family members.  Learn more about our Commitment to Core Values here: <a href="https://ideapublicschools.org/our-story/#core-values" rel="nofollow">https://ideapublicschools.org/our-story/#core-values</a>  <div> </div></div></div>

Winter IT Jobs in Pharr, TX

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Winter IT Jobs in Pharr, TX

End User Support Associate Ubiquity Global Services, Inc.

Intern - Student Information Systems - Temporary (Immediate Opening) IDEA Public Schools

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