Knowledge of: Microsoft Azure & Microsoft 365: Core Azure services (storage accounts, app services), Azure Active Directory (AAD) for identity and access management, Microsoft 365 administration (Teams, Exchange Online), and Windows Server management (Active Directory, DNS, DHCP, group policies, and user/device management). Using documented procedures, provide basic troubleshooting and resolution for common technical issues such as password resets, account unlocks, software setup, and basic hardware diagnostics while ensuring resolution details are documented within the ticket before closure.