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Provide a clean, friendly, and fun experience for our guests by assisting the Mountain Adventure Park Manager in overseeing the day-to-day operations at the Mountain Adventure Park during the winter and summer seasons and assisting in preparation for the operating seasons both in the fall and spring months. Help prepare the Mountain Adventure Park facility preseason for operating seasons, including but not limited to the Mountain Coaster, Giant Swing, Soaring Eagle Zipline, Bungee Trampoline, Inflatables, Spider/Rockwall, Tubing, and any other attractions.

Provide a clean, friendly, and fun experience for our guests by assisting the Mountain Adventure Park Manager in overseeing the day-to-day operations at the Mountain Adventure Park during the winter and summer seasons and assisting in preparation for the operating seasons both in the fall and spring months.  Duties include assisting the Mountain Adventure Park Manager with hiring and training staff, budget management, and leadership of staff toward department goals.  Communicate regularly with immediate supervisor and other company departments/personnel to plan, coordinate, and evaluate activities, exchange information, and resolve problems.  As a customer focused organization, a crucial part of each employee’s job is to get and keep guests. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. <ol><li>Assist the Mountain Adventure Park Manager in planning, supervising, and executing daily park operations, including serving as Manager-on-Duty as needed. </li><li>Help prepare the Mountain Adventure Park facility preseason for operating seasons, including but not limited to the Mountain Coaster, Giant Swing, Soaring Eagle Zipline, Bungee Trampoline, Inflatables, Spider/Rockwall, Tubing, and any other attractions. </li><li>Assist the Mountain Adventure Park Manager in training and supervision of the Mountain Adventure Park Staff, including positive reinforcement and any necessary discipline. </li><li>Assist the Mountain Adventure Park Manager to maintain schedules in compliance with the regulations and authorities having jurisdiction. </li><li>Administer and document staff training, to include weekly safety topics, attractions training, daily maintenance inspections, and other duties as assigned. Utilize resort guest service policies, exceed set service standards, and ensure they are carried out effectively in order to attain targeted service goals. </li><li>Communicate Net Promoter Scores to staff members and effectively utilize this information to motivate & reward staff. </li><li>Provide a safe and clean work area at all times. </li><li>Provide superior service to our customers internal and external guests by following our guest service standards and expectations. Work with department Manager to enhance the guest experience. </li><li>Coordinate the transportation, scheduling, and general support of departmental J-1 students, including daily shuttling and communication to ensure timely arrival and effective integration into operations. </li><li>Contribute to the team effort by accomplishing related results as needed. </li><li>Perform other tasks as assigned.</li></ol>SUPERVISORY RESPONSIBILITIESAssist in supervising a team of 35–50 employees, including assigning work, monitoring performance, and providing coaching and corrective action. Support resolution of guest concerns and ensure completion of daily operational and safety inspections.QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to work with little or no supervision. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  EDUCATION and/or EXPERIENCEHigh school diploma or general education degree (GED), two to five years of supervisory experience and/or training; or equivalent combination of education and experience.  Computer skills including working knowledge of Microsoft Windows and Office; ability to quickly learn additional applications.CERTIFICATES, LICENSES, REGISTRATIONSValid Driver’s License.SCHEDULEThe Assistant Mountain Adventure Park Manager is a full-time position with a minimum of 40 hours per week. Hours vary based on season and business levels, with a typical schedule of 5 days a week 8-10 hours a day, between the hours of 7am and 9pm. Weekends, holidays, and vacation weeks are required.  Additional evening hours may be necessary during high-volume periods, special events, and functions. Flexibility in scheduling is essential, and job sharing may be required.

CM Resort, LLC

Mountain Adventure Park Assistant Manager

Budget Management

Coaching

Communication Skills

Computer Skills

Corrective Action

Customer Relations

Customer Support/Service

Driver's License

Java Swing

Leadership

Maintain Compliance

Microsoft Office

Microsoft Windows Operating System

Operations

Operations Management

People Management

Performance Analysis

Problem Solving Skills

Regulatory Compliance

Safety/Work Safety

Staff Motivation

Staff Training

Team Lead/Manager

Time Management

HiringThing

Coordinates and exchanges ideas with managers, supervisors and workers of other departments and deals directly with guests as needed; gives directions and information; handles complaints and resolves guest concerns professionally. 4. Assist in preparing lifts during the preseason for operations, including but not limited to lift ramps, buildings, Axess Gates, chair lettering, seat cushions, bike racks, and unload decks/platforms.

SUMMARY Provide for the safe uphill transportation of skiers by supervising the daily operations of ski lifts and the personnel who operate them. Confers regularly with immediate supervisor and other company departments/personnel, especially lift maintenance, to plan, coordinate and evaluate activities, exchange information, and resolve problems. As a customer-focused organization, a crucial part of each employee’s job is to attract and retain guests.ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.1. Plan, supervise and coordinate daily lift operations by exercising full supervisory authority over 35–50 employees.  Plan and conduct weekly staff meetings and coordinate activities.2. Follow up on training of staff members by assigning and checking work, resolving problems and related tasks. Utilize formal testing program with documentation.3. Monitor weather conditions and general surroundings by inspecting all lifts on a regular basis.4. Assist in preparing lifts during the preseason for operations, including but not limited to lift ramps, buildings, Axess Gates, chair lettering, seat cushions, bike racks, and unload decks/platforms5. Ensure safe and efficient lift operations by maintaining compliance with established company policies and procedures.6. Provide a safe and clean work area at all lift stations. Provide necessary maintenance to lift buildings as needed.7. Supervise and assist with daily openings and closings by providing transportation for staff to work sites, preparation of ramps, closing procedures, and similar tasks.8. Prepare for and supervise emergency operations by training and evaluating operators on a continual basis utilizing the “spot check” program.9. Address specific problems such as breakdowns and equipment malfunctions of lifts by initiating established operational procedures.10. Provide superior service to our customers (internal and external) by following the Make the Guest Right program while interacting with guests. Respond to all guests and employees in a courteous, efficient manner.11. Contribute to team effort by accomplishing related results as needed.12. Perform other tasks as assigned.13. Monitor and train gatekeepers to ensure all guests have valid tickets or season passes.14. Operate with a high degree of autonomy and accountability.15. Communicate Net Promoter Scores to staff members and effectively utilize this information to motivate and reward staff.16. Compile weekly schedule for individual lifts by assigning operators to lifts, based on lifts that are scheduled and budgeted to operate.17. Assist with incident investigations, including collecting statements from employees and witnesses and supporting Ski Patrol with on-scene needs.18. Administer and document staff training, including weekly safety topics, lift training, and daily inspections.19. Utilize resort guest service policies, exceed service standards, and ensure they are carried out effectively to achieve targeted goals.GENERAL ACCOUNTABILITIES1. Hire, motivate, evaluate, and direct staff to ensure adequate guidance and resources to accomplish established goals and objectives. Ensures that all employees receive the training, support, guidance, feedback, and resources necessary.2. Direct the establishment of departmental standards, guidelines and objectives and maintain other administrative processes such as budgeting and staffing to ensure proper planning, efficient operation of departments and successful achievement of resort goals.3. Establish and evaluate financial and profitability goals through annual capital and budget plan process.4. Monitor and evaluate operational projects to ensure the successful execution of activities and to improve the effectiveness of the areas of responsibility.5. Represent the resort at industry-specific functions and local community as necessary to contribute operational expertise and value.6. Maintain and enhance a guest-focused culture in all areas of responsibility. Monitor and communicate NPS survey information weekly.7. Maintain schedules in compliance with regulations and authorities having jurisdiction; manage responsibilities in compliance with resort safety policies.8. Schedule and administer weekly meetings to discuss safety and guest service topics. Meetings are to be documented and recorded.9. Maintain current knowledge of legal issues and technological advances which impact the industry; maintain awareness of scope and progress of competition.10. Demonstrate effective communication skills with all levels of employees, guests, and all other outside contacts.11. Demonstrate the ability to delegate responsibility, motivate and lead direct reports to achieve goals and objectives.12. Maintain a familiarity with state and federal environmental standards and OSHA regulations.13. Maintain an understanding of corporate and resort specific policies and procedures.RESPONSIBILITIES TO SAFETY1. Protect the safety of self, co-workers, and Cranmore Mountain Resort guests at all times.2. Report any potentially harmful equipment or situations to the immediate supervisor without delay.3. Report safety-related accidents and incidents at once to immediate supervisor.4. Follow all company and department safety policies and procedures.5. Operate equipment in a safe manner that will not lead to injury of you or others.6. Drive in accordance with the law and Cranmore Mountain Resort policies.SUPERVISORY RESPONSIBILITIES Plan, assign, and direct work for a team of 35–50 lift operations employees. Evaluate performance, provide coaching and corrective action as needed, and recognize strong performance. Ensure team accountability for safety, operational standards, and guest service.QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.EDUCATION and/or EXPERIENCE High school diploma, and mechanics or related field desirable, or three to five years of related lift operations experience. College degree is desirable. Computer skills including working knowledge of Microsoft Windows and Office; ability to quickly learn additional applications.LANGUAGE SKILLS Coordinates and exchanges ideas with managers, supervisors and workers of other departments and deals directly with guests as needed; gives directions and information; handles complaints and resolves guest concerns professionally. Deals with state and insurance lift inspectors. Open communications and training with Director of Mt Operations and Lift Maintenance daily.MATHEMATICAL SKILLS Manage the budget, maintain equipment and supplies, complete reports and recordkeeping, responsibility for reviewing daily reports and forwarding completed reports to Director of Mt Operations.REASONING ABILITY Deals with a variety of special problems that may arise, such as lift breakdowns or equipment malfunction. Prepare for and supervise emergency operations in the event of a lift failure. An error in supervision could jeopardize the safety of staff members operating the equipment and the safety of the guests being transported on the lifts.CERTIFICATES, LICENSES, REGISTRATIONS Valid Driver’s License (Required) Willingness to participate in continuing education and training such as OSHA or other certifications or programs. PHYSICAL DEMANDS While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee frequently is required to sit. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 80 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.WORK ENVIRONMENT While performing the duties of this job, the employee regularly works near moving mechanical parts and in outside weather conditions, risk of electrical shock, and vibration. The noise level in the work environment is moderately loud. Noise includes motor room equipment, snowcats operating in the area, snowmobiles.SCHEDULINGThe Lift Operations Manager is a full-time position with a minimum of 40 hours per week during non-peak season, 45 hours during peak winter season (generally December through March). Hours vary based on season and business volumes. The typical schedule is 5 days a week, 8–10 hours a day, between the hours of 7am and 9pm. Weekends, holidays, and vacation weeks are included. During peak business volumes, functions, and special events, late evening and/or overnight hours may be required.

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Mountain Adventure Park Assistant Manager CM Resort, LLC

Lift Operations Manager CM Resort, LLC

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