Relevant industry certifications supporting competency in endpoint administration, device lifecycle management, customer service, service delivery, technical support operations, and technical leadership, such as CompTIA A+, CompTIA Network+, CompTIA Security+, Apple Device Support, Apple Deployment and Management, Microsoft Endpoint Administrator (MD-102), Microsoft Azure Administrator Associate (AZ-104), HDI Support Center Manager (HDI-SCM), ITIL 4 Direct Plan and Improve (DPI), CompTIA Project+, or equivalent certifications are strongly preferred. The successful candidate must demonstrate strong leadership, coaching, communication, organizational, and problem-solving skills, along with the ability to manage competing priorities, develop staff, analyze operational data, and communicate effectively with both technical and non-technical stakeholders.