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This position is key to building and maintaining strong client relations, ensuring quality customer service, contract fulfillment, and relationship-driven support. Join our team as a part-time Client Services Representative and play a vital role in making financial literacy and security attainable for everyone.

YEAR

About GFI Ikigai GFI Ikigai is on a mission to combat financial illiteracy and make a positive impact on communities worldwide. Our commitment to excellence is evident in the online tools and in-house training we provide for personal and professional growth. We support multiple career paths, making financial independence accessible to all. About the Position: Client Services Representative - Part Time Join GFI Ikigai as a Client Services Representative on a part-time basis. This position is key to building and maintaining strong client relations, ensuring quality customer service, contract fulfillment, and relationship-driven support. This opportunity is perfect if you are passionate about assisting others and making a meaningful difference. Benefits <ul><li>Flexible scheduling with personalized customization</li><li>100% remote position with comprehensive online tools and training</li><li>Leadership development opportunities</li><li>Competitive compensation ($65,000 - $80,000 part-time), with room for personal advancement and earning based on goals</li></ul> Key Responsibilities <ul><li>Act as the key contact point for clients, ensuring total satisfaction in a part-time role</li><li>Provide timely, professional, and courteous support to clients and associates</li><li>Educate clients on financial topics including business, investment, insurance protection, retirement, savings, and estate planning</li><li>Assist clients in developing customized financial plans, guiding them through budgeting, debt reduction, investing, and retirement planning</li><li>Drive growth of account value through upselling and cross-selling opportunities while maintaining high levels of client satisfaction</li></ul> Role Requirements <ul><li>18 years or older and a U.S. citizen</li><li>Completion and passing of a background check</li><li>Strong verbal and written communication, with excellent customer relationship management skills</li><li>Must acquire or have a Life Producer license within the first two weeks</li><li>Familiarity with CRM systems (e.g., Salesforce) and basic reporting skills</li><li>Analytical ability to interpret account health metrics and prepare concise summaries</li><li>Experience in identifying expansion opportunities</li></ul> Preferred Qualifications <ul><li>Backgrounds in customer service, leadership, and management are preferred</li><li>Experience in education, coaching, military, or elite athletic background is valuable</li><li>Self-motivated and entrepreneurially-minded with the desire to grow and assist others</li><li>Advanced negotiation techniques or technical troubleshooting skills can be advantageous</li></ul> Join our team as a part-time Client Services Representative and play a vital role in making financial literacy and security attainable for everyone. We look forward to receiving your application and exploring how we can achieve outstanding results together!

GFI-Team Ikigai

Client Services Representative - Part Time

Analysis Skills

Background Investigation

Budgeting

Coaching

Cross-Selling

Customer Relations

Customer Relationship Management (CRM)

Customer Relationship Management (CRM) Systems

Customer Satisfaction

Customer Support/Service

Customer Training

Develop and Maintain Customers

Estate Planning

Financial Literacy

Financial Planning

Identify Issues

Insurance

Leadership

Metrics

Military

Negotiation Skills

Online Training

Presentation/Verbal Skills

Reporting Skills

Retirement Planning

Salesforce.com

Time Management

United States Citizen

Up-Selling

Writing Skills

The Hire Talent

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Coordinate with matrix partners to develop and execute comprehensive internal employee communication training plans and external dental HCP end-to-end communication plans and their distribution for initiatives that affect dental and/or our network of dental HCPs. + Manage communication review/editing process for documents requiring review and secure final sign-off from dental business subject matter experts, project owners, any engaged corporate communications area, compliance, legal, and others as needed.

Position Summary The Dental Health Care Provider (HCP) Communications position is accountable for developing dental HCP communications and marketing materials within the Dental organization. The candidate will be responsible for executing all communication initiatives for dental HCPs and the Cigna Dental employees supporting dental networks. The position also includes resolving communication challenges and delivery limitations by sourcing new avenues to deliver messages to HCP’s and providing viable recommendations that optimize the dental health care professional experience cost-effectively. Duties and Responsibilities + Support the overall dental HCP communication strategy, ensuring that it delivers an efficient and cost-effective competitive positioning for Cigna Dental in the industry. + Find new software/communication avenues to effectively communicate with providers. + Develop marketing and training video’s for HCP’s. + Manage and execute multiple complex projects with competing timelines. + Participate in assigned business projects as the communication subject matter expert with the goal of creating an optimal communication experience for dental HCPs. + Attend project meetings to represent Dental HCP Communications. + Ensure that Cigna for HCP has updated provider materials. + Coordinate and develop quarterly provider newsletter with dental partners. + Interact with key matrix partners to drive and execute dental HCP communication strategies and enterprise communication strategies. + Coordinate with matrix partners to develop and execute comprehensive internal employee communication training plans and external dental HCP end-to-end communication plans and their distribution for initiatives that affect dental and/or our network of dental HCPs. + Ensure all information has been received through the intake system to initiate timely, accurate, quality communication development. + Ensure that materials and plans conform to and meet different national and state regulatory requirements and Enterprise Marketing and Branding guidelines. + Draft content for internal and external dental HCP communications. + Draft content for provider marketing and recruitment materials. + Manage communication review/editing process for documents requiring review and secure final sign-off from dental business subject matter experts, project owners, any engaged corporate communications area, compliance, legal, and others as needed. + Execute on ad hoc communication requests from business partners + Secure accurate mailing lists, assist with distributing mailings, and pull appropriate reporting to ensure the target audience is reached. + Interface with internal constituencies (e.g., Network Recruitment, Clinical, Network Operations) to execute communication plans for new initiatives, policy/program changes, and requirements for dental HCPs. This includes providing recommendations relative to the communication strategy and executing Cigna's overall strategic direction and project objectives while remaining within the boundaries of the Dental HCP Communications budget. + Work with local market dental network recruitment team representatives to drive market and client-specific communication strategies. + Assist in creating and maintaining Standard Operating Procedures for the Dental HCP Communications area. + Manage and maintain a centralized location for all approved Dental HCP communications. + Manage all reporting and tracking needs for Dental HCP Communications (e.g. budget, communication effectiveness, intake, distribution, etc.) Preferred Qualifications + Bachelor’s degree preferred. Also open to someone with equivalent experience. + 5+ years of managed health care experience in communications. Dental experience strongly preferred. + Broad business knowledge of the healthcare services industry. + Excellent project management, communication, and presentation skills. + Proven ability to work independently and proactively and use critical thinking and problem-solving skills + Proven ability to prioritize multiple projects in a fast-paced environment to meet deadlines + Strong peer relationship management skills to foster collaboration, value others’ perspectives, negotiate, influence, and gain support and buy-in + Exceptional writing skills + Proficiency in Microsoft Office applications + Proficiency in WordPress application + Proficiency with Adobe Creative Cloud applications If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. _Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._ _If you require reasonable accommodation in completing the online application process, please email:_ _SeeYourself@cigna.com_ _for support. Do not email_ _SeeYourself@cigna.com_ _for an update on your application or to provide your resume as you will not receive a response._ _The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._ _Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._

The Cigna Group

Business Communications Lead Analyst, Dental Health Care Provider - Cigna Healthcare - Remote

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Client Services Representative - Part Time GFI-Team Ikigai

Business Communications Lead Analyst, Dental Health Care Provider - Cigna Healthcare - Remote The Cigna Group

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