Customer Service Associate FiservCustomer Service AssociateFloridaRemoteThis is a remote role and you must reside in one of the following states; Florida, Wisconsin, Idaho, Georgia, Mississippi, Hawaii, Indiana, Iowa, Kansas, South Carolina, Louisiana, West Virginia, Michigan, Wyoming, Nebraska, North Carolina, Oklahoma, Texas, Utah, Virginia and Arizona . As a Remote Customer Service Associate, you will support bank partners, merchants, and cardholders by answering questions and resolving issues related to electronic payments and financial services.
Customer Care Representative - Remote within 100 miles of Englewood, CO South State BankCustomer Care Representative - Remote within 100 miles of Englewood, COWinter Haven, FLRemote$33,664–$50,496 / yearAble to successfully respond to general inquiries regarding accounts to include but not limited to balance inquiries, transaction history, transfers, stop payments, loan inquiries, phone banking PIN resets, customer maintenance updates, product assistance and check orders. Provide tier one digital banking support to include Multi-Factor Authentication unlock or delete, unlock customer's Online Banking profile, and assist customer with self-service password tool.
Member Service Representative Shared Service Solutions LLCMember Service RepresentativeFLRemoteTOP JOB RESPONSIBILITIES: Answer high-volume inbound calls and use strong technical proficiency to navigate multiple systems (telephony platform, account servicing tools, CRM, knowledge base, and web-based applications) to provide accurate information, resolve inquiries, and fulfill requests for member and non-member callers. Problem solving and critical thinking; Exercise good judgement/reasoning and resourcefully solve routine problems; Organize and handle multiple tasks and prioritize; Handle confidential/sensitive information; Exhibit excellent customer service skills.
NewFIU Director Customer Risk (Remote) South State BankFIU Director Customer Risk (Remote)Winter Haven, FLRemote$116,153–$185,543 / yearDesign and implement BSA/AML related customer risk program elements to support the identification and oversight of higher risk activities throughout the company; Maintain expertise in all industry segments, product types and services generally considered high risk from a BSA/AML perspective; Manage the unit workflow and ensure duties of staff are performed as expected; conduct periodic quality control reviews to ensure high risk reviews are properly documented and unusual activity referrals are generated as warranted; Collaborate with colleagues across the company, including the FIU management team, to protect SSB's interests and advise the business lines on BSA/AML risk mitigation strategies, develop tools and methodologies to analyze, assess and monitor customer risk, contribute to key regulatory initiatives and report on customer risk exposures and metrics to enable an informed and strategic decision-making process; Maintain working knowledge of correspondent banking, including Wolfsberg and FATF oversight and monitoring requirements as applicable; manage the monitoring of downstream bank customer activity to ensure appropriate risk classification, oversight and the identification of unusual activity; Monitor the regulatory environment and industry trends to stay abreast of emerging risk; Responsible for the identification, tracking, risk classification and review of all relationships/accounts designated by the bank as high or potentially higher risk, as defined by regulatory guidance, the bank's risk assessment and/or policy; Maintain records related to all higher risk groups for use in assessing risk and required regulatory reporting; Perform up front due diligence and continued oversight of complex high-risk relationships; Ensure performance of risk-based periodic reviews of high-risk relationships; Develop, implement and maintain written procedures to support the functions performed in the Customer Risk unit; Manage, in collaboration with the FIU Systems and Technology unit, the Customer Risk elements of the bank's transaction monitoring platform; Process requests for information related to audits and examinations; Prepare and deliver training materials to impacted staff as needed or assigned; Assist in projects as may be assigned related to BSA/AML and OFAC; Act as a technical resource for the various business lines for matters pertaining to higher risk activities, industries, customers and relationships; Escalate activity that meets the established criteria for investigating suspected fraudulent or problem accounts; Maintain proficiency in all aspects of BSA/AML compliance; Adhere to all provisions of SouthState Bank policies and procedures, including the confidentiality policy, code of ethics and BSA/AML/OFAC policies and procedures; Other duties and responsibilities may be assigned, according to the needs of the bank. Certifications/Specific Knowledge: Certified Anti-Money Laundering Specialist (CAMS) and/or other professional BSA/AML related certification preferred; In-depth knowledge of BSA/AML regulations related to monitoring of higher risk customer relationships; Strong understanding of bank operations including but not limited to navigating banking systems, understanding teller transactions and interpreting customer transactions; In-depth knowledge of and expertise in all industry segments, products and services classified as higher risk by any regulatory agency or prudential regulator; proficiency in the requirements of CIP, IDV,CDD,EDD, and beneficial ownership to ensure compliance under the regulations as they pertain to the Bank Secrecy Act, USA PATRIOT Act and other relevant statutes, regulations or guidance.
Customer Care Associate NTT DATA Services, LLCCustomer Care AssociateMiami, FLRemoteDesignated quiet area to complete calls while working from home • New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process • All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material. Basic Qualifications: • 1 year experience (WAH) remote customer service • 1 year experience working in an office setting, multitasking online with multiple Microsoft Windows PC applications • Minimum High school diploma or GED • Spanish Bilingual.
Remote Sales Consultant – Financial Services NexeraRemote Sales Consultant – Financial ServicesKey West, FLRemote$4,001–$6,300In this role, you will help families find the right financial protection coverage for their needs — working entirely by phone and Zoom from your home. Life and Health Insurance License required before start date — or demonstrated willingness to obtain quickly (exam prep resources provided).
Project Coordinator Terrasmart IncProject CoordinatorFort Myers, FLRemoteFull timeFamiliarity of the Microsoft Office Suite, Windows, iOS, Epicor, Salesforce, or other accounting or Purchase Order system; will track and record expenses associated with each installation phase, keep accurate records of labor hours, and submit them to company management in a timely fashion. As a specialist in ground mount, roof mount, and custom designed specialty solar structures, we focus on providing best-in-class solar racking systems and project management capabilities to serve owners and integrators.
Vehicle Return Clerk (Remote - Michigan) Morley Companies, IncVehicle Return Clerk (Remote - Michigan)FLRemoteOffer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude. Customer service experience (three or more years preferred); for example, previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers.
Customer Care Section Manager South State BankCustomer Care Section ManagerWinter Haven, FLRemote$49,863–$79,653 / yearTELECOMMUNTING TECHNICAL REQUIREMENTS: A minimum of 10 mbps download and 5 mbps upload speed from a reliable internet provider (Cable, DSL or Fiber Optic/FiOS providers only). Responsible for ensuring a superior service-oriented and professional working environment by supervising and coaching the performance of their team members and executing necessary actions for their motivation when required.
NewRemote Imaging Services Manager HCA HealthcareRemote Imaging Services ManagerTamarac, FLRemoteThis position provides direct leadership and oversight of Remote Imaging staff, ensuring the delivery of safe, efficient, high-quality remote imaging services across supported hospitals, freestanding emergency rooms, and future enterprise imaging locations. In alignment with the strategic vision established by the AVP of Remote Imaging Services, the Clinical Manager – Remote Imaging Services is responsible for the operational, clinical, and personnel leadership of the centralized Remote Imaging Services team within the Patient Logistics Center (PLC).
NewRisk Operations Sr Analyst (Remote) South State BankRisk Operations Sr Analyst (Remote)Winter Haven, FLRemote$76,260–$121,819 / yearThis position executes specific essential functions within the second line Risk Management Division to support SouthState's Risk Operations team which is designed to reinforce sound risk management principles across the enterprise. Assists outside business unit partners in creating and maintaining the change management process in Archer GRC: Supports requirements documentation process for existing and future solutions for incorporation into the GRC tool.