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The Nurse Practitioners will partner with the Medical Directors, Chief Medical Officer, and the medical team to assure the highest quality of patient care, including comprehensive evaluations, patient consultations, and ensuring compliance with medical and clinical policies and procedures. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

<div class="content-intro"><h3> </h3><h3>Why Charlie Health?</h3>Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.</div>The Provider Experience at Charlie Health:<ul><li>Flexibility: Our virtual program allows our nurse practitioners the ability to work from home or wherever they are most comfortable.</li><li>Support: All of our nurse practitioners receive support from a full time Admissions and Assessment team so they can focus on what matters most–providing exceptional care to our clients.</li><li>Ability to Develop Strong Relationships with Incredible Clients: We may be biased, but we think our clients are incredible. We allow you the opportunity to build strong relationships with clients and do in depth work to create sustainable healing.</li><li>Collaboration: All Charlie Health nurse practitioners participate in case discussions, which allow you to leverage the expertise of others to develop new skills and think outside the box.</li><li>Free CEUs: Charlie Health provides all clinical staff with access to free, online CEUs to meet licensing requirements and explore topics of interest</li><li>AI-Powered Documentation: We know that clinical documentation can be extremely cumbersome. At Charlie Health, providers have access to an AI-powered virtual scribe that streamlines clinical documentation and summarizes key points of client sessions.</li></ul>About the RoleGiven the exceptional growth of its business, Charlie Health is adding Nurse Practitioners to the team. The Nurse Practitioners will partner with the Medical Directors, Chief Medical Officer, and the medical team to assure the highest quality of patient care, including comprehensive evaluations, patient consultations, and ensuring compliance with medical and clinical policies and procedures.We're a mission-driven team working to expand access to life-saving behavioral healthcare for people who need it most. Across all departments, we collaborate to deliver meaningful outcomes and build a more connected, effective model of care. If you're inspired by our mission and excited to help transform the behavioral health landscape, we encourage you to apply.Responsibilities<ul><li style="font-weight:400">Provides direct patient care for medication management, diagnostic evaluations and medical assessments</li><li style="font-weight:400">Provides patient education regarding medications, risks, benefits and reasonable outcome expectations.</li><li style="font-weight:400">Works diligently with support staff to ensure proper patient communication and follow up</li><li style="font-weight:400">Participates in treatment team meetings</li><li style="font-weight:400">Assists Medical Directors with patient-facing tasks as needed</li><li style="font-weight:400">Perform other duties as assigned by Medical Director</li><li style="font-weight:400">This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice</li><li style="font-weight:400">This position is scheduled for 40 hours per week. Expectation is 32 of those hours are clinical, while 8 of those hours are administrative.</li></ul>Qualifications <ul><li style="font-weight:400">Ability to support the Charlie Health team on a contract, part-time, or full-time basis; remote friendly</li><li style="font-weight:400">Masters of Science in Nursing with a Psychiatric/Mental Health emphasis from an accredited program</li><li style="font-weight:400">Must be licensed as a Psychiatric Mental Health Nurse Practitioner (PMHNP)</li><li style="font-weight:400">3+ years experience working as a PMHNP; IOP, PHP, and/or IP experience is preferred</li><li style="font-weight:400">Experience working with a wide range of ages, including children, teens, young adults, and adults clients</li><li style="font-weight:400">Commitment to delivery of high-quality, cost-effective health care</li><li style="font-weight:400">Ability to communicate and work proficiently with medical staff, patients, clinical support and administrative staff</li><li style="font-weight:400">Proficiency in use of electronic health records</li><li style="font-weight:400">Requires computer and internet skills, including Microsoft Word and Outlook</li></ul>To ApplyTo apply, please send a brief email that includes your background, licensure, and CV / resume. Our team will do its best to respond to all qualified applicants within five business days.Please do not call our public clinical admissions line in regards to this or any other job posting.At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all clients.Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation. #LI-RemoteBased on the nature of this role, you will need to complete several state background checks for clearance to see clients. Florida requires a fingerprint based background check, with more information found <a href="https://info.flclearinghouse.com/" rel="nofollow">here</a>. Please note that the cost for this background check will be paid for in full by Charlie Health.<div class="content-conclusion"><h3>Our Values</h3><ul><li>Connection: Care deeply & inspire hope.</li><li>Congruence: Stay curious & heed the evidence.</li><li>Commitment: Act with urgency & don't give up.</li></ul>Please do not call our public clinical admissions line in regard to this or any other job posting.Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.By clicking "Submit application" below, you agree to Charlie Health's <a class="c-link" href="https://www.charliehealth.com/privacy-policy" rel="nofollow noopener noreferrer" target="_blank">Privacy Policy</a> and <a class="c-link" href="https://www.charliehealth.com/terms-of-service" rel="nofollow noopener noreferrer" target="_blank">Terms of Service.</a>By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.</div>

Charlie Health

Psychiatric Mental Health Nurse Practitioner (Washington)

Background Investigation

Banking Services

Behavioral Health

Business Growth

Clinical Support

Communication Skills

Community Support

Customer Relations

Customer Support/Service

Eating Disorders

Healthcare

IP (Internet Protocol)

Licensing

Maintain Compliance

Medical Assistance

Medical Diagnosis

Medical Record System

Medical Treatment

Medications

Nurse Practitioner Psychiatry

Nursing

Onboarding

PHP Scripting Language (PHP Hypertext Preprocessor)

Patient Assessment

Patient Care

Patient Education

Patient Follow-up

Process Improvement

Psychiatric Nursing

Psychiatry and Mental Health

Quality of Care

Sales Management

Team Building

Team Lead/Manager

Team Player

Work From Home

GreenHouseAPI

By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Partner with Data Science and Engineering to build predictive risk models (e.g., propensity to pay), leverage agentic AI for automated outreach, and integrate sophisticated workflow tools to streamline the collections process .

YEAR

Why join us Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex's AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies runon Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek. Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We're committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career. Servicing & Collections at Brex Servicing & Collections plays a critical role in protecting both our customers and our business as Brex continues to scale. The team owns the strategy, operations, and customer engagement across the recovery lifecycle, balancing strong financial outcomes with long-term customer relationships. From high-stakes negotiations and delinquency management to operational tooling, vendor strategy, and cross-functional partnership, the team operates at the center of some of Brex's most important business decisions. This is a highly strategic function focused on building scalable processes, driving operational rigor, and continuously evolving how Brex approaches recoveries and customer servicing in a modern financial ecosystem. What you'll do As the Director of Collections, you will lead Brex's strategy and execution in recovering delinquent balances. You will utilize both internal and external tools and resources to identify the cause of non-payment and appropriately respond. You will do this through deploying both automated and human-powered solutions, always balancing Brex's ability to recover with the long-term relationship with the customer. You have proven experience in negotiating challenging, high-balance workouts from an unsecured position. You take learnings from each recovery effort to optimize our internal policies and credit risk positioning. Beyond Servicing Recoveries, you will also support Account Servicing responsibilities, managing pre-delinquency relationship management, including statement period adjustments, payment delay requests, and manual payment application processes. This is a highly cross-functional role, with key touchpoints across Credit, Finance, Go-to-Market, and our Customer Support teams. Where you'll work This role will be based in our San Francisco, New York, Salt Lake City, or Seattle office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work! Responsibilities <ul><li>Define and execute the multi-year vision for Brex's B2B collections and recovery strategy across our unsecured corporate card and financial products </li><li>Own the performance metrics for early and late-stage delinquencies, roll rates, and net charge-offs (NCOs). Drive step-function improvements in recovery rates </li><li>Lead and mentor an internal team of collections managers and specialists </li><li>Continuously optimize standard operating procedures (SOPs), workflows, and treatment strategies </li><li>Oversee external collection agencies and legal partners </li><li>Define placement strategies, negotiate contracts, conduct performance reviews, and ensure rigorous compliance oversight </li><li>Partner with Data Science and Engineering to build predictive risk models (e.g., propensity to pay), leverage agentic AI for automated outreach, and integrate sophisticated workflow tools to streamline the collections process </li><li>Act as the feedback loop to the Underwriting and Credit Policy teams, identifying emerging risk trends and helping to refine front-end credit decisions </li><li>Collaborate with Legal/Compliance to ensure adherence to all commercial lending regulations </li></ul>Requirements<ul><li>10+ years of experience in collections, risk operations, or credit cycle management, with at least 5 years focused specifically on B2B / commercial unsecured credit </li><li>3+ years of experience in a senior leadership role </li><li>Deep domain expertise in commercial collections strategies, including workout arrangements, arbitration, bankruptcy proceedings, legal recoveries, and B2B debt settlement </li><li>Highly analytical and data-driven; comfortable navigating data warehouses, utilizing BI tools (Looker, Hex), and working with data science teams to optimize segmentation strategies </li><li>Experience operating in a high-growth Fintech or modern banking environment </li><li>Exceptional executive communication skills with the ability to present complex risk metrics to C-suite leadership and external banking partners </li></ul>Bonus Points<ul><li>Experience implementing AI-assisted collections outreach and modern CRM/collections software ecosystems </li><li>Deep understanding of the startup/venture-backed business ecosystem and the unique cash-flow dynamics of early-stage companies </li></ul> Compensation The expected salary range for this role is $198,880 - $248,600. However, the starting base pay will depend on a number of factors including the candidate's location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package. Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.

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Psychiatric Mental Health Nurse Practitioner (Washington) Charlie Health

Director, Collections BREX

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